Contact myPortal to go Customer Service

Why should I report an Issue with myPortal to go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Unify Software and Solutions GmbH & Co. KG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Besides convenient dialing incl. one number service, myPortal to go offers access to many other UC related features like favorites, directories, journal, presence status, voicemail access and others.

2. myPortal to go is a feature-rich unified communications app for smartphones running Android 5 and higher.

1. Coincidently it works perfectly on apple phones.Causes endless problems for everyone in my team who uses it; calls not being received, blocking other apps, and difficulty accessing voicemails.

2. Not a user friendly experience or delivering a suitable replacement for desk phonesFor a company with a new system installed in January this year and hoping to use 22 mobile apps then this is not acceptable.

3. In theory would be great, unfortunately constantly says users are offline and unable to go online, so that when you call from the app, it doesn't use the office number but your own personal number, defeating the point of the app.

4. Beta version seems to work for android phones but should you have to install beta.

5. I'm using it for work but have problems with it everytime I'm working from home.Still having the same issues with app dropping off line.

6. When will the fix be released, I think we'd all like to know??Works excellent on my Samsung Galaxy A20e, makes life easier.Buggy nightmare.

7. The Beta version is even worse, freezes all the time :-(The app is completely unreliable.

8. Poor quality app, that was mis-sold by Everything Voice.

9. Everything Voice have tried to resolve it, but gave up.

10. We were told that a new app would be avilable in the beginning of march.

11. Will mess your desk phone up.

1. Fix myPortal to go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myPortal to go: Restarting the app will resolve most errors.
2. Update the myPortal to go App. Here is how:
   1. On Android goto PlayStore » Search for "myPortal to go" » Open myPortal to go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myPortal to go » click "UPDATE".
3. Clear myPortal to go app cache: Clearing cached data will force your app to retrieve the latest data directly from myPortal to go servers.
   1. On Android, goto Settings » Apps » Select "myPortal to go" » click Storage » click "Clear Cache".
4. Check myPortal to go app permissions. If any of these permissions required to use your device's features are disenabled, myPortal to go might not work.
5. Uninstall and reinstall myPortal to go. If nothing else has worked, completely uninstall myPortal to go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myPortal to go not working

2. Fix myPortal to go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myPortal to go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myPortal to go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myPortal to go may not be able to connect to the Internet when running in the background.