Published by 7-Eleven México on Nov 3, 2023

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Why should I report an Issue with 7-Eleven México?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of 7-Eleven México to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About 7-Eleven México

1. Descubre promociones; activa cupones; agiliza el pago de servicios, depósitos bancarios y recargas de tiempo aire; descubre promociones en tu tienda más cercana; y mucho más... + Facturación Electrónica desde la app; recibe la factura en tu e-mail. + Comunicación con Tienda: recibe notificaciones al completar transacciones en tienda que hayas iniciado al escanear códigos QR desde la app. + Centro de Notificaciones: consulta el historial de notificaciones, copia PINes y números de ticket. + Rastreo de Paquetería: ingresa códigos o guías de rastreo y da seguimiento a tus pedidos (por el momento sólo Estafeta). + Modo offline: los contenidos que visites en la app se guardarán por si pierdes conexión a Internet puedas seguir consultándolos. + Agrega tu número de tarjeta PAYBACK y ya no muestres la tarjeta física. + Wallet: agiliza tus transacciones para envío y cobro de dinero (envía dinero desde tu 7-Eleven preferido y cóbralo en otra tienda 7-Eleven). + Wallet: agiliza el cobro de remesas enviadas del extranjero; carga previamente la información y sólo escanea en tienda. + Centro de Recargas: ahorra tiempo registrando previamente números de celular, cuentas de tarjetas de transporte, y PINes electrónicos (XBOX, PlayStation, Netflix, Spotify, Blizzard, entre otros) y muéstralos desde tu app para facilitar tus recargas o compras. + Carga tu servicio (CFE, Megacable, SKY, VeTV, otros) una sola vez y recibe recordatorios de pagos, nuevos adeudos y fechas de vencimiento y paga tu servicio en tienda escaneando el código QR de tu servicio. ¡Pronto más servicios! + Acumula 6 compras de café y el 7º será GRATIS. + Activa cupones y redímelos en tienda, escaneando el código de barras directamente en caja.

7-Eleven México Customer Insights

1. Uninstall/install, and it appears a message "check your internet connection".Amazing app, works all the time, easy to exchange codes and couponsIt's soooo slow, that It makes me want to sleep, it's taking forever to show the content 😴It does not work on Monday's when it's supposed to give you a free coffee, this app.

2. Their is probably a reason why they don't have access to there own account and all thise reasons cannot be good ones.I am not able to even load the content, it keeps showing a message warning about a wrong/bad connection to server even though my internet connection is 100% functional.

3. Very disappointed...Seems cool and easy to use, except that any store can read my QR codes, so I have no discounts ever...a real shame 'cause I buy there ver often.Awful!!!! Worst APP in the world.

4. Zero accountability when it come to the delivery partners they use had a person show up who openly admitted to not being the person whose account they were using.

5. Was a good one now it sucks.Awful application, tried to create an account without luck.

6. Has been two years and still they keep refusing to delete my account.

7. It takes toooooo long to show something or never does it.

8. Can not use it at all.This app does not work anymore.

9. This is a safe concern for customers.

10. Really disappointed.

Steps to Troubleshoot & Fix 7-Eleven México Issues

1. Fix 7-Eleven México Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 7-Eleven México: Restarting the app will resolve most errors.
  2. Update the 7-Eleven México App. Here is how:
    1. On Android goto PlayStore » Search for "7-Eleven México" » Open 7-Eleven México » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 7-Eleven México » click "UPDATE".
  3. Clear 7-Eleven México app cache: Clearing cached data will force your app to retrieve the latest data directly from 7-Eleven México servers.
    1. On Android, goto Settings » Apps » Select "7-Eleven México" » click Storage » click "Clear Cache".
  4. Check 7-Eleven México app permissions. If any of these permissions required to use your device's features are disenabled, 7-Eleven México might not work.
  5. Uninstall and reinstall 7-Eleven México. If nothing else has worked, completely uninstall 7-Eleven México then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 7-Eleven México not working


2. Fix 7-Eleven México Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 7-Eleven México be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 7-Eleven México not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 7-Eleven México may not be able to connect to the Internet when running in the background.

Reported Issues