Contact Vroom Customer Service

Why should I report an Issue with Vroom: Used Cars Delivered?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vroom, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Browse thousands of late-model, low-mileage cars and trucks on the Vroom app, with new cars and trucks added every week.

2. Use the Vroom app to find your next great car, and have it delivered to you - all without taking a trip to the dealership.

3. We partner with a dozen major partner banks to get you a competitive rate that’s right for you.

4. You can also pay with cash or finance with your own bank.

5. You've found us: a better way to buy a car!

6. Delivering, now and always.

7. Download the Vroom app today and discover a better way to buy a car.

1. Worst car buying experience I have ever had and I did not even buy the pickup plus the second call was from an international number so I have to pay 1 dollar a minute for the sales call.Don't do it! First off, the app itself doesn't stay in snyc with the website, so it basically useless.

2. Too many things wrong to keep.Absolutely horrendous service, customer support is mostly unavailable and after being on hold for 3 minutes you are directed to leave a message which results in no callback or further communication.

3. On the rate occasions where I've been able to speak to a person, they have unfortunately been well intentioned but clueless, it's clear that this company does not have it's act together in terms of processes or systems.

4. When I asked for escalation, they never call back when promised, don't deliver documents, and have incorrect mailing addresses in their contracts so you can't easily go after them legally.This app needs lots of improvement.

5. There is also no way to sort by newest listing so you have to scroll the entire search every time to see if there's anything new, and if you choose to look at a vehicle, there's no telling where you'll end up in the search results when you go back.

6. But beyond that, I've been dealing Vroom's "service" for MONTHS and it has failed to complete my transaction.

7. I find it infuriating that I cannot hide "available soon" and "pending sale" vehicles.The wrong model of the car was brought to me.

8. I just bought a car through their service and their process isn't clear until you've signed documents.

9. Even though they have a lousy app, they still need paper documents - so it really doesn't save you any time or effort.

10. It appeared as if someone wrecked the car and instead of turning it in on Carfax, they tried to fix themselves.... tape was left on from painting, as well as the paint wasn't a complete match.

11. They do not have the inventory to swap for the correct car and also will not hold the correct vehicle for me once it becomes available to fix the problem.

1. Fix Vroom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vroom: Restarting the app will resolve most errors.
2. Update the Vroom App. Here is how:
   1. On Android goto PlayStore » Search for "Vroom" » Open Vroom: Used Cars Delivered » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vroom » click "UPDATE".
3. Clear Vroom: Used Cars Delivered app cache: Clearing cached data will force your app to retrieve the latest data directly from Vroom servers.
   1. On Android, goto Settings » Apps » Select "Vroom: Used Cars Delivered" » click Storage » click "Clear Cache".
4. Check Vroom app permissions. If any of these permissions required to use your device's features are disenabled, Vroom might not work.
5. Uninstall and reinstall Vroom. If nothing else has worked, completely uninstall Vroom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vroom not working

2. Fix Vroom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vroom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vroom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vroom may not be able to connect to the Internet when running in the background.