Contact Verisure Customer Service

Why should I report an Issue with Verisure?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Securitas Direct to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Verisure are proud suppliers of home alarm systems and connected services.

2. Temperature and humidity sensors report from various Verisure products to help maintain optimal climate conditions in different areas of the home.

3. With the Verisure app, you can monitor and control your security systems using just a mobile device.

4. This app is compatible with Verisure installations in Belgium, Denmark, Finland, Germany, Netherlands, Norway, and Sweden.

5. Smart notifications provide an overview when family members return home and move the alarm status between armed and disarmed.

6. Using intuitive technology, Verisure ensures proper communication between your family and your home, regardless of physical location.

7. Verisure app is also supported for Wear OS, which will allow you to control your arm system remotely directly from your smartwatch.

8. For alarm systems in France or the UK, this app is only compatible with VBox installations.

9. Enjoy a safe and intelligent home with Verisure Smart.

10. Helpful reminders give a friendly nudge if you miss an important event, such as forgetting to arm or disarm your security system.

11. Our customers benefit from future-proofed installations that extend across a range of multifunctional products.

1. Constantly ringing you up when you set the alarm when going out places.There's virus on the app, pls work on it because is not good anymoreFraudulent company - Beware!I had bought home alarm & security system from Verisure in Nov 2021.

2. Not being able to trust the app makes it useless.Good app! However the alarm clock feature did not handle the summer time change correctly.

3. When I am already logged in to the app as admin of the house, there shouldn't be a need to enter password to add or change users passcodes for the door locks, locking/unlocking the doors myself etc.

4. We are now locked in a legal battle as I am out Almost £1000 for an alarm that doesn't work or be monitored apropriotly.Frustratingly slow when you need to let someone in remote.

5. He clearly mentioned we can cancel the subscription after 12 months and the products -alarm, doorbell, door lock will be functional but without live support.

6. Constantly having false triggers and they turn half of the system off meaning any one is free to access as long as they don't use the front door.

7. The alarm clock did not go off this morning after DST change.

8. The sales rep had sold the product as one time fees + 1 year subscription.

9. Error on landing screen overlays all content, does not respond, restarting app does not help.

10. And when I do need to constantly identify myself when already logged in, having the ability to use fingerprint for that would be nice.

11. Try using the normal widgets that come with Android next time, they are way more likely to work.Usability could be better.

1. Fix Verisure Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Verisure: Restarting the app will resolve most errors.
2. Update the Verisure App. Here is how:
   1. On Android goto PlayStore » Search for "Verisure" » Open Verisure » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Verisure » click "UPDATE".
3. Clear Verisure app cache: Clearing cached data will force your app to retrieve the latest data directly from Verisure servers.
   1. On Android, goto Settings » Apps » Select "Verisure" » click Storage » click "Clear Cache".
4. Check Verisure app permissions. If any of these permissions required to use your device's features are disenabled, Verisure might not work.
5. Uninstall and reinstall Verisure. If nothing else has worked, completely uninstall Verisure then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Verisure not working

2. Fix Verisure Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Verisure be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Verisure not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Verisure may not be able to connect to the Internet when running in the background.