Contact Visonic-Go Customer Service

Why should I report an Issue with Visonic-Go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Visonic LTD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Control and monitor your Tyco alarm security system anywhere, anytime.

2. Whether you're at home, at work on a business trip or on vacation this app lets you control and monitor your alarm system locally and remotely.

1. Not good at all.App is ok but could be some improvements, for example if you select to set the alarm before the panel is connected, it should allow you to do so and once the panel is connected, send the command, if the panel doesn't connect after 30s then send a notification, something like that.The app is great and worked well for me, not my husband.

2. The alarm is fine, but I wanted something I could control with an app, so wouldn't buy again if I had the choice.The problem i am facing is that the Visonic Go mobile app disconnects from my account after some minutes of non-usage (and i need to "TAP TO CONNECT").

3. Everything else is working but not this app!! Won't connect via wifi at all; not much use when its prime function is to allow remote access to our sydtem.Comms failure!!! The whole application is very temperamental.

4. Used to be excellent, however recently the louder alarm sound and timeframe duration were removed, instead there is a notice chine of course you will not hear meanwhile you are sleeping or away from cell or being in a noise environment.

5. Have been unable to connect to our system for well over 2 weeks and not for the first time I might add.

6. The older version of the app looked a little clunky but worked perfectly and for a home alarm system this is kind of the most important thing.

7. Then i need to send an SMS message again to connect like CONNECT;AAAA;CS-1;SEQ-4038; This is not efficient.

8. Seems to connect ok, and I'm able to set the alarm.

9. I have zero faith that my alarm will send an alert to my phone now.

10. I also have to wait for the panel to connect each time I log in.

11. I wish i would not have wasted my money buying this expensive system which doesn't give me any confidence if it's doing what it should be doing...Terrible update.

1. Fix Visonic-Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Visonic-Go: Restarting the app will resolve most errors.
2. Update the Visonic-Go App. Here is how:
   1. On Android goto PlayStore » Search for "Visonic-Go" » Open Visonic-Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Visonic-Go » click "UPDATE".
3. Clear Visonic-Go app cache: Clearing cached data will force your app to retrieve the latest data directly from Visonic-Go servers.
   1. On Android, goto Settings » Apps » Select "Visonic-Go" » click Storage » click "Clear Cache".
4. Check Visonic-Go app permissions. If any of these permissions required to use your device's features are disenabled, Visonic-Go might not work.
5. Uninstall and reinstall Visonic-Go. If nothing else has worked, completely uninstall Visonic-Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Visonic-Go not working

2. Fix Visonic-Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Visonic-Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Visonic-Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Visonic-Go may not be able to connect to the Internet when running in the background.