Published by The Vegan Society on Dec 12, 2024

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Why should I report an Issue with VeGuide - Go Vegan the Easy Wa?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Vegan Society to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About VeGuide - Go Vegan the Easy Wa

1. The videos are presented by Mic the Vegan, Rae Likes Froot and Jay Brave, who will act as your personal vegan guides, exploring the most common stumbling blocks to going vegan and giving you the tools to overcome them.

2. The Vegan Society is the first vegan charity in the world and for over 70 years, we have been helping people go and stay vegan.

3. Going vegan has never been easier than with VeGuide by The Vegan Society.

4. Over 30 days, we will cover the basics of transitioning to a vegan lifestyle with our short, daily videos.

5. Now we have taken those decades of experience to create an easy-to-use app that will guide you through your vegan journey.

6. Do you struggle with finding vegan products?

7. As you progress through your journey, watch your sunflower grow and blossom in the “My Progress” section of the app.

8. Are you just undecided if veganism really is the right choice for you?

9. Think you will never be able to give up cheese?

10. We’ll help you with all of this and so much more!

11. Check in for the full 30 days and at the end of the journey, you should be ready to become a fully-fledged vegan! * Choose your motivation for going vegan and be kept on track with new quotes and facts tailored to your reasons for going vegan, each time you open the app. * Watch daily videos presented by our expert vegan guides, covering the most common struggles and questions about going vegan. * Keep track of your progress each day by watching your sunflower grow in the ‘My Progress’ section. * Answer the daily quiz correctly to unlock recipes, discount codes and new VegAnswers. * Boost your expertise with the VegAnswers section - VegAnswers are little nuggets of information that will broaden your knowledge on vegan issues. *Recipes will be added to your recipe bank so you can revisit them at any time.

VeGuide Customer Insights

1. All it is it inspirational videos about becoming vegan, and then you have to take quizzes about vegan history, and if you don't pass all the questions you don't even get the recipes, discounts, or anything.

2. It's taking the faff and complicating jargon out of what I thought would come with starting veganism.I enjoyed this app, looked forward to each day's video topic and learnt a basic toolkit to help me on my vegan journey.

3. im a new vegan, just over a month now and its really helping me to plan meals and learn about my new life style :)) i have done 3 of the recipes so far and the family really like them too.

4. I would absolutely recommend to anyone who is interested in veganism! There was a technical issue with the app but this has been resolved now and I'm back to enjoying the fab recipes and videos! 10/10!Not useful for me yet as I had hoped to be able to browse information and recipes but alas no.

5. Not everyone needs to study/learn about emission reductions to discover how to make some vegan food.......i love this app!! i really do..every day i do the quiz and look forward to seeing the new recipe.

6. This app is great for motivating, giving interesting facts, and I love logging in every day for the quiz and getting the new recipes and tips.

7. I'd appreciate an allergy filter to not be given unusable recipes (I'm allergic to all nuts) but that's a smaller nitpick.A very useful and thought provoking app.

8. My one issue is that I would miss days and theres no way to catch up, i went vegan for a month and even though I've finished I'm still only on day 18 of the app and can't get ahead any faster than one a day.

9. I completed the 30 day vegan challenge and have started it again, to deepen my knowledge and commitment to being vegan.

10. If I wanted inspirational vegan videos I'd go to YouTube.

11. Maybe notifications to remind you to check it would help prevent this?I think the concept's good, but the quizzes should be actually related to the daily topic instead of random trivia that I haven't been taught.

Steps to Troubleshoot & Fix VeGuide Issues

1. Fix VeGuide Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VeGuide: Restarting the app will resolve most errors.
  2. Update the VeGuide App. Here is how:
    1. On Android goto PlayStore » Search for "VeGuide" » Open VeGuide - Go Vegan the Easy Wa » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VeGuide » click "UPDATE".
  3. Clear VeGuide - Go Vegan the Easy Wa app cache: Clearing cached data will force your app to retrieve the latest data directly from VeGuide servers.
    1. On Android, goto Settings » Apps » Select "VeGuide - Go Vegan the Easy Wa" » click Storage » click "Clear Cache".
  4. Check VeGuide app permissions. If any of these permissions required to use your device's features are disenabled, VeGuide might not work.
  5. Uninstall and reinstall VeGuide. If nothing else has worked, completely uninstall VeGuide then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VeGuide not working


2. Fix VeGuide Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VeGuide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VeGuide not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VeGuide may not be able to connect to the Internet when running in the background.

Reported Issues