Published by SmarTone on Sep 16, 2024

Report an issue with Add-on Numbers.
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Why should I report an Issue with Add-on Numbers?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SmarTone to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Add-on Numbers image 1 contact Add-on Numbers image 2

Add-on Numbers Customer Insights

1. Cant keep msg, it auto deletes after a number of days, why??? why cant multi select msg deletion? 20 yrs ago app design!Keep crashing.

2. The app kept restarting itself when i was trying around functionsPoorly designed app, took 10+s to get to the main screen before you can tap on a number to do any operations.

3. NOT GOOD AT ALL.My Samsung Galaxy Note Plus indicates the Apps keeps on crashing and draining battery power.

4. Cant block a phone number when it is such a basic function.

5. Message notification is delayed as well even i have turned off all the battery optimization for this app on my galaxy note 10.

6. It should just works in the background standby for incoming SMS with the 2nd Vitual Phone Number.

7. Suggested to add "Default number" so that i can jump into the main screen of the dialer app.It is not work as what it said.

8. The app doesn't provide notifications unless I open it, even though I disabled battery optimization.

9. Haven been blame by all my customers as the number all is untouched-able, and sms not pushing is a very big issue.

10. I now regret paying for the service Update: I cannot open the app, receive calls or sms anymore.

11. This app seems to be developed for old version of Android and it behaves odd on my Samsung Android 13 phone.

Steps to Troubleshoot & Fix Add-on Numbers Issues

1. Fix Add-on Numbers Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Add-on Numbers: Restarting the app will resolve most errors.
  2. Update the Add-on Numbers App. Here is how:
    1. On Android goto PlayStore » Search for "Add-on Numbers" » Open Add-on Numbers » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Add-on Numbers » click "UPDATE".
  3. Clear Add-on Numbers app cache: Clearing cached data will force your app to retrieve the latest data directly from Add-on Numbers servers.
    1. On Android, goto Settings » Apps » Select "Add-on Numbers" » click Storage » click "Clear Cache".
  4. Check Add-on Numbers app permissions. If any of these permissions required to use your device's features are disenabled, Add-on Numbers might not work.
  5. Uninstall and reinstall Add-on Numbers. If nothing else has worked, completely uninstall Add-on Numbers then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Add-on Numbers not working


2. Fix Add-on Numbers Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Add-on Numbers be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Add-on Numbers not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Add-on Numbers may not be able to connect to the Internet when running in the background.

Reported Issues