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1. **Updated** 2 more stars deducted for some automatic unknown "redemption" which deducted over 200 of my points! Unless this is the message from True to show how it respond to whistleblower such as myself, I am keen to hear the explanation about this matter.Keep requesting to verify services unlike the Web version where you login and all data is there.

2. What is the purpose of having an application which is not even linked to the main server where all data are kept? Useless and time wasting app to try to get services verified.Can't registered.

3. Update app on 19 sep, still can not login and I assure that I put the right password but app still said wrong password.There's no any item that's benefits of true member which are true bonus, true point and free stuff at 7-11.

4. Many others seem to agree TRUE staff does not communicate use of points well.

5. I've tried everything and it still didn't work.Horrid, because no one can communicatd well enough in English to explain all I need to know for use of points, now over 7000.

6. If you don't use the Truemove mobile, it does not work to get promotions and services at all.Bad experience with forced log me out.

7. If True cannot figure out how to reward its customers, I am very certain that some other brands are more than happy to do so.

8. This app absolutely useless and annoying.It is useless application of promotions and services.

9. I don't know.A couple of days ago this app kept telling me I wasn't signing in (I was in fact) and that I needed to upgrade to the latest version.

10. Please upgrade or improve the app so we could get our benefits.Can't understand a thing because the offers aren't translated into English, even though there's an English setting.

11. Need to open the coupon to see the details which is quite annoying."Reward" in my definition ain't something this complicated and more trivial than what its worth.

1. Fix TrueYou Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrueYou: Restarting the app will resolve most errors.
2. Update the TrueYou App. Here is how:
   1. On Android goto PlayStore » Search for "TrueYou" » Open TrueYou » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrueYou » click "UPDATE".
3. Clear TrueYou app cache: Clearing cached data will force your app to retrieve the latest data directly from TrueYou servers.
   1. On Android, goto Settings » Apps » Select "TrueYou" » click Storage » click "Clear Cache".
4. Check TrueYou app permissions. If any of these permissions required to use your device's features are disenabled, TrueYou might not work.
5. Uninstall and reinstall TrueYou. If nothing else has worked, completely uninstall TrueYou then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrueYou not working

2. Fix TrueYou Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrueYou be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrueYou not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrueYou may not be able to connect to the Internet when running in the background.