Contact Artisto Customer Service

Why should I report an Issue with Artisto – Video & Photo Editor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of My.com B.V. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. please make a paid version where you can have much more video effects, the ability to control the amount of the effect while its recording, real time effects instead of processing the results, remove the photo and mask feature because other apps do the same thing and just concentrate making this a video app and people WILL BUY IT because I sure would.I love your app, I've been using it for a couple years now.

2. Also it seems, it only allows square videos as a result.This Is One Outstanding App! Does A Beautiful job, excellent Quality - It's Easy, Fun & Fast On Both Photos & Video Clips- YES! It Works On VIDEO -!!! I have'nt Seen That Feature Available Anywhere But Here With The Artisto App.

3. I'm surprised they have done nothing at all to fix it in months?! Guess they went out of business or abandoned the app, such a shame, it was great when it worked but it absolutely unusable now.I've been using this app for maybe 4 years now and to be honest there is no other like it.

4. If anyone can open it, it's a 3/5 app otherwise it can't even qualify for a 1/5 since it won't open.App Crash and Burn Several others mentioned in their reviews, why hasn't this critical defect been addressed at all? Used it for years, updates caused it to crash and it's never been resolved.

5. The quality is good and this is the only app that can use this effect on videos aswell as photos.

6. It lacks any option of setting, imported videos come out in horrible quality, however, the app has some really cool filters which look nice if you don't have high expectations from the quality.

7. Just needs some improvement.This used to be a neat little app with some unique filters, but unfortunately it now crashes every time I attempt to open and edit a photo.

8. starting last week it crashed every time I loaded the app and went to my photo folders to load a picture it would just crash.

9. Videos can't be longer than 10 seconds, a watermark is on the bottom of the videos and the worst is that the only format that is supported is square which cuts up almost everything on my sideflipped videos.

10. I thought that maybe this was a memory issue and so I deleted hundreds of photos and many videos.

11. I've uninstalled reinstalled and cleared the cash and dataThis app turns your videos into oil paintings.

1. Fix Artisto Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Artisto: Restarting the app will resolve most errors.
2. Update the Artisto App. Here is how:
   1. On Android goto PlayStore » Search for "Artisto" » Open Artisto – Video & Photo Editor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Artisto » click "UPDATE".
3. Clear Artisto – Video & Photo Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Artisto servers.
   1. On Android, goto Settings » Apps » Select "Artisto – Video & Photo Editor" » click Storage » click "Clear Cache".
4. Check Artisto app permissions. If any of these permissions required to use your device's features are disenabled, Artisto might not work.
5. Uninstall and reinstall Artisto. If nothing else has worked, completely uninstall Artisto then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Artisto not working

2. Fix Artisto Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Artisto be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Artisto not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Artisto may not be able to connect to the Internet when running in the background.