AppContacter
Contact Wärtsilä iSailor Customer Service
Email Support directly
Chat with our AppContacter AI Support
Why should I report an Issue with Wärtsilä iSailor?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Wärtsilä Voyage Limited to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
Wärtsilä iSailor Customer Insights
1. The only issue is it does NOT WORK with Android 9 that has been out for almost a year now, when can we expect an update?The app could be great only if it got faster updates!Android 11 is already out for quite some time and there is still no compatibility to it!also there are some stability issues regarding connection to AIS-es and unfortunately still no support for class A AIS Position Sensor!No connection with chart server, no updates more than 1 year ... looks like abandonware to me.
2. Navionics now has gpx import / export options !! will most likely be changing over to Navionics (much more frequent in chart updates than iSailor).I loved this app, the charts were great and easy to use, however when I had to reformat my tablet I lost all my charts (which I paid over £300 for).
3. Samsung Galaxy Note 8, Note 9 and Tab S4 running the up to date OS? Also, how are you intending to compensate your customer base for the non-support of your software which has now rendered it useless after investing heavily in the product?One of the best navigation apps, good charts.
4. I have reported these issues like years ago, but there has been no improvement.Firstly, I have been disappointed by your decision to reverse your position on the updating of purchased charts as I have spent a very large sum of money to ensure that I have the best charts available in the vast areas that I currently navigate in.
5. You need to uninstall and reinstall the software, using the same login credentials as you bought the charts with.
6. Very disappointing, as this was a fantastic app which I had referred to my friends.great app - I have a background as a professional sailor - and this tool is uncluttered - relatively simple to use - with good interoperability (works with other data and feeds) .In addition we use the Garmin Glo 150 remote GPS - to ensure redundancy.
7. Further to this, I operate the software on the Android platform and have been disgusted in the lack of support from the software developers to keep up with the continuous improvement of the Android developers to Android 9.
8. In my case I was logged into the store with the correct account, but that's not enough, you also need to reinstall isailor using the same credentials.Good app with very intuitive features / ease of use.
9. The iSailor software is now not even compatible with the devices that I am attempting to operate it on and doesn’t even show in the Google Play Store for download.
10. The restore purchased charts function didn't work and therefore I can't use my purchased charts.
11. On my existing devices after the Android update to 9, the iSailor app has become unstable and non-functional in many ways to the point that it is now a useless app to own.
Steps to Troubleshoot & Fix Wärtsilä iSailor Issues
1. Fix Wärtsilä iSailor Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Wärtsilä iSailor: Restarting the app will resolve most errors.
- Update the Wärtsilä iSailor App. Here is how:
- On Android goto PlayStore » Search for "Wärtsilä iSailor" » Open Wärtsilä iSailor » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Wärtsilä iSailor » click "UPDATE".
- Clear Wärtsilä iSailor app cache: Clearing cached data will force your app to retrieve the latest data directly from Wärtsilä iSailor servers.
- On Android, goto Settings » Apps » Select "Wärtsilä iSailor" » click Storage » click "Clear Cache".
- Check Wärtsilä iSailor app permissions. If any of these permissions required to use your device's features are disenabled, Wärtsilä iSailor might not work.
- Uninstall and reinstall Wärtsilä iSailor. If nothing else has worked, completely uninstall Wärtsilä iSailor then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Wärtsilä iSailor not working
2. Fix Wärtsilä iSailor Server issues & Internet Connection
- Check network connection: An unstable Internet will make Wärtsilä iSailor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Wärtsilä iSailor not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Wärtsilä iSailor may not be able to connect to the Internet when running in the background.
Reported Issues
-
I want to cancel my subscription to all iSailor charts. I tried to do this today but I could not figure out how to do it.
— by John Kirkwood 11 months ago -
My iSailor apps was not shows own ship, but other ais targets found but my heading , cog, sog, and other monitoring panel was missing. Thank you
— by Jackson agtang 1 year ago -
My iSailor apps was not shows on ship position, when I install my ais all ais targets was found but my own ships, COG, HEADING, SOG, ROT and other monitoring panel was missing. And when i track other ais target to check information showiing under the data as set as own ship. Please kindly help me. Thank you
— by Jackson agtang 1 year ago -
Cant load any folios/chart in the Isailor App. I only have USA Tampa bay for download
— by Hermann 1 year ago -
I am using version 1.11.0. Am unable to get the track of an existing journey. Also, cannot see any ais info. Your AI couldnt help me. It is a little bit urgent. Could you help me please.
— by Ulf Strom 1 year ago -
NMEA and AIS sensors are not working. The current ship’s icon is missing. Even when using IOS sensor, the location of the ship does not update. Using Apple iPad Air 2.
— by Eduardo Floreta 1 year ago -
Hi There
This is not a complaint, however the chart selector/chart store on the IOS on your navigational platform isailor is not working could you look into this please?
Kind Regards
Michael— by Michael Murphy 1 year ago -
Hi - I purchased 2 sets of charts pre 2018 (Falkland Islands & UK south coast) and have been unable to download them to my new iPad. I understood that charts purchased prior at this time could be used for as long as needed. Can you please advise how I can accesss them. Thank you
— by Mandy Dawson 1 year ago -
I have had Hawaiian islands , South Pacific islands Tahiti etc since before Isailor was a guided by wartsila. I thought that I would not be charged for updates on those plus some others purchase those years ago.
David Nottage— by David Nottage 2 years ago -
My isailor apps was not shows own ship, when I was install my Ais..all ais targets was found but my own ship.heading COG.SOG ROT and all monitoring panel was missing.. Can you help to find?thanks in advance
— by Arnel Lugod 2 years ago -
Sorry not a complaint. I would like to download Wartsila iSailor with AIS on my windows10/11 laptop with North Sea charts to pay for. Is it possible to send me a link.
— by Ian Green 2 years ago -
Good day.
Please cancel the automatic iSailor charts subscription renewal.
It is applicable to all subscribed charts.
Marek Janicki— by Marek Janicki 2 years ago -
I am isailor Android user,
There is no Chart store visible
The India charts are not available
Pls advise the status
Thank you— by Homi Sohrab Parakh 2 years ago -
I registered a complaint 1 week ago and no response has been received yet? I cannot see tides or the option to renew tides on my app
— by Mike Talbot 2 years ago -
Bought an Ipad & installed iSailor. Revoved all apps & Returned Ipad since it did not have internal GPS. I do not own any Apple products
Please cancel all iSailor subscriptions. I do not have hardware or app to use.
Just was billed $24.99 + tax by Apple
Doc #156576526650
Order ID MVC6TYMBHY
Please confirm— by BRUCE KUEFFNER 2 years ago -
On my app the tides have disappeared and the subscription for tides is greyed out? How can I get the tide function back? I have tried restore
— by Mike Talbot 2 years ago -
Nav Data Ais Class A unable to subsribe. Please fixed the problem. As your experiance pls respond immediatelly, due to already purchase all the system, except this Nav Data Ais Class A.
— by Raymond 2 years ago -
URGENT
Isailor Application on iphone
Chartstore- Spinning wheel forever- Requesting Products- Not working
No customer service.— by Matt Rutledge 2 years ago -
I can’t update my persian gulf chart. it says Error (This operation couldn’t be completed). please help
— by John Patrick Corre 2 years ago -
I have bought isailor in 2019 and in 2021 as an android-app for my smartphones. Now I want to takeone of this on a laptop, but I can´t take the bought chart (adriatic sea) to the laptop,
Can you please help me?
kind regards, Axel— by Mays 2 years ago -
If I update the chart North Sea Netherlands-Belgium, it says it will renew automatically at 1-4-2023. But my chart is frim 2021, so old and not updated.
How can I solve this?— by Lambert Beekhuis 2 years ago -
I have purchased a new iPad Pro and installed ISailor app, the app installed successfully but when try to purchase charts in Chart Store, it failed to load.
— by Toh Teng Hin 2 years ago -
Cannot get connected to the chart store. Need chart urgent.
— by wiebe postma 2 years ago -
I cannot restore my charts anymore. Last chart I bought has not been uploaded to my iPad
— by Alex Nennie 2 years ago
