Contact Kevo Customer Service

Why should I report an Issue with Kevo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UniKey Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Download the Kevo app for use with the Kevo Touch-To-Open smart locks made by Kwikset and Weiser.

2. Keep your phone in your pocket or purse and just touch the smart lock to open.

3. Control access by choosing to send an Anytime, Scheduled or Guest eKey.

4. Send eKeys to family, friends and guests from anywhere, anytime with the mobile app or from the web.

5. Check Kevo’s history to see lock/unlock events all users and set up notifications when they come home or leave.

6. No more fumbling for your keys.

7. The Kevo Touch-To-Open smart locks are available from retailers in the USA (Kwikset) and Canada (Weiser).

1. Updated from 2 to 3 star.I realize that probably 99.995% of users will never be in the reception hole that is my house to uncover this little quirk, but... Why on earth does the app hit the web to check for device compatibility EVERY SINGLE TIME you open it, as opposed to first install? And then fail to open if there's no internet? It opens and closes the lock...eventually. Sometimes it does it with the phone in your pocket, sometimes you have to wake it up, and I haven't figured out the difference.

2. About 80 percent of the time I have to open app, identify lock and then use phone to lock / unlock.

3. App must be started every time the phone is rebooted or it doesn't work.

4. Standing right at the door the lock would not connect (yes the batteries are fine and Bluetooth was on) we were stuck outside! Not reliable! not worth it!Pathetically unreliable.

5. When it does connect with the lock (finds it) it then might take another 30 seconds to 2 minutes (I've timed it) to unlock the lock or time out.

6. As you can see app hasn't been updated since May! Really super cool lock if it workedWorks less than half the time now.

7. Being for opening of deadbolts & locks, this should be extremely reliable, and it's extremely unreliable, rendering it useless.Range is just a bit inadequate, such that phone in pocket is not quite close enough.

8. The rest of the time you have to get your phone out and open the app.

9. Half the time the app doesn't even report the lock status.

10. Invariably, you have to open the app at least once if you should reboot your phone (which is how I discovered that it checks for compatability each time).

11. Two months later e-mailed saying they will update the app for that phone wait for the update.

1. Fix Kevo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kevo: Restarting the app will resolve most errors.
2. Update the Kevo App. Here is how:
   1. On Android goto PlayStore » Search for "Kevo" » Open Kevo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kevo » click "UPDATE".
3. Clear Kevo app cache: Clearing cached data will force your app to retrieve the latest data directly from Kevo servers.
   1. On Android, goto Settings » Apps » Select "Kevo" » click Storage » click "Clear Cache".
4. Check Kevo app permissions. If any of these permissions required to use your device's features are disenabled, Kevo might not work.
5. Uninstall and reinstall Kevo. If nothing else has worked, completely uninstall Kevo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kevo not working

2. Fix Kevo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kevo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kevo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kevo may not be able to connect to the Internet when running in the background.