Contact Screen Time Customer Service

Why chat with our AI Screen Time Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Screen Time.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. My daughter once locked herself in her room to keep using her phone and with screen time, I disabled it remotely! LOL Definitely worth paying for! One warning: This is actually two apps.

2. When it works it's awesome but for a paid service I've been very disappointedI love it! It's a fantastic product and actually works much better than other screen time controls I have used like the one built in to the ipad.

3. If they do a split screen it doesn't use up their time, and the GPS option hasn't worked on one phone (same phones) like .. ever.

4. Make sure you install the parental controls on the parent phoned and the plain ol' screen time app on the child's phone.

5. If we block or unblock or add or remove time, the device picks it up faster than other apps.

6. Here are some things that I think separate this app from others in the pack: 1) not super-invasive; you don't have to supply credentials for online services; 2) time can be controlled to the minute; some apps limit to 15-minute increments.

7. My child has a Xiaomi phone, and the app sometimes doesn't know that she is on way past her allotted time.

8. The phone lock feature does work consistently, but has glitches from time to time.

9. You spend your time manually clicking all the apps and then click save, you get a "Settings saved" green box, but nothing was saved.

10. I can no longer recommend this one...and I used to.Would be nice if screen time was combined between my child's 2 devices.

11. I'll likely look for something else more comprehensive after my subscription is over.This is the fourth screen time app we have tried, and while not perfect, it is better than the others.

1. Fix Screen Time Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Screen Time: Restarting the app will resolve most errors.
2. Update the Screen Time App. Here is how:
   1. On Android goto PlayStore » Search for "Screen Time" » Open Screen Time - Parental Control » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Screen Time » click "UPDATE".
3. Clear Screen Time - Parental Control app cache: Clearing cached data will force your app to retrieve the latest data directly from Screen Time servers.
   1. On Android, goto Settings » Apps » Select "Screen Time - Parental Control" » click Storage » click "Clear Cache".
4. Check Screen Time app permissions. If any of these permissions required to use your device's features are disenabled, Screen Time might not work.
5. Uninstall and reinstall Screen Time. If nothing else has worked, completely uninstall Screen Time then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Screen Time not working

2. Fix Screen Time Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Screen Time be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Screen Time not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Screen Time may not be able to connect to the Internet when running in the background.