Published by Starmax

contact Runmifit Chat with AI-based Runmifit Support
NOTE:
  • John has been trained extensively on Runmifit support materials.
  • It's capable of resolving up-to 70% of app issues.
  • AppContacter is not affliated with Runmifit.
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Tech Support
John Nguyen
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Hello! How can I assist you?



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Why chat with our AI Runmifit Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Runmifit.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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About Runmifit

1. The mobile phone monitors incoming calls and pushes the call notification to the smart watch to let you know who is calling. 4.

2. The mobile phone reads the SMS and pushes the SMS notification to the smart watch.

3. The core functions of the application are: SMS content, call forwarding. 3.

4. You can read the text and details of the SMS on the wearable device. 5.

5. Display the steps, heart rate, sleep, exercise history tracked by the smart watch.

What users are saying

1. I've never gone into this thinking it's going to be 100% accurate but would give me a very good representation of the correct numbers but when you've been tracking you heart rate and BP for months to get a better grasp of some problems and all the data dissappear with an update its pretty upsetting.The app continually will not sync with my fitness tracker.

2. Messages and calls never show and have never shown, takes a while to connect, sleep tracking doesn't always work and isn't very accurate.

3. I've tried just about everything to get it to work properly but am having no luck.It seems ok at first, but any update and you lose all data.

4. After about a week of using the watch, I can no longer get the app to sync 100% , it stops anywhere from 52% - 76% and then closes and reopens the app several times until I closes it completely.

5. This app definitely needs some fixes!It's really a 3.5 but that's not an option.. my 1 and only complaint really is every time there is an update to the app I loose all the previous days I've tracked.

6. Whenever I play an audio message in WhatsApp, the Runmifit app splash screen takes over the whole screen, vanishes after a second, then repeats until the audio message is complete.

7. very disappointed that I wasted my money on this product! Also I have an Android which is not an option to link your phone and the instructions given are too vague and unhelpful.

8. It does not connect to Google fit and will not share data.

9. Why is it doing that? How are these two activities related?Device keeps disconnecting from the app on my phone, but it shows on the band that it is connected to a device.

10. I can only track my steps, sleep patterns don't get recorded when it doesn't connect.

11. Every time the app updates it won't sync and even when there isn't an update at times it won't sync.

Steps to Troubleshoot & Fix Runmifit Issues

1. Fix Runmifit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Runmifit: Restarting the app will resolve most errors.
  2. Update the Runmifit App. Here is how:
    1. On Android goto PlayStore » Search for "Runmifit" » Open Runmifit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Runmifit » click "UPDATE".
  3. Clear Runmifit app cache: Clearing cached data will force your app to retrieve the latest data directly from Runmifit servers.
    1. On Android, goto Settings » Apps » Select "Runmifit" » click Storage » click "Clear Cache".
  4. Check Runmifit app permissions. If any of these permissions required to use your device's features are disenabled, Runmifit might not work.
  5. Uninstall and reinstall Runmifit. If nothing else has worked, completely uninstall Runmifit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Runmifit not working


2. Fix Runmifit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Runmifit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Runmifit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Runmifit may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 weeks ago by Leva

Hello, I have bought a Livman S80 pro smartwatch which works with runmifit app only and when I scanned the QR code on the phone it doesnt work. There's an error 404, page doesn't exist. I have a samsung galaxy a 72 phone and live in Lithuania. I wanted to know why there is no runmifit app in my google store?

— 1 month ago by Patricia Connell

Recently I am unable to connect my android phone with my runmifit watch. I've spent hours trying to figure out what to do.

— 2 months ago by Patricia Connell

Cannot connect runmifit to my android phone

— 2 months ago by Noor Tariq

The app on Apple stopped working, it is no long available in the use region . My son Wears it to school everyday it’s causing a lot of stress as it was his fav watch now unable to sync it n make it functional . HELP

— 6 months ago by Emmonte Santilli

Your app Runmifit is not in the app store for Google Play. Please advise

— 10 months ago by greg reinke

all of a sudden the app is not getting info from the watch, it is paired and blue tooth is on

— 10 months ago by kyle walker

I just downloaded the app and it doesn’t read the Bluetooth as on. I have turned the Bluetooth off and back on, and cycled the phone power. Also the watch was last on a phone that has a fried mother board. So i need to reset the watch as well to factory original please help thanks

— 10 months ago by Dorothy collinsl

I have sent emails with no response. I would like to return the renmfit, and would like information how to do that.

— 10 months ago by Dorothy collinsl

I have sent emails with no response. I would like to return the renmfit, and would like information how to do that.

— 10 months ago by Diane Vojta

Purchased 7 days ago .. worked great .. than stopped .. it still had 3/4 charge. It's the watch nothing to do with app .. ID 115PHR

— 10 months ago by Judy Greenspan

Hi there, I love your watch. When I bought it about 2 years ago, I paid extra in case the strap broke. Well unfortunately, the piece that holds down the strap broke and I need a replacement piece for my watch. My model is F1-BB38, Black. I would greatly appreciate receive a replacement strap piece so that I can continue to wear it. My address is 2327 Spaulding Avenue, Berkeley, CA 94703. Maybe you could me a couple of replacements so that I don't run into this problem again. Please let me know if I can provide any additional information.

— 11 months ago by Tom Young

My Runmefit will not charge. I have cleaned the contacts, restarted phone, etc. It does not charge and will not turn on now. (Likely no battery) On phone app it did say 3% charge yesterday, that was after I charged it all night. Now it will not even pair or connect as fully out of charge? Thank you for your time and help. Tom

— 1 year ago by Keith Dallmer

I purchased a tamispit Smart Watch, Fitness Tracker from Amazon I have a apple IPHONE 15 Pro Max with os 17.1.2 My blue tooth is functional I installed the app. but the app fails to see the watch and the bluetooth on my phone does not see the watch I used the CHATGPT as requested and followed all the steps . Still no success

— 1 year ago by amber

The app says it cannot connect to watch, i finally did but it showed it was dead aand disconnected. My watch shows full battery

— 1 year ago by Spiros Venieris

Hi, I purchased two of your watches from Amazon from the same representative but they're different in their apps. My wife's has a sugar mode but mine does not. Can tell me why.

— 1 year ago by Igor Tavrovsky

It is not complaint but ask for help. Advertisement for the watch stated that watch has capability to measure blood pressures. Could you guide me how to activate such watch capability? Thanks in advance

— 1 year ago by Diane York

The website will not accept my credit card so that I can register. My phone is 603-409-2100

— 1 year ago by William Cruz Sr

Where do purchase a charging cable or what are the dementions for the pins

— 1 year ago by Don Pogue

How can I determine my sleep on my watch and how can I obtain additional USB port chords

— 1 year ago by Richard D Henkel

Can I take a picture of the BP or Pulse graphs shown on my Android Samsung a42 smart phone. I have a F1 wrist watch linked to my account.

— 1 year ago by Brian Morris

My Runmifit will not charge. Working fine for 60 days and will not charge. Screen black

— 1 year ago by Robert Rockel

I created an account using the # sign, a special character I use on many passwords. But when it asks me to sign it does not recognize the pound sign.

— 1 year ago by Alicia Frank

I am trying to activate my account in the runmifit app. It asks for email and password, but doesn't allow any characters in password and does send me the verification code to activate the app.

— 1 year ago by Sammy

My room fit is not working anymore. It won’t connect to the phone

— 1 year ago by Sue Johnson

I can not reset my watch...can you help me please...I have tried the factory reset several times and the AI service said to do a manual reset with a pin near the charging port, but there is no place to reset it?

— 1 year ago by Kimberly Lewis

My smart watch keeping ringing the last person who called me and it won't shut off.

— 1 year ago by Elaine Warden

How do I change my Runmefit phone

— 1 year ago by Don Hartwick

I have one of your F58 units. The blood sugar measurement is off and I can't figure out whether it is a defect in the product or it just needs adjusting to center around the real numbers. Can you advise?

— 1 year ago by Jim

Cannot change date or time on the runmifit tracker

— 1 year ago by Jack Bell

when I log in you are supposed to send me a verification code to my email and I never receive any code. Therefore I cannot pair my phone and watch

— 1 year ago by Delrico Gibson

How do I file a claim for my watch. The wristband is broken. I have owned this watch for less than 90 days. Peace

— 1 year ago by William chapman

I am getting a message that says device disconnected. Please send me instructions how to connect the device. 🙏

— 1 year ago by donald kyle

I have 2 watches, bought in February neither one will charge.

— 1 year ago by Bob Riches

We have just purchased two watched Gts2 Foc1 and cannot get either working call me 705-888-2691

— 1 year ago by Bob Riches

We have just purchased two watched Gts2 Foc1 and cannot get either working

— 1 year ago by William chapman

My watch has disconnected and I am not able to charge it

— 1 year ago by Nancy

How do you adjust the walking stride on my new fitness tracker HR Runmefit

— 1 year ago by Cynthia Nitzken

My watch won't turn on and I don't see a power button. I did see it was fully charged.

— 1 year ago by Stan Thielker

Do you have a telephone number to call and speak with you ? Does this watch require an apple cell phone. If so, how stupid. Please let me know. If so I guess I will have to return it. Should have mentioned that before I bought it.

— 1 year ago by Jacquelyn A

Account deletion request

— 1 year ago by Kelvin Lewis

I have had my RunMifit for several months. However, both parts of my strap have cracked, and I require a replacement. Would you please advise where I can purchase a replacement strap and the cost. I'm UK based. Regards Kelvin Lewis

— 1 year ago by JERYL BOYCE

My watch stopped giving me my steps and my calories and I don’t know why can you please help me

— 1 year ago by JERYL BOYCE

My watch stopped giving me my steps and my calories and I don’t know why can you please help me

— 1 year ago by Vicki Payne

Watch just Stopped working ??? Can’t get screen on it had a full charge it won’t turn on It was working fine it vibrated and shut itself off Doesn’t show green light at all What’s up with this????

— 1 year ago by Sandra Bungard

I cannot log in I'm not receiving a verification code through my email

— 1 year ago by Sandra Bungard

I'm not receiving a verification

— 1 year ago by Jeanette Locher

my app no longer shows any past readings, only shows current readings on that are on the watch, past readings are gone, Id like this back as it keeps me in track with my health, how to fix??

— 1 year ago by Wayne Roadifer

My watch doesn't change time zones while traveling?

— 1 year ago by Sophia Gerlach

How can I buy replacement wrist bands and from what company? Please advise. By the way, I really like this fitness tracker!!! So glad I bought it

— 1 year ago by Paul Olson

The time is incorrect on my run merit, how do I change it?

— 1 year ago by Paul Richard McAdams

Hi I have an Android Phone and I purchased the runmewELL WHfit Bracelet I would like it to help me find my phone but it will only ring the phone if the phone is open. When I set the phone down it goes into sleep mode and when it is in sleep mode it doesn't ring the phone ? How can I fix this? Thank you

— 1 year ago by Karen Markovic

I have tried to sign up through the app. It says that I will recieve a verification code but that code is not coming to my email.

— 1 year ago by Daniel

To whom it may concern, I have been looking at the Fitnus watch & understand it interfaces with the runmifit app. Considering buying. Need to know what the maximum bpm alert heart rate is -- in other words what is the maximum beats per minute you can program it to give you an alert or an alarm when you exceed that amount? I currently have a Samsung Galaxy Watch5 Pro. As far as I can tell, it does not interface with the runmifit app?

— 1 year ago by Dale Knutson

I need another charger for my F1-4B14 runmefit watch, the magnetic one. Is there some retail store I can get it from?

— 1 year ago by Eleanor Thornton

Watch does not keep proper time. How do I adjust the time?

— 1 year ago by Amaan

How can I pick my call in my watch ? there is only comming red button to cut the call ?

— 1 year ago by Joan Dulin

Want to return items. Need address. Would like a phone number please.

— 1 year ago by Paul Kastuk

My watch has stopped working. I do not know why. I charged it Sunday it was working fine yesterday and it was working last night. I got up this morning and the device was fine. Then this afternoon, a few hours ago in fact, the screen is blank and black. I have it on the charger, there is no indication that it is in fact charging. I pressed the part of the screen for three seconds that should turn the watch on. And there is simply nothing happening. Suggestions?

— 1 year ago by Mac Beaudry

I cant log into runmifit. Says no acount but won't send code

— 1 year ago by Wende Powell

1) Can I change the time from Military time to standard time? 2) How do I set-up/view Sleep Monitoring? 3) Can I take off the "mountaineering" view?

— 1 year ago by Geri

Trying to set up my watch but I never get a code have tried a dozen times

— 1 year ago by Janice Schiller

The code sent to me when registering expired and I'm not able to complete registration

— 1 year ago by Henry Penrod

Can not get connected. Verification code not working.

— 1 year ago by Dawn

The app will not send a code to my email address. #2 the smart watch will not sync to the app. I've Uninstalled it 3 times

— 2 years ago by Debra Shanahan

Blood pressure reading is extremely different that doc. Office. 119/75 with runmefit right now 157/92 at doctor office right now.

— 2 years ago by Paul Enser

I purchased my runmifit in July 2022 and today the watch band broke off on the metal clasp side leaving the end in the watch itself. Is there a warranty on this or can I remove the broken part and put a new band on it?

— 2 years ago by susan ribbeck

i purchased the fitness tracker i just recieved it it worked for one day now it wont turn on never got a charger with it how can this be handle exchange it or refund thankyou for your time number on box gjs220303227bk

— 2 years ago by Lawrence Weinberg

Watch will not charge.

— 2 years ago by Jennifer

App won't send me notification to register.

— 2 years ago by Avelino Gutierrez

Can not connect watch and phone

— 2 years ago by Gloria Price

Watch purchased from Amazon 5/ 2022. Watch face went black 11/2022

— 2 years ago by Justin Blake

Trying to register with app. Hit get code but never receive an email.

— 2 years ago by charlene roberts

Can’t seem to find device

— 2 years ago by Dennis Klaprod

What is phone number to contact u?

— 2 years ago by Randy L Wells

it states that health will run every 15 minutes yet why is there no history on my android phone?

— 2 years ago by Greta

My Fitbit cannot answer calls

— 2 years ago by Lawrence Halloran

Trying to register a Fitnus device. The access code sent to my phone does not work.

— 2 years ago by David Kozin

Can not reset the time on the watch

— 2 years ago by Carlena Haney

I bought my Fitnus tracker several months ago and connected it to the app without any problems. Yesterday morning it was suddenly disconnected. Cannot get it to reconnect. HELP!

— 2 years ago by Carlena Haney

I bought my Fitnus tracker several months ago and connected it to the app without any problems. Yesterday morning it was suddenly disconnected. Cannot get it to reconnect. HELP!

— 2 years ago by Jack Sanchez

Can not connect to your server, no verification Code, your instruction say use my email to receive code, then next sentence says Account & PW are not interoperable with email account (don't understand)

— 2 years ago by Jeannine Limpahan

Strap is broken. Need replacement in black

— 2 years ago by Laura J Patrone

I cannot get the device to add.

— 2 years ago by Gloria Price

Watch face blacked out. Was purchased via Amazon this year.

— 2 years ago by Muldeo Pritipaul

I turned on notifications in the phone app but I am not receiving notifications on the fitness tracker/watch

— 2 years ago by Rigo Parada

Not able to charge my wrist clock, try different chargers but it just quit on me please help

— 2 years ago by Rigo Parada

Not able to charge my phone what can I do

— 2 years ago by Tina Schmidt

I keep getting an error message saying server error when I'm trying to set the unit settings I've tried turning phone and device off and back on uninstalled and reinstalled the app resetting everything nothing is fixing the problem please contact me with what needs to be done either email or text or call 636-354-8179 please and thank you so much

— 2 years ago by C L Schaffner

Watch band broke when trying to charge up. Please send replacement asap to me at 2620 Wendover rd, Parkville, MD 21234” and advise me at email address or 443-928-3389 thank you

— 2 years ago by C L Schaffner

Watch band broke when trying to charge up. Please send replacement asap to me at 2620 Wendover rd, Parkville, MD 21234” and advise me at email address or 443-928-3389 thank you

— 2 years ago by Fran

Cannot connect cannot charge

— 2 years ago by Del Kelly

How do I return my watch, the readings are. not accurate and now it won't reconnect to my phone, had it about a week and am not happy with it.

— 2 years ago by GEORGE KOSTE

I need a new band for my watch. Where can I get one?

— 2 years ago by Donna Bouchard

Hi, this is really not a complaint but a question. I would like to know if I can download a blood glucose app ? Have like the heart rate and blood pressure and blood oxygen. Donna

— 2 years ago by Tina Schmidt

My app won't connect to my watch and I've turned off the watch reset the watch uninstalled the app reinstalled the app turned off my phone and back on also repaired the watch pairing it several times turned on and off the Bluetooth I'm not sure what else to do when I go to the app it starts to come up and then it gets out of the app please help me figure out what's going on thank you

— 2 years ago by Laurence Lyons

Unable to update my Fitness Tracker HR on my iphon

— 2 years ago by Donna Bouchard

I would like to know if I can download blood glucose app onto my runmifit tracker

— 2 years ago by Lisa Feldman

I am very frustrated with getting my watch to work and I have written before. I forgot my password and can’t get anywhere so I took on a new password just to get through to you. I hope you will contact me ASAP. I have been trying to get this watch working for two weeks now! Thanks.

— 2 years ago by Walt Vanderpool

Just recharged my watch for the first time and now it will not come back on

— 2 years ago by Lisa Feldman

I have not been able to connect on app and stay on it, I have forgotten my password and cannot get in and when I have, I can’t get the step screen to work. I just need a lot of help in working this device and getting it started. It has been very frustrating and I have tried, multiple times.

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