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Vivamax Customer Insights
1. Make it happen Please.I subscribed to vivaone a while ago but there is a problem, I have paid but it says that the subscription is complete, it doesn't want to play the videos, it says that I should complete the subscription first .
2. Not worth it! Just get netflix or watch somewhere else..You don't get to watch everything, the choices are very limited, and the good movies are either not available or you need to rent it, only 1 device can login if you chose tge cheapest subscription option.
3. After i subscribed 99/month i thought i could watch all the movies but i was really disappointed that we need to subscribe another 149/month to watch their new release movie.
4. Can you please fix this?This app doesn't even deserve a star! I just subscribed and paid for a month, and yet it still says that I haven't subscribed when I try to watch.
5. Trailers worked perfectly but when starting to watch a movie, videos are not showing on the screen, and the audio not working.
6. It keeps on deducting from my GCash and yet, this app doesn't even appear on my subscribed apps in Google Play.
7. 2) Many of the movies refuse to play despite being available to watch.
8. Please fix this.1) You're already paying for a subscription and they want to charge you more for older content by having to rent.
9. The trailers work perfectly but whenever I try to watch the full movie, nothing's showing.
10. The app is slow as well, it keeps on loading even when the internet speed is good.Just subscribed today.
11. Im not idiot to waste my money for their filty trash movies.Android TV App stopped working.
Steps to Troubleshoot & Fix Vivamax Issues
1. Fix Vivamax Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Vivamax: Restarting the app will resolve most errors.
- Update the Vivamax App. Here is how:
- On Android goto PlayStore » Search for "Vivamax" » Open Vivamax » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Vivamax » click "UPDATE".
- Clear Vivamax app cache: Clearing cached data will force your app to retrieve the latest data directly from Vivamax servers.
- On Android, goto Settings » Apps » Select "Vivamax" » click Storage » click "Clear Cache".
- Check Vivamax app permissions. If any of these permissions required to use your device's features are disenabled, Vivamax might not work.
- Uninstall and reinstall Vivamax. If nothing else has worked, completely uninstall Vivamax then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Vivamax not working
2. Fix Vivamax Server issues & Internet Connection
- Check network connection: An unstable Internet will make Vivamax be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Vivamax not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Vivamax may not be able to connect to the Internet when running in the background.
Reported Issues
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I cant watch any movies on my newly created account it was my first time using a vivamax but i could not watch any movies all i can watch is the trailer even tho i subscribe whats wrong with this i already restart my phone and re lauch the app please fix this.
— by Debbieyaaang 2 years ago -
I cant watch any movies on my newly created account itbwas my first time using a vivamax but i could not watch any movies all i can watch is the trailer even tho i subscribe whats wrong with this i already restart my phone and re lauch the app please fox this
— by Debbieyaaang 2 years ago -
When i logged in i viewed black screen when in fact my internet is excellent ...i already unstalled then installed again or i reboot my phone as what advise of having trouble in logging in but still it occur same problem black screeb
— by Kristine Aboyme 2 years ago -
Hello good day,
Im already paid my subscription here in the uk, when my open my viva max account they said not service in region.but i already use before my viva max.any help about my concern— by reginald cruz 2 years ago -
I subscribed the apps using apple for billing and now I can't watch videos.
— by maria belle casenas 2 years ago -
I have an internet connection i have subscribed i can watch the trailer but the movie wont play. I am watching iskandalo i am on the third episode when suddenly dont play. I try another movie but wont play either i turn ofd my phone and refresh my vivamax app but dont play the movie hope you can fix this.
— by William 2 years ago -
Hi! I am new to this app and I wish to cancel it. I wish to have a refund as well. I think I got the account 2-3 days ago and unfortunately, I am not liking it. Please cancel my subscription asap and thank you
— by Jade Mae Perez 2 years ago -
I used my gcash (09068366482) on purchasing in viva max. Please cancel my subscription. Thank You
— by Jera 2 years ago -
Can you please cancel my subscription, my acc on viva max is cruzjerramie20@redacted i cant cancel it by myself bcs i forgot the apple id I used. Thankyou.
Ps my email here is typo.— by Jera 2 years ago -
I can’t watch on my Vivamax apps it says I need to subscribe first I’ve already paid for the subscription it’s been a weeks already
— by Donna Maranan 2 years ago -
I renew my subscription,im already subscribed i says to 1month plan but still i cannot watch.
— by Vernajane Castillo 2 years ago -
Why im not subscribe
— by Gerald Santiago 2 years ago -
Hi please cancel my subscription under the email address of evamarie_aldridge@redacted. I don't use it anymore. Thank you.
— by Eva 2 years ago -
I’m watching Vivamax and the 1st 5 movies in the top 10 does not pop up. Is it because too many people are watching the top 5? I’ve got the best wireless network in Verizon. I even added an extended and it still doing it. Please help or call me at 7576391000. USA
— by Elmer hipolito 2 years ago -
i subscribe now 08/26/22 but i can't watch it says na i need to subscribe but i already pay for that,then i try to log in two account but it says only one device
— by Chris Corpuz 2 years ago -
The subcription is already paid but the application always asking for the payment!!!!
— by Rhoderick 2 years ago -
I would like to refund my payment in vivamax thru gcash. I really didn't mean it, i just recieve a text message that I already subcribing in vivamax although I already cancel my subscription. Please help me with this problem thank you and godbless
— by Verlette Bliss Navales Vebora 2 years ago -
I can't download movies even if I am subscribed and I have 2 available downloads. It says that I reached my maximum limit even if I have not downloaded anything.
— by Ben Lozano 2 years ago -
Please cancel my subscription in vivamax thru gcash..
Number: 09457064017— by Roxanne Abigail Rafil 2 years ago -
Why does unable to download any video in vivamax, even if I have 2 downloads left, it always pop up that "oops! You have reached your download limit", even I haven't downloaded yet since I the subscription?
— by Roselle 2 years ago -
The subscription was already paid but the application is still asking us to pay it again.
— by John Lloyd Cortalla 2 years ago -
Please cancel my subscription my name is Basti Flores, Email address is bastiflores50@redacted, Gcash # is 09771879395 Thank you
— by Basti Flores 2 years ago -
I wanna get a refund! I don't wanna renew subscription from you guys!!
— by Jomela melchor 2 years ago
