Contact KeyHero Customer Service

Why should I report an Issue with KeyHero?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UniKey Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The best feature is the remote access feature enabling me to send via text or email a digital copy of a key to whomever for a set length of time allowing copies to be made without me being present yet maintaining full control.My first experience with a KeyHero kiosk was at my local HomeDepot because I had to make copies of my car key and realized I had the option to save the key to this app.

2. Send to your account email.So far i can only get home or padlock keys made for a digital copy.

3. All it would do was offer me a PIN number and the app said that I didn't have any keys.Wonderful idea to help stay organized and much more efficient when a duplicate or many copies need to be made.

4. I went for it and haven't had to go back yet but this should streamline the process by allowing me to load up the key and get it cut in minutes.This software is potentially useful to those people who either cannot or will not look closely at the cuts on their keys.

5. The problem that people have been having with not being able to enter the code is that that's only to make keys from the app itself, not to back them up.

6. when i try to get a digital copy of my ignition key, that does not have a chip, the store machine does not give the option to save it on my app.

7. I was able to send my mom a copy of her house key from 3 states away when she lost her keys.

8. This task was important to me and your app made it impossible.Great app! This app does what you think it does and it makes keys...But does it extremely well.

9. *added* I don't have any saved keys because the kiosk won't allow any initial scanning of the key.

10. For those having trouble, you have to start with "make a physical key", then choose option "save a digital copy" to save it on the app.

11. .."SELF DESTRUCTING KEYS,🔑"This app is handy, but not everyday handy (unless you need to cut keys regularly).

1. Fix KeyHero Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KeyHero: Restarting the app will resolve most errors.
2. Update the KeyHero App. Here is how:
   1. On Android goto PlayStore » Search for "KeyHero" » Open KeyHero » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KeyHero » click "UPDATE".
3. Clear KeyHero app cache: Clearing cached data will force your app to retrieve the latest data directly from KeyHero servers.
   1. On Android, goto Settings » Apps » Select "KeyHero" » click Storage » click "Clear Cache".
4. Check KeyHero app permissions. If any of these permissions required to use your device's features are disenabled, KeyHero might not work.
5. Uninstall and reinstall KeyHero. If nothing else has worked, completely uninstall KeyHero then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KeyHero not working

2. Fix KeyHero Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KeyHero be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KeyHero not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KeyHero may not be able to connect to the Internet when running in the background.