Published by TrackMyPack on Aug 30, 2024

Report an issue with Wonderpack.
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Why should I report an Issue with Wonderpack?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TrackMyPack to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Wonderpack Customer Insights

1. I love the package tracking apps that automatically find my packages instead of manually entering everything, but it's only finding my Amazon packages and not my other packages from my email from other stores, Why??App stopped updating package info and I'm forced to track all my packages manually on another site (refreshing doesn't do anything).

2. The package has been delivered, why would I send you the number?App seemed do great after I entered the tracking numbers and was really easy to use however after 2 days it still hadn't updated the package activity at all when the activity had actually changed multiple times on the 4 tracking numbers I entered.

3. The problem is that it doesn't update the tracking info in a timely matter.

4. First it took me a few minutes to figure out, but I was able to unlock free shipping for two things (a shampoo with a neighbor and a tshirt with my own friend), from different stores.

5. Not a fan of any tracking app that asks to access to my email to "search" for tracking numbers either.

6. Time is the most valuable currency which is why I downloaded this app in the first place (to somewhat automate my package tracking).Just installed to try out.

7. Tried to add tracking numbers, you can't select services/couriers.

8. One of many examples.....I just had an overnight package delivered but according to their app the ETA is 19 days out and it never left the state it was mailed from.

9. Linked my Amazon account and it imported old orders but the new orders I placed yesterday, which have shipped already via 1 day, are not being imported.

10. Even worse giving info like waiting rather than saying the app in not capable.Terrible app.

11. It isn't accurate so for that reason I don't recommend it.Cannot select the carrier.

Steps to Troubleshoot & Fix Wonderpack Issues

1. Fix Wonderpack Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wonderpack: Restarting the app will resolve most errors.
  2. Update the Wonderpack App. Here is how:
    1. On Android goto PlayStore » Search for "Wonderpack" » Open Wonderpack » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wonderpack » click "UPDATE".
  3. Clear Wonderpack app cache: Clearing cached data will force your app to retrieve the latest data directly from Wonderpack servers.
    1. On Android, goto Settings » Apps » Select "Wonderpack" » click Storage » click "Clear Cache".
  4. Check Wonderpack app permissions. If any of these permissions required to use your device's features are disenabled, Wonderpack might not work.
  5. Uninstall and reinstall Wonderpack. If nothing else has worked, completely uninstall Wonderpack then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wonderpack not working


2. Fix Wonderpack Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wonderpack be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wonderpack not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wonderpack may not be able to connect to the Internet when running in the background.

Reported Issues