Published by Gannett on Dec 19, 2024

contact Delaware Online Chat with our AI-based Delaware Online Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Delaware Online?



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Why chat with our AI Delaware Online Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Delaware Online.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Typical.The application use to work fine now every time I want to read an article I have to sign in if I close the app and come back to read another article I have to resign in again it is very frustrating please fix the app so that all I have to do is sign in one time and stay signed in.For some reason in last few months, every time I open this app I have to sign in again.

2. Don't understand why my account is not being accepted to keep me logged in?? Not recognizing my account 😒 continues even after changing the settings... app sucks!As a subscriber, I can't access news for subscribers! The page returns to sign up and pay again and again.

3. Perhaps worse, after failing to start, the app pops up frequent messages to "Wait or close?" That close does not work; you have to go into settings and use "Force Stop." Only sometimes does the next update fix that.😃 Every Article, Layout and Organized Templets are 🥇PERFECT, with one exception ! Say your 🤓 Reading a 📰Column, the 📸Photos associated with it are a bit much if you ask me, Respectively.

4. Not to mention, if I see an article posted to facebook that I can't read because my subscription only seems to (sometimes) work in-app, I open the app to search for it, but it doesn't exist there.

5. Used to read my fingerprint automatically or keep me logged in.Not pleased with having to login every time 😕 I open the app.

6. It's been months.I got their reduced cost subscription plan but canceled before the more expensive subscription charge went into effect.

7. When I contacted them for a refund for their billing/charging error, I was told they do not issue refunds for less than $10.00Am I a subscriber or not? The app sure doesn't know.

8. I'd love to resubscribe when the time comes, but for what? I still get put behind the paywall, even though I've paid.This app provides very little new content.

9. Then you'll be there nearly an hour! 🕗You know? Other than that, a SPLENDID newspaper app and RELIABLE👍 at that! 😁The app has gone down hill, it used to be just photo galleries that froze.

10. I have to login several times a day and still get told I can not access paid content.

11. Making me want to cancel subscription its so annoying.

Steps to Troubleshoot & Fix Delaware Online Issues

1. Fix Delaware Online Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Delaware Online: Restarting the app will resolve most errors.
  2. Update the Delaware Online App. Here is how:
    1. On Android goto PlayStore » Search for "Delaware Online" » Open Delaware Online » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Delaware Online » click "UPDATE".
  3. Clear Delaware Online app cache: Clearing cached data will force your app to retrieve the latest data directly from Delaware Online servers.
    1. On Android, goto Settings » Apps » Select "Delaware Online" » click Storage » click "Clear Cache".
  4. Check Delaware Online app permissions. If any of these permissions required to use your device's features are disenabled, Delaware Online might not work.
  5. Uninstall and reinstall Delaware Online. If nothing else has worked, completely uninstall Delaware Online then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Delaware Online not working


2. Fix Delaware Online Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Delaware Online be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Delaware Online not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Delaware Online may not be able to connect to the Internet when running in the background.

Reported Issues

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