Contact GOLD Documentation Customer Service

Why should I report an Issue with GOLD Documentation?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Teaching Strategies, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This user-friendly app is free for all GOLD® users and can save teachers valuable time in the classroom. • upload documentation to GOLD® online with one touch. Assess with confidence.

2. The GOLD® Documentation is a free app created exclusively for teachers using the GOLD® assessment system.

3. Files captured using other apps cannot be transferred into the GOLD® Documentation app.

4. To maintain security and confidentiality, all documentation captured within the app remains in the app until it’s uploaded to GOLD®.

5. Files captured using the app cannot be sent anywhere other than to GOLD®.

6. Then log in to the GOLD® Web site to individualize and review documentation and share information with families.

7. This app is designed for use with the GOLD® online assessment system.

8. It enables teachers to easily capture documentation in the moment using their favorite mobile device.

9. Use a wireless or cellular connection to send data directly to GOLD®.

10. Users must have a GOLD® account.

11. Use your iPhone®, iPad®, or iPod touch® to capture photos, videos, audio clips and text notes.

1. That's what I have found to work for me.I am SO frustrated with this app! It gets stuck uploading observations ALL the time! It's wonderful & fast & easy when it actually works like it is supposed to, but the rest of the time it seems to just get stuck uploading & the only way I have found to fix it when it does that is to uninstall it completely and then reinstall it...but that also means losing every photo that I've taken and then I can't use those for my observations! This app really needs to be fixed!I'm so frustrated with the tech support of this company.

2. You have to delete the app and reinstall and you lose everything.I have found that the app works great when it is not stuck in uploading a document.

3. Haven't seen it.The app used to work so well, but for some reason now if an image, note, or video gets stuck when uploading one picture appears multiple times instead of uploading all of them.

4. Im wondering if this app works with any Android deviceVery Frustrating This app is extremely limited in that you cannot upload previously taken pictures or videos and you cannot rate the observations according to the objectives given.

5. If you continue to try to upload and get many of the documents stuck in uploading, you will not be able to scroll.

6. The need to take pictures/videos through the app is especially troublesome because 7/10 times it has difficulty uploading and/or crashes, causing the pictures to cease to exist.

7. On my phone or tablet it still says uploading and you can't interact with the document at all.

8. I alternate and put the child's name and observation and still is glitchy and if I use a photo and cannot add observation and/or dimension(s) or it will become stuck on the app.Now the App will not let me log in.

9. Rather than spending months updating the online platform, they need to fix this app!My documents are not uploading properly.

10. Later had 3 pieces stuck uploading 6 hours.

11. This app keeps losing my documents during uploading.

1. Fix GOLD Documentation Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GOLD Documentation: Restarting the app will resolve most errors.
2. Update the GOLD Documentation App. Here is how:
   1. On Android goto PlayStore » Search for "GOLD Documentation" » Open GOLD Documentation » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GOLD Documentation » click "UPDATE".
3. Clear GOLD Documentation app cache: Clearing cached data will force your app to retrieve the latest data directly from GOLD Documentation servers.
   1. On Android, goto Settings » Apps » Select "GOLD Documentation" » click Storage » click "Clear Cache".
4. Check GOLD Documentation app permissions. If any of these permissions required to use your device's features are disenabled, GOLD Documentation might not work.
5. Uninstall and reinstall GOLD Documentation. If nothing else has worked, completely uninstall GOLD Documentation then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GOLD Documentation not working

2. Fix GOLD Documentation Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GOLD Documentation be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GOLD Documentation not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GOLD Documentation may not be able to connect to the Internet when running in the background.