Contact Sorenson Wavello Customer Service

Why should I report an Issue with Sorenson Wavello?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sorenson Communications, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Sorenson Wavello, everyone sees each other during video relay calls.

2. To get started, simply download the Sorenson Wavello app and register your voice phone number today.

3. Come on, Be Seen by your Deaf family and friends through Sorenson Relay.

4. Sorenson continues to innovate so you can experience communication in a new way.

5. Revolutionize your relay conversations!

6. Be Seen!

1. As a hearing person with many dead friends, I would live to be able to call them through VRS, and not wait for them to call me, or text them and tell them to call me.Been trying to send code to my phone via text and never got any of code at all for a while.I downloaded wavello and it didn't work very well to chat with my deaf friends so I had to uninstall that app from my phone.That's good but I can't hear very well when I have the phone away from my ear looking at the person I'm talking to.

2. If there's a browser on a person's environment, that's the common thread for the tool I don't think your view is off at all.The app is alright for incoming calls, but I'm upset that I can't call my deaf friends through wavello.

3. None of these " let me start a VRS call.The app is alright for incoming calls, but I'm upset that I can't call my deaf friends through wavello.

4. Maybe this is my view as a hearing person IDK...Not Helpful This app says on the homepage that you can start a VRS call, but there is no way to do it.

5. I also find it silly/spinning my wheels to call them on Sorenson and tell them to call me so I can see them on Wavello.

6. I also find it silly/spinning my wheels to call them on Sorenson and tell them to call me so I can see them on Wavello.

7. If each party had the ability to initiate the call though whatever device that party uses (ie: a Chromebook, such as myself) it seems that that would be fuller environment for both parties.

8. All that's needed would be a means to invite an interpreter to the meeting ... perhaps by sending a "join this call" type of message to a single ID which would be a pool of interpreters.

9. I have many older deaf friends who dont use tablets/smart phones so as to contact them on other apps, such as WhatsApp.

10. I think it crazy that I should have to wait for them to call me through wavello.

11. I think it crazy that I should have to wait for them to call me through wavello.

1. Fix Sorenson Wavello Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sorenson Wavello: Restarting the app will resolve most errors.
2. Update the Sorenson Wavello App. Here is how:
   1. On Android goto PlayStore » Search for "Sorenson Wavello" » Open Sorenson Wavello » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sorenson Wavello » click "UPDATE".
3. Clear Sorenson Wavello app cache: Clearing cached data will force your app to retrieve the latest data directly from Sorenson Wavello servers.
   1. On Android, goto Settings » Apps » Select "Sorenson Wavello" » click Storage » click "Clear Cache".
4. Check Sorenson Wavello app permissions. If any of these permissions required to use your device's features are disenabled, Sorenson Wavello might not work.
5. Uninstall and reinstall Sorenson Wavello. If nothing else has worked, completely uninstall Sorenson Wavello then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sorenson Wavello not working

2. Fix Sorenson Wavello Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sorenson Wavello be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sorenson Wavello not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sorenson Wavello may not be able to connect to the Internet when running in the background.