Contact JLPT Test Customer Service

Why should I report an Issue with JLPT Test: N5 - N1?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Truat'ss to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. One downside it that after you've completed a lesson, you can review the answers, but there is no actual button that takes you back to the main menu which confuses the user.Very good app but currently in the N1 tests the vocab-grammar-kanji part and reading part are split while on the real test they are one big part.

2. A native Japanese speaker also told me that not all of these made sense, though I do not know to what extent this is the case.The tests and lessons themselves are very good, but there is no way (that I can see) to check old tests or save incorrect answers, which makes studying difficult.

3. Same for when you finish the test, so you check your answers and when you go to use a dictionary app, the results go away and you can never see them again! Argh!The app has a good interface but there are a lot of mistakes that makes your studying not so smooth.

4. It makes more difficult to simulate and better prepare in term of time management.It's a great app to enhance your japanese skill and work towards your jlpt goal.

5. This makes it so I always have too much time left on the vocab-grammar-kanji part and not enough time left on the reading part.

6. Being able to save or somehow bookmark words for later study would make this a 5-star app.Great app for practicing JLPT Test.

7. I've already found one error in a test answer correction, but I've reported it so hopefully the app developers take care of those kinds of things.This seems to be a buggy app.

8. The tests and content is fine, but the app resets every time you switch tabs.

9. I was marked wrong on the majority of questions on an exam, but when I checked my answers, the vast majority were shown as correct.

10. Stays on the loading screen for an infinite amount of time when I tried to do the practice.

11. Doesn't work on mobile data or wifi.Similar to other apps in the playstore, but works well.

1. Fix JLPT Test Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JLPT Test: Restarting the app will resolve most errors.
2. Update the JLPT Test App. Here is how:
   1. On Android goto PlayStore » Search for "JLPT Test" » Open JLPT Test: N5 - N1 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JLPT Test » click "UPDATE".
3. Clear JLPT Test: N5 - N1 app cache: Clearing cached data will force your app to retrieve the latest data directly from JLPT Test servers.
   1. On Android, goto Settings » Apps » Select "JLPT Test: N5 - N1" » click Storage » click "Clear Cache".
4. Check JLPT Test app permissions. If any of these permissions required to use your device's features are disenabled, JLPT Test might not work.
5. Uninstall and reinstall JLPT Test. If nothing else has worked, completely uninstall JLPT Test then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JLPT Test not working

2. Fix JLPT Test Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JLPT Test be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JLPT Test not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JLPT Test may not be able to connect to the Internet when running in the background.