Contact Seagate Media Customer Service

Why should I report an Issue with Seagate Media™ app?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Seagate Technology LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Good to download and access cloud files but since I've had the app has been stuck on 98% building media library, keeps telling me about file browser then tells me I don't have it and need to install via app manager but there's nowhere to do this.

2. I do not know why it is no longer showing that, but I suspect that this is the issue of why I can no longer connect to the personal cloud.I've been using this for a few years, and so far it's mostly good.

3. I have only been able to access my files via the app once and we've had this hard drive for a few years now.

4. I do not know why it is no longer showing that, but I suspect that this is the issue of why I can no longer connect to the personal cloud.Mostly good.

5. Updated; I can no longer connect through the app to my Seagate personal cloud or via wifi on deskptop.

6. Have upload backup set to Wifi and Mobile Data as unlimited 5G but still fails to do it's damn job!I bought personal cloud.

7. This year a neighboring cabin offered to let us connect to their wifi, so I connected the drive to that wifi and it works well.

8. Once again "the big corp" is trying to spin it needs phone access on the app to be able to function AN OFF NETWORK, SELF CONTAINED storage system.

9. Pleased overallI can no longer connect through the app to my Seagate personal cloud.

10. Other than storage, which any hard drive should be able to do, it's a pointless device as you can't access anything being stored.

11. I have never been able to access my files when not at home.

1. Fix Seagate Media Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Seagate Media: Restarting the app will resolve most errors.
2. Update the Seagate Media App. Here is how:
   1. On Android goto PlayStore » Search for "Seagate Media" » Open Seagate Media™ app » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Seagate Media » click "UPDATE".
3. Clear Seagate Media™ app app cache: Clearing cached data will force your app to retrieve the latest data directly from Seagate Media servers.
   1. On Android, goto Settings » Apps » Select "Seagate Media™ app" » click Storage » click "Clear Cache".
4. Check Seagate Media app permissions. If any of these permissions required to use your device's features are disenabled, Seagate Media might not work.
5. Uninstall and reinstall Seagate Media. If nothing else has worked, completely uninstall Seagate Media then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Seagate Media not working

2. Fix Seagate Media Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Seagate Media be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Seagate Media not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Seagate Media may not be able to connect to the Internet when running in the background.