Published by Reach plc on Dec 7, 2023

Report an issue with North Wales.
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Why should I report an Issue with North Wales?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Reach plc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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North Wales Customer Insights

1. Please fix the issue i was really happy with the app before all of these issues.The comments section is far more entertaining and interesting than most articles although the moderators are like the Stasi and don't believe in freedom of speech.I do enjoy being to access the latest news items but I don't enjoy having to trawl through loads of advertising in the half way through a report.

2. in the past a lot of comments have been critical of the content.Good news app at the start now it keeps crashing when opening it.

3. Most so called news that popped up were taste tests in pubs, restaurants, takeaways and supermarket items.... Just annoying and definitely not worth it keeping this app on my phone.Mad media.

4. The comments section has not been working for a short while, whether this is intentional or not is unknown.

5. Repeatedly fails to load up current articles unless remove and reinstall the app?? Previously was better but recent updates making it unreliable.

6. Coverage sporadic, sometimes poorNewsworthy? Sometimes the content is not really news but it is normally about North Wales so usually of some interest.

7. The lack of stars is because it gives far to much bump notifications and some of the write ups are stupid.Latest version is problematic.

8. Impossible to take comments off if you make a mistake (hope this has changed in the update).

9. i would of rated it 5 before but now with all the problems with crashing and not working i am even tempted to give you a 0 rating.

10. Of course, advertising is necessary but could it not be at the end of a report and not all the way through? Apart from that, it's great.I uninstalled the app.

11. If streaming radio whilst browsing this app, scrolling through a page reduces the volume on my Galaxy Tab S2.

Steps to Troubleshoot & Fix North Wales Issues

1. Fix North Wales Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart North Wales: Restarting the app will resolve most errors.
  2. Update the North Wales App. Here is how:
    1. On Android goto PlayStore » Search for "North Wales" » Open North Wales » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for North Wales » click "UPDATE".
  3. Clear North Wales app cache: Clearing cached data will force your app to retrieve the latest data directly from North Wales servers.
    1. On Android, goto Settings » Apps » Select "North Wales" » click Storage » click "Clear Cache".
  4. Check North Wales app permissions. If any of these permissions required to use your device's features are disenabled, North Wales might not work.
  5. Uninstall and reinstall North Wales. If nothing else has worked, completely uninstall North Wales then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing North Wales not working


2. Fix North Wales Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make North Wales be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to North Wales not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, North Wales may not be able to connect to the Internet when running in the background.

Reported Issues