Contact OpenScape Customer Service

Why chat with our AI OpenScape Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of OpenScape.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. This app was great, but then the widget got removed, and now on the 28 February 2020, you removed the icons for hand over and changed it to words, it was easier with icons, now there is more tapping, also dark mode was much better, as now drains the battery more and there is no option to change to dark mode.

2. Very much a problem and Google should ban this software.I am using this application for work, however just recently my calls will not go through even though it was working fine in the beginning.

3. How can I disable it?why did you take away the widget ? how do I tell the app to NOT auto load on phone restart? these are enhancements?Does not work consistently.

4. If you don't accept it's permissions to access your contacts, it simply wipes them out completely! That means it is working around Android security.

5. Our customers now struggle with the change!No longer a widget, makes this less end user friendly.

6. To preserve functionality it seems best to reinstall the app after any significant Android OS update (Samsung Galaxy S9).

7. Edit: our UC server requires a reboot apparently.Ignores Android security.

8. Very unintuitive user interface.A number of improvements lately, operating very stable now.

9. Sometimes it let's me login, sometimes it doesn't and crashes 🤷 ♂️ Also can't undo invalid certificates.

10. I do not know why or who to contact in regards to this.We use this application for our company but it gives us troubles with the end-users.

11. Sometimes calls work (don't at present - you had 1 job!), sometimes they don't.

1. Fix OpenScape Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OpenScape: Restarting the app will resolve most errors.
2. Update the OpenScape App. Here is how:
   1. On Android goto PlayStore » Search for "OpenScape" » Open OpenScape Mobile Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OpenScape » click "UPDATE".
3. Clear OpenScape Mobile Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from OpenScape servers.
   1. On Android, goto Settings » Apps » Select "OpenScape Mobile Pro" » click Storage » click "Clear Cache".
4. Check OpenScape app permissions. If any of these permissions required to use your device's features are disenabled, OpenScape might not work.
5. Uninstall and reinstall OpenScape. If nothing else has worked, completely uninstall OpenScape then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OpenScape not working

2. Fix OpenScape Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OpenScape be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OpenScape not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OpenScape may not be able to connect to the Internet when running in the background.