Contact PlayStation App Customer Service

Why should I report an Issue with PlayStation App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PlayStation Mobile Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. See who's online, voice chat and send messages, and discover deals on PS Store. • See who's online and what games they're playing. • Voice chat and send messages to your PSN friends, hang out online, and plan your next multiplayer session. • View other players' profiles and trophy collections. • Shop for new releases, pre-order games, and check out the latest deals and discounts on PlayStation Store. • Get your daily fix of gaming news from the world of PlayStation. • Stay up to date with notifications and invitations on your phone lock screen. • Download games and add-ons to your console, so they're ready when you are. • Manage your PS5 console storage if you run out of space while downloading. • Get ready to play with quick sign-in and remote game launch on your PS5 console.

2. Stay connected to your gaming friends and the games you love to play, wherever you go with PlayStation App.

3. Account for PlayStation Network required to use this app.

4. Content available on PS App may vary by country/region.

5. Some titles shown above may not be available in your country/region. “PlayStation”, “PlayStation Family Mark”, “PS5”, and “PS4” are registered trademarks or trademarks of Sony Interactive Entertainment Inc.

1. It gets stuck at the loading screen and it's been lagging more then usual, it's good for downloading the photos from your ps5/ps4 but if you are trying to join a party or send a message it is horrible and won't work sometimes, or it just takes forever to send/join.Not a good app unless you need to give Sony money.

2. How is it possible that a tech company as big as Sony can't develop a properly functioning app? More than 75% of the time while scrolling through, the frame rate drops so slow it can barely register your swiping and simultaneously makes the pictures dissappear while scrolling.

3. Scrolling through the games, I've noticed a crazy amount of lagging and frame drops.

4. It has trouble connecting to voice parties, it's very slow to open the friends menu or the messages menu.

5. Some things I've bought on the wishlist stay on the list and can't be removed unless you sign in on the browser, which is inconvenient when I need space for new games on the list.

6. You have to press the Back button every single page until you get back to the home screen.I am unable to browse titles that are on sale from my tablet.

7. It's a very "Sony" app.Been using the app for years, but is getting worse and worse lately.

8. A couple features I really miss is being able to compare trophies with your friends and view their bio/cover photo.

9. Doing the most basic tasks or even just scrolling feels like the app is going to crash at any given moment.

10. To conclude, the app is perfect for minimal tasks if you have a phone that operates on outdated firmware/software.The app itself is good.

11. I enjoy the share/Capture features because they allow me to upload content at a quicker pace while simultaneously creating new content from my console.

1. Fix PlayStation App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PlayStation App: Restarting the app will resolve most errors.
2. Update the PlayStation App App. Here is how:
   1. On Android goto PlayStore » Search for "PlayStation App" » Open PlayStation App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PlayStation App » click "UPDATE".
3. Clear PlayStation App app cache: Clearing cached data will force your app to retrieve the latest data directly from PlayStation App servers.
   1. On Android, goto Settings » Apps » Select "PlayStation App" » click Storage » click "Clear Cache".
4. Check PlayStation App app permissions. If any of these permissions required to use your device's features are disenabled, PlayStation App might not work.
5. Uninstall and reinstall PlayStation App. If nothing else has worked, completely uninstall PlayStation App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PlayStation App not working

2. Fix PlayStation App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PlayStation App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PlayStation App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PlayStation App may not be able to connect to the Internet when running in the background.