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Why should I report an Issue with VTech KidiConnect™?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of VTech Electronics Ltd. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About VTech KidiConnect™
1. Parents can also add family members and friends to the child's contact list, so grandparents can stay close too. • Kid-Friendly.
2. You cannot use it to send messages to adults or children who do not have a compatible device. • Stay Connected with Your Child Anytime, Anywhere.
3. With Group Chat, your child can communicate and share with multiple family members or friends at the same time. • It's Fun!
4. That parent will be in charge of the child's contact list and can use this app to send or approve friend requests on their child's behalf.
5. Even the youngest kids can use KidiConnect™ to share voice messages, photos, drawings, stickers, and pre-recorded messages.
6. With KidiConnect™ kids can share messages from their compatible VTech system.
7. KidiConnect™ uses an Internet connection to let you communicate with your child even when you are away from home - anywhere in the world.
8. Users who are not on a child's contact list cannot contact your child. • Good For All Ages!
9. KidiConnect™ lets you keep in touch with your child even when you are away from home.
10. The other parent will have to sign up for a separate Learning Lodge® account and be added to the family like any other relative.
11. You must get parental approval before you can contact a child.
VTech KidiConnect Customer Insights
1. My son sent me a text at work today and I couldn't wait to read it...the app takes sonlong to load my phone goes to sleep! When it finally loads, the log in screen won't remember your user and password, regardless of having the option to do so.
2. I was really excited about this because I would be able to communicate with my nephew who lives across the country, but I'm really let down! This seems like a great idea and a great concept, but the app just doesn't work!!It's a great app if would just work correctly.
3. I think VTech has great products, but not if the technology for them doesn't work for them.Bought this for my son so we could communicate.
4. My notifications setting is enabled for the app and all permissions are enabled so there is no reason why it should not work and I see it is an issue for many people.
5. Very disappointed with the app.Only major complaint is no notifications from the app to let us know we have been sent a message.
6. Now most recent update shows notifications, but no messages appear for me to see.
7. Push notifications, even just a simple number indicator on the app icon, should be simple enough to make sure this app provides to all devices.
8. He gets a notifications when he receives a message but I do not receive one unless the app is open.
9. Still not receiving messages while continuing to receive notifications.
10. When taking the photo everything is right side up, so why is kidi connect flipping the image?The concept is awesome, the execution is terrible.
11. PREVIOUS: Worked great for about an hour, but now when I try to log in, I get: "Error code 10 - The server is unavailable due to maintenance." So does my mom.
Steps to Troubleshoot & Fix VTech KidiConnect Issues
1. Fix VTech KidiConnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart VTech KidiConnect: Restarting the app will resolve most errors.
- Update the VTech KidiConnect App. Here is how:
- On Android goto PlayStore » Search for "VTech KidiConnect" » Open VTech KidiConnect™ » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for VTech KidiConnect » click "UPDATE".
- Clear VTech KidiConnect™ app cache: Clearing cached data will force your app to retrieve the latest data directly from VTech KidiConnect servers.
- On Android, goto Settings » Apps » Select "VTech KidiConnect™" » click Storage » click "Clear Cache".
- Check VTech KidiConnect app permissions. If any of these permissions required to use your device's features are disenabled, VTech KidiConnect might not work.
- Uninstall and reinstall VTech KidiConnect. If nothing else has worked, completely uninstall VTech KidiConnect then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing VTech KidiConnect not working
2. Fix VTech KidiConnect Server issues & Internet Connection
- Check network connection: An unstable Internet will make VTech KidiConnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to VTech KidiConnect not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, VTech KidiConnect may not be able to connect to the Internet when running in the background.
Reported Issues
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I can not log into my kidicom chat account it says error code 106 how do I fix this issue?
— by Tiffany Adams 2 years ago -
Good Afternoon,
My child has the kidi connect phone. She is sending me messages and I get alerts on my phone but I am unable to log into the kidi connect app on my phone. I have attempted to change the password multiple times yesterday and today and it says it’s sending a change password link to my email but I never get the email. The email address is correct and I have old emails from Vtech saved in my email that prove that I’ve set up the learning lodge account with this email address. I just want to be able to log in on the app and communicate with my child on her kidi connect phone.
Thank you!!— by Lindsay Aldridge 2 years ago -
Whenever trying to get on to kidiconnect with kidibuzz g2 it keeps saying note to parent you must review the updated terms. I sign in and agree it says that can resume but it then pops up again.
— by Ann Pomerleau 2 years ago -
when we start up kidiconnect ther is a message: there went something wrong: I:kcNetErr05
— by Claude Bal 2 years ago -
Kiddiconnect app not working. Giving an error. And my child's profile has error 1.
— by Rachel Dunphy 2 years ago -
Can't connect to kidi connect coming up error occurred (l:1695err05
— by Dave Busico 2 years ago -
Error message coming up on kidicom advance for kidiconnect I:kcNetErr05 how is this resolved?
— by Zoe 2 years ago -
Error code 99 when trying to create account on APP
— by Roberto 2 years ago -
Can't log in to kiddie Connect, keep getting error code, it's working fine for the rest of my family
— by marc morgan 2 years ago -
I bought my daughter a kidibuzz phone, checked it out, tossed the box as all was working. 2 days later ( and over a week long problem) my phone will not open KidiConnect and neither will my tablet. This purchase is JUNK now. Please either refund money for device or fix the app. My daughter is very upset.
— by Teresa Swift 2 years ago -
Access Error 107 when I try to set up Kidiconnect for my child. Help please.
— by Elizabeth R Roettger 3 years ago -
l:kcNetErr05 error keeps showing up on my kidibuzz?
— by Emma Fisher 3 years ago -
KidiConnect was working great for a week or so. Then locked my child out and keeps telling me I have not unlocked the app. When going through the turns and conditions it will not move past that page. Just spins and won’t advance. Very frustrating.
— by Kaybren Norman 3 years ago -
Under GDPR I would like the account under the above email address to be deleted. Thank you
— by Thomas Hanson 3 years ago -
The app was working properly initially but now my daughter's dad and aunt are not receiving a lot messages, the messages are marked unread when they have been read, she is not receiving their replies and they get no notifications. Both have iphones. It works fine for other family members without iphones. Please can you sort? Her dad and I are recently divorced and she thinks he is ignoring her texts!
— by Imogen Lyons 3 years ago -
Get error 107 when trying to register product for kidiconnect
— by Charles E Stewart 3 years ago -
Now not able to sign in to app on iPad which worked before but iPhone will still sign in. Why is this happening?
— by Jane McCreath 3 years ago -
The KidiConnect app doesn't work at all on my daughter's KidiBuzz G2.
— by Tasanay Rivers 3 years ago -
We bought 2 of these for our grandchildren for Christmas 2020. They are unable to register due to server difficulties. Please fix the issue or we will return for full refund.
— by Deb Coyer 3 years ago -
Our kidiconnect doesnt work. Just bought the product
— by Jenna King 3 years ago -
Ibought a kidibuzz g2 for my baby i couldnt use it because i can register it
says youre server is unavailable...this was my present for christmas what a disaster— by Jacqueline Melendez 3 years ago -
My daughter phone keeps on saying the server is unavailable due to maintenance please try again later
— by Hector Pasillas 3 years ago -
My daughters have used the kidiconnect app for one day before it stopped working on both phones. The error message is "the server is unavailable due to maintenance. Please try again later." Please resolve this issue since it is the reason we purchased the phones.
— by Kathleen Moriarty 3 years ago -
I cannot connect to app, it’s never working.
— by Charlotte Hilton 3 years ago -
My daughters KidiConnect won’t work keeps saying server under maintenance. Need help ASAP
— by Grainne Gregory 3 years ago -
When will the maintenance issue be resolved?
— by Liz McDaniel 3 years ago -
We have 2 Vtech Kidibuzz g2 phones just purchased in December for Christmas. We used the kidiconnect app literally for 2 days and it has not worked since will not even allow us to log in or anything. Does not work on vtech phones or our own smart phones anymore. We only bought these phones to text with our kids. they are useless with out the app working correctly.
— by Carla 3 years ago -
I am form mexico and can not download the app for the kidibuzz g2
— by Alejandra Altamirano Legorreta 3 years ago -
KidiConnect is spinninf. Credit card info has been entered and permission has been granted.
— by Natalie Garrett 3 years ago -
Cannot connect to kidiconnect app. Keep says error code 99
— by Jennifer Anderson 3 years ago -
App won’t open on kiddbuzz G2
Please advise— by Tarah 4 years ago -
KidiConnect keeps giving an error code l:kcNetErr05. What is the matter and how can it be fixed so my child can use it?
— by Grace 4 years ago -
Cannot connect to kidi connect
— by Tishina Matthews 4 years ago
