Contact Vivint Solar a Sunrun Company Customer Service

Why should I report an Issue with Vivint Solar a Sunrun Company?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vivint Solar Developer to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Tracking your solar production is super simple with the Home Energy app. production down to the hour, day, week, month, year. offset.

2. And contact our support team – all from the magical glass rectangle in your hand.

1. We were told our Vivint system would cut our monthly cost in half and it hasn't.Occasionally works but data is almost always 3 to 5 hours behind real time.

2. Based on other reviews of this app it appears that the Vivant is aware of the short comings but not interested in making these necessary and basic improvements.Day, Week, and Month data never shows up.

3. The first month and a half after the system was installed the app worked perfectly, but now that we're outside of the "contractual obligation window" the app seems sporadic at best in pulling up my system stats.

4. I was told when we agreed to have this system installed and signed up for auto bill pay, I would still receive a paper bill and I have yet to receive one.

5. Hopefully their in house monitoring system is better than this because if it's not, they're never going to be able to determine if your system has an issue.I am not able to view my bill which has been very frustrating.

6. Complete waste if you're looking for a real indication of how your system is working.

7. Most other companies provide this data which allows the customer to monitor the efficiency of each panel.

8. It shows zero for the last 3 days but I can see from the meter that the system is producing.

9. Had problems with the inverter and wouldn't have known unless I happened to be looking at the data.

10. I find myself having to uninstall and reinstall the app just to get it to pull up information about my solar production, which in 2021 is inexcusable.

11. Epic fail.It was working great when I first started but noticed it wasn't working since Saturday.

1. Fix Vivint Solar a Sunrun Company Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vivint Solar a Sunrun Company: Restarting the app will resolve most errors.
2. Update the Vivint Solar a Sunrun Company App. Here is how:
   1. On Android goto PlayStore » Search for "Vivint Solar a Sunrun Company" » Open Vivint Solar a Sunrun Company » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vivint Solar a Sunrun Company » click "UPDATE".
3. Clear Vivint Solar a Sunrun Company app cache: Clearing cached data will force your app to retrieve the latest data directly from Vivint Solar a Sunrun Company servers.
   1. On Android, goto Settings » Apps » Select "Vivint Solar a Sunrun Company" » click Storage » click "Clear Cache".
4. Check Vivint Solar a Sunrun Company app permissions. If any of these permissions required to use your device's features are disenabled, Vivint Solar a Sunrun Company might not work.
5. Uninstall and reinstall Vivint Solar a Sunrun Company. If nothing else has worked, completely uninstall Vivint Solar a Sunrun Company then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vivint Solar a Sunrun Company not working

2. Fix Vivint Solar a Sunrun Company Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vivint Solar a Sunrun Company be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vivint Solar a Sunrun Company not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vivint Solar a Sunrun Company may not be able to connect to the Internet when running in the background.