Contact TonePrint Customer Service

Why should I report an Issue with TonePrint?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TC Electronic to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. TC Electronic’s ‘TonePrint®’ app lets you use your phone’s speakers to beam TonePrints directly into your guitar pickup to drastically change your TonePrint pedal.

2. With Bluetooth support added for Plethora X5, use the TonePrint app to deep edit your unique TonePrints to your heart’s delight. Enjoy!

3. The TonePrint app is your golden ticket to the glorious world of TC Electronic TonePrints!

4. With this app in hand you’ve got unlimited access to the farthest corners of your TonePrint effects.

5. Welcome to the TonePrint app – home of tone tinkerers and sound hounds alike.

6. Reassign knob functions, tweak parameters, adjust EQ responses – instant inspiration at your fingertips.

7. The app will even work offline if you should happen to be in international waters so you can shred with total impunity.

8. You might stumble across your new signature sound while you’re at it – Only one way to find out!

9. Please note that your pedal may require a firmware update to receive TonePrints as beams. Check for details.

1. Both sound very good, but it is hard to know what each tweek relly means.SamsungGalaxyS7/Spectracomp. The concept is great, but there are a few glitches I would love to see corrected.1)Crashes every time I go to open a template after saving.2)Unchecked auto make-up gain is checked automatically after saving and re-entering.3)Low X-over level turns "off" after saving then re-entering.3)Even with knob unassigned to a value, other parameters are changed after saving then going directly back into the toneprint you just saved.

2. nice upgrade.The concept is awful, sorry! (Using it with "Hall of Fame 2 mini") I far as I can see, the "true/buffered bypass" and the "dry kill" options are linked to toneprints.

3. Worth noting that Bluetooth needs to be off as the phone speaker needs to produce the noise directly into the pickup to change the settings.

4. So how to get around that problem? At least those two settings should not be linked to particular toneprints! Weak!Makes Tc flashback mini buggy at best.

5. It's very cool to be able to beam toneprints into the pedals using the guitar pickup.

6. Otherwise, it seems to work when beaming to your guitar once you get the placement of your phone over the pickups just right.As of the latest version, many problems seem to have been fixed.

7. Now the problem: I would like to use an artist toneprint, but change the bypass and dry kill options.

8. If you try to grab a second tone print from the same artist, it will show the wrong tone print so you have to quit and restart, then navigate back to the artist.

9. Unfortunately, it is not possible to edit, duplicate or even view the artist toneprint settings.

10. Only drawback is most of the tone prints are similar, but some are useful.After months of waiting, there is finally an update to correct whatever the problem was with this app.

11. Worse still, the editor won't run on my laptop without a missing program warning that google shows is a very common problem right now.

1. Fix TonePrint Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TonePrint: Restarting the app will resolve most errors.
2. Update the TonePrint App. Here is how:
   1. On Android goto PlayStore » Search for "TonePrint" » Open TonePrint » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TonePrint » click "UPDATE".
3. Clear TonePrint app cache: Clearing cached data will force your app to retrieve the latest data directly from TonePrint servers.
   1. On Android, goto Settings » Apps » Select "TonePrint" » click Storage » click "Clear Cache".
4. Check TonePrint app permissions. If any of these permissions required to use your device's features are disenabled, TonePrint might not work.
5. Uninstall and reinstall TonePrint. If nothing else has worked, completely uninstall TonePrint then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TonePrint not working

2. Fix TonePrint Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TonePrint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TonePrint not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TonePrint may not be able to connect to the Internet when running in the background.