Published by Charter/Spectrum on Dec 13, 2024

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What users are saying

1. Why change it? This new app is not weather oriented, cannot save overlays, and it also will not allow the user to take a screen shot of the radar map due to the security policy! Why is this important? My family and I have to communicate a lot about weather conditions between one of us being inland and another on the water.

2. It no long provides wind information (or if it does, it is very well hidden), and over half the time weather radar just doesn't work.

3. In my case my husband works outside doing dangerous work and I need to quickly be able to look at a decent radar weather map.

4. There are many more issues but not enough room here to list them all! The only way to fix what's wrong with the radar map is to make it EXACTLY like the old one.The old app was so good for weather.

5. Just in time for rainy season thanks.Lately, I haven't been able to access the news.

6. I downloaded this for the weather map...I'm deleting it.This new version of the weather radar map is completely unusable.

7. I will receive a headIine story pop up, on my screen, but when I try to open it up, it takes me to a sign in screen for unlimited access.

8. Clicking to freeze motion does not freeze at current time; it requires jogging back and forth and still won't stop on current time.

9. This new apps weather map doesnt save my overlay preferences and is extremely pixelated and not easy to look at.

10. Links are often not working properly, and the weather information, in particular, is lacking.

11. Going to find a more user friendly app for weather.Very well designed app.

Steps to Troubleshoot & Fix Spectrum News Issues

1. Fix Spectrum News Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Spectrum News: Restarting the app will resolve most errors.
  2. Update the Spectrum News App. Here is how:
    1. On Android goto PlayStore » Search for "Spectrum News" » Open Spectrum News: Local Stories » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spectrum News » click "UPDATE".
  3. Clear Spectrum News: Local Stories app cache: Clearing cached data will force your app to retrieve the latest data directly from Spectrum News servers.
    1. On Android, goto Settings » Apps » Select "Spectrum News: Local Stories" » click Storage » click "Clear Cache".
  4. Check Spectrum News app permissions. If any of these permissions required to use your device's features are disenabled, Spectrum News might not work.
  5. Uninstall and reinstall Spectrum News. If nothing else has worked, completely uninstall Spectrum News then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Spectrum News not working


2. Fix Spectrum News Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Spectrum News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Spectrum News not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Spectrum News may not be able to connect to the Internet when running in the background.

Reported Issues

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