Contact OpenScape Web Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. It always says invalid session :(This a rich, robust desktop sharing solution.

2. my server.It neither works with my phone nor with my Friends.

1. Fix OpenScape Web Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OpenScape Web: Restarting the app will resolve most errors.
2. Update the OpenScape Web App. Here is how:
   1. On Android goto PlayStore » Search for "OpenScape Web" » Open OpenScape Web » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OpenScape Web » click "UPDATE".
3. Clear OpenScape Web app cache: Clearing cached data will force your app to retrieve the latest data directly from OpenScape Web servers.
   1. On Android, goto Settings » Apps » Select "OpenScape Web" » click Storage » click "Clear Cache".
4. Check OpenScape Web app permissions. If any of these permissions required to use your device's features are disenabled, OpenScape Web might not work.
5. Uninstall and reinstall OpenScape Web. If nothing else has worked, completely uninstall OpenScape Web then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OpenScape Web not working

2. Fix OpenScape Web Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OpenScape Web be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OpenScape Web not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OpenScape Web may not be able to connect to the Internet when running in the background.