Published by Hau Nguyen Cuu

Report an issue with JLPT N5.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with JLPT N5 - Learn N5 and Test N5?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Hau Nguyen Cuu to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

JLPT N5 Customer Insights

1. Thank you.It needs more details in vocab such as kind of verb or adj and the examples that we dont know how it is converted to other formi would give 5 stars but the listening practice was a little bit glitchy but its a good app to use to learn JapaneseIt is so useful to learner.

2. 3stars for the effort of the creator.Its a good app but a lot of kanjis and vocabulary are not meant for N5 level students some kanjis and vocabularies are for N4 level & makes it really confusing for N5 level i kindly request to update the app and add the right kanjis and vocabulary in it.Awesome, lets you pass JLPT N5 And its super easy to use.

3. So if you are preparing for JLPT N5, This app is for you.It the most useful app, thank you very much But I would really appreciate it if it had a favourite section where I could practice specific things.Its a good apps to help me learn kanji, with some test and vocabulary.

4. If I see any further mistakes or fixes I will rate accordingly.too many errors, mistakes, jlpt with 6 choices i wouldn't recommend this for beginners.

5. I this app is a perfect teacher to the learner.Thank you for developing this app.

6. I've checked Japanese Dictionary Takoboto and it shows the "a" is suppose to be there as well.

7. I am giving it 4 Stars for now, only because I see something that possibly needs fixing.

8. "Everyone" shows furigana as "minasan", but in romaji it shows "minsan".

9. It is really useful and has helped me improved tremendously in my preparation for N5.

10. Consequently I use both these great apps for the majority of my study.

11. Great stuff, but please fix for 5 Stars.

Steps to Troubleshoot & Fix JLPT N5 Issues

1. Fix JLPT N5 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart JLPT N5: Restarting the app will resolve most errors.
  2. Update the JLPT N5 App. Here is how:
    1. On Android goto PlayStore » Search for "JLPT N5" » Open JLPT N5 - Learn N5 and Test N5 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JLPT N5 » click "UPDATE".
  3. Clear JLPT N5 - Learn N5 and Test N5 app cache: Clearing cached data will force your app to retrieve the latest data directly from JLPT N5 servers.
    1. On Android, goto Settings » Apps » Select "JLPT N5 - Learn N5 and Test N5" » click Storage » click "Clear Cache".
  4. Check JLPT N5 app permissions. If any of these permissions required to use your device's features are disenabled, JLPT N5 might not work.
  5. Uninstall and reinstall JLPT N5. If nothing else has worked, completely uninstall JLPT N5 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing JLPT N5 not working


2. Fix JLPT N5 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make JLPT N5 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to JLPT N5 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, JLPT N5 may not be able to connect to the Internet when running in the background.

Reported Issues