Contact Swann Security Customer Service

Why should I report an Issue with Swann Security?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Swann Communications to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It initiates an auto response email with information completely unrelated to the app or any of it shortcomings.Latest update has made the app slower, videos load slower, you can't speed up the playback to get through a clip faster, and why in the world have you not fixed notifications so they work better? When I get a motion notification, I should be able to click on the notification and it should take me to the clip or a screenshot of the motion on the camera.

2. But what's the point of this if I WANT TO SEE WHAT IS GOING ON IN MY HOUSE WHEN I AM AT WORK OR OUT!! Fix this!! It's annoying and truly frustrating as a mom.Update is horrible, when viewing on a phone or tablet the images no longer rotate.

3. I get all 4 cameras showing easily, tip my phone to the side, and the cameras remain as if the phone is upright leaving the camera view sideways.Terrible app that basically renders the entire system un usable.

4. Instead it still just takes you to the app where you have to dig through it and then scroll through the video to find it...?This isn't bad for being free but it does cut out a lot! I thought maybe it was our internet but after having everything checked it seems to be the app, majority of the time it says disconnected, it wasn't too bad until it was updated now it's more frequent and the picture isn't that great.

5. I would recommend it if ur not in a bad area other than that I've got robbed 3 times but the picture was so bad and so short it couldn't be usedThe only reason why I gave 2 stars instead of 1 is because this is great when it works, but it simply has not reliably worked for over a year and it has been "disconnected" for months.

6. The latest change will not allow me to view all 4 cameras at once in a portrait format while holding my phone in said fashion.

7. Love my system and wish IT people would stop "fixing" what's not broken.The new update sucks!! It won't load! You can barely see anything anymore.

8. By the way, the ratings for this would probably be lower if those in beta (desperate for the latest updates) had public ratings.This app used to be great before the most recent update.

9. If it's not broke don't fix it.This latest update has made the app much slower and also will not zoom in as far.

10. Works well when I see my cameras on my phone from home when i am connected to my own wifi.

11. Fortunately, I've moved on to a redundant setup with a different brand that I can actually rely upon, but I'd like to have this system I spent hundreds of dollars on to actually work.

1. Fix Swann Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Swann Security: Restarting the app will resolve most errors.
2. Update the Swann Security App. Here is how:
   1. On Android goto PlayStore » Search for "Swann Security" » Open Swann Security » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Swann Security » click "UPDATE".
3. Clear Swann Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Swann Security servers.
   1. On Android, goto Settings » Apps » Select "Swann Security" » click Storage » click "Clear Cache".
4. Check Swann Security app permissions. If any of these permissions required to use your device's features are disenabled, Swann Security might not work.
5. Uninstall and reinstall Swann Security. If nothing else has worked, completely uninstall Swann Security then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Swann Security not working

2. Fix Swann Security Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Swann Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Swann Security not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Swann Security may not be able to connect to the Internet when running in the background.