Published by Starmax on Aug 29, 2023

Report an issue with Runmifit.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Runmifit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Starmax to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Runmifit image 1 contact Runmifit image 2

About Runmifit

1. The mobile phone monitors incoming calls and pushes the call notification to the smart watch to let you know who is calling. 4.

2. The mobile phone reads the SMS and pushes the SMS notification to the smart watch.

3. The core functions of the application are: SMS content, call forwarding. 3.

4. You can read the text and details of the SMS on the wearable device. 5.

5. Display the steps, heart rate, sleep, exercise history tracked by the smart watch.

Runmifit Customer Insights

1. I've never gone into this thinking it's going to be 100% accurate but would give me a very good representation of the correct numbers but when you've been tracking you heart rate and BP for months to get a better grasp of some problems and all the data dissappear with an update its pretty upsetting.The app continually will not sync with my fitness tracker.

2. Messages and calls never show and have never shown, takes a while to connect, sleep tracking doesn't always work and isn't very accurate.

3. I've tried just about everything to get it to work properly but am having no luck.It seems ok at first, but any update and you lose all data.

4. After about a week of using the watch, I can no longer get the app to sync 100% , it stops anywhere from 52% - 76% and then closes and reopens the app several times until I closes it completely.

5. This app definitely needs some fixes!It's really a 3.5 but that's not an option.. my 1 and only complaint really is every time there is an update to the app I loose all the previous days I've tracked.

6. Whenever I play an audio message in WhatsApp, the Runmifit app splash screen takes over the whole screen, vanishes after a second, then repeats until the audio message is complete.

7. very disappointed that I wasted my money on this product! Also I have an Android which is not an option to link your phone and the instructions given are too vague and unhelpful.

8. It does not connect to Google fit and will not share data.

9. Why is it doing that? How are these two activities related?Device keeps disconnecting from the app on my phone, but it shows on the band that it is connected to a device.

10. I can only track my steps, sleep patterns don't get recorded when it doesn't connect.

11. Every time the app updates it won't sync and even when there isn't an update at times it won't sync.

Steps to Troubleshoot & Fix Runmifit Issues

1. Fix Runmifit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Runmifit: Restarting the app will resolve most errors.
  2. Update the Runmifit App. Here is how:
    1. On Android goto PlayStore » Search for "Runmifit" » Open Runmifit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Runmifit » click "UPDATE".
  3. Clear Runmifit app cache: Clearing cached data will force your app to retrieve the latest data directly from Runmifit servers.
    1. On Android, goto Settings » Apps » Select "Runmifit" » click Storage » click "Clear Cache".
  4. Check Runmifit app permissions. If any of these permissions required to use your device's features are disenabled, Runmifit might not work.
  5. Uninstall and reinstall Runmifit. If nothing else has worked, completely uninstall Runmifit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Runmifit not working


2. Fix Runmifit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Runmifit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Runmifit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Runmifit may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • all of a sudden the app is not getting info from the watch, it is paired and blue tooth is on

    — by greg reinke 1 month ago

  • I just downloaded the app and it doesn’t read the Bluetooth as on. I have turned the Bluetooth off and back on, and cycled the phone power. Also the watch was last on a phone that has a fried mother board. So i need to reset the watch as well to factory original please help thanks

    — by kyle walker 1 month ago

  • I have sent emails with no response. I would like to return the renmfit, and would like information how to do that.

    — by Dorothy collinsl 1 month ago

  • I have sent emails with no response. I would like to return the renmfit, and would like information how to do that.

    — by Dorothy collinsl 1 month ago

  • Purchased 7 days ago .. worked great .. than stopped .. it still had 3/4 charge. It's the watch nothing to do with app .. ID 115PHR

    — by Diane Vojta 1 month ago

  • Hi there,
    I love your watch. When I bought it about 2 years ago, I paid extra in case the strap broke. Well unfortunately, the piece that holds down the strap broke and I need a replacement piece for my watch. My model is F1-BB38, Black. I would greatly appreciate receive a replacement strap piece so that I can continue to wear it. My address is 2327 Spaulding Avenue, Berkeley, CA 94703. Maybe you could me a couple of replacements so that I don't run into this problem again. Please let me know if I can provide any additional information.

    — by Judy Greenspan 1 month ago

  • My Runmefit will not charge. I have cleaned the contacts, restarted phone, etc. It does not charge and will not turn on now. (Likely no battery) On phone app it did say 3% charge yesterday, that was after I charged it all night. Now it will not even pair or connect as fully out of charge? Thank you for your time and help. Tom

    — by Tom Young 2 months ago

  • I purchased a tamispit Smart Watch, Fitness Tracker from Amazon I have a apple IPHONE 15 Pro Max with os 17.1.2 My blue tooth is functional I installed the app. but the app fails to see the watch and the bluetooth on my phone does not see the watch

    I used the CHATGPT as requested and followed all the steps . Still no success

    — by Keith Dallmer 3 months ago

  • The app says it cannot connect to watch, i finally did but it showed it was dead aand disconnected. My watch shows full battery

    — by amber 3 months ago

  • Hi, I purchased two of your watches from Amazon from the same representative but they're different in their apps. My wife's has a sugar mode but mine does not. Can tell me why.

    — by Spiros Venieris 3 months ago

  • It is not complaint but ask for help.
    Advertisement for the watch stated that watch has capability to measure blood pressures. Could you guide me how to activate such watch capability?
    Thanks in advance

    — by Igor Tavrovsky 3 months ago

  • The website will not accept my credit card so that I can register. My phone is 603-409-2100

    — by Diane York 3 months ago

  • Where do purchase a charging cable or what are the dementions for the pins

    — by William Cruz Sr 3 months ago

  • How can I determine my sleep on my watch and how can I obtain additional USB port chords

    — by Don Pogue 3 months ago

  • Can I take a picture of the BP or Pulse graphs shown on my Android Samsung a42 smart phone. I have a F1 wrist watch linked to my account.

    — by Richard D Henkel 5 months ago

  • My Runmifit will not charge. Working fine for 60 days and will not charge. Screen black

    — by Brian Morris 6 months ago

  • I created an account using the # sign, a special character I use on many passwords. But when it asks me to sign it does not recognize the pound sign.

    — by Robert Rockel 6 months ago

  • I am trying to activate my account in the runmifit app. It asks for email and password, but doesn't allow any characters in password and does send me the verification code to activate the app.

    — by Alicia Frank 8 months ago

  • My room fit is not working anymore. It won’t connect to the phone

    — by Sammy 8 months ago

  • I can not reset my watch...can you help me please...I have tried the factory reset several times and the AI service said to do a manual reset with a pin near the charging port, but there is no place to reset it?

    — by Sue Johnson 9 months ago

  • My smart watch keeping ringing the last person who called me and it won't shut off.

    — by Kimberly Lewis 9 months ago

  • How do I change my Runmefit phone

    — by Elaine Warden 10 months ago

  • I have one of your F58 units. The blood sugar measurement is off and I can't figure out whether it is a defect in the product or it just needs adjusting to center around the real numbers. Can you advise?

    — by Don Hartwick 10 months ago

  • Cannot change date or time on the runmifit tracker

    — by Jim 10 months ago

  • when I log in you are supposed to send me a verification code to my email and I never receive any code. Therefore I cannot pair my phone and watch

    — by Jack Bell 10 months ago

  • How do I file a claim for my watch. The wristband is broken. I have owned this watch for less than 90 days. Peace

    — by Delrico Gibson 10 months ago

  • I am getting a message that says device disconnected. Please send me instructions how to connect the device. 🙏

    — by William chapman 10 months ago

  • I have 2 watches, bought in February neither one will charge.

    — by donald kyle 10 months ago

  • We have just purchased two watched Gts2 Foc1 and cannot get either working
    call me 705-888-2691

    — by Bob Riches 10 months ago

  • We have just purchased two watched Gts2 Foc1 and cannot get either working

    — by Bob Riches 10 months ago

  • My watch has disconnected and I am not able to charge it

    — by William chapman 10 months ago

  • How do you adjust the walking stride on my new fitness tracker HR Runmefit

    — by Nancy 10 months ago

  • My watch won't turn on and I don't see a power button. I did see it was fully charged.

    — by Cynthia Nitzken 11 months ago

  • Do you have a telephone number to call and speak with you ?
    Does this watch require an apple cell phone.
    If so, how stupid.
    Please let me know.
    If so I guess I will have to return it.
    Should have mentioned that before I bought it.

    — by Stan Thielker 11 months ago

  • Account deletion request

    — by Jacquelyn A 11 months ago

  • I have had my RunMifit for several months. However, both parts of my strap have cracked, and I require a replacement.

    Would you please advise where I can purchase a replacement strap and the cost.

    I'm UK based.

    Regards

    Kelvin Lewis

    — by Kelvin Lewis 11 months ago

  • My watch stopped giving me my steps and my calories and I don’t know why can you please help me

    — by JERYL BOYCE 11 months ago

  • My watch stopped giving me my steps and my calories and I don’t know why can you please help me

    — by JERYL BOYCE 11 months ago

  • Watch just Stopped working ???
    Can’t get screen on it had a full charge it won’t turn on
    It was working fine it vibrated and shut itself off
    Doesn’t show green light at all
    What’s up with this????

    — by Vicki Payne 11 months ago

  • I cannot log in I'm not receiving a verification code through my email

    — by Sandra Bungard 11 months ago

  • I'm not receiving a verification

    — by Sandra Bungard 11 months ago

  • my app no longer shows any past readings, only shows current readings on that are on the watch, past readings are gone, Id like this back as it keeps me in track with my health, how to fix??

    — by Jeanette Locher 1 year ago

  • My watch doesn't change time zones while traveling?

    — by Wayne Roadifer 1 year ago

  • How can I buy replacement wrist bands and from what company? Please advise.
    By the way, I really like this fitness tracker!!! So glad I bought it

    — by Sophia Gerlach 1 year ago

  • The time is incorrect on my run merit, how do I change it?

    — by Paul Olson 1 year ago

  • Hi I have an Android Phone and I purchased the runmewELL WHfit Bracelet I would like it to help me find my phone but it will only ring the phone if the phone is open. When I set the phone down it goes into sleep mode and when it is in sleep mode it doesn't ring the phone ? How can I fix this? Thank you

    — by Paul Richard McAdams 1 year ago

  • I have tried to sign up through the app. It says that I will recieve a verification code but that code is not coming to my email.

    — by Karen Markovic 1 year ago

  • To whom it may concern,

    I have been looking at the Fitnus watch & understand it interfaces with the runmifit app. Considering buying. Need to know what the maximum bpm alert heart rate is -- in other words what is the maximum beats per minute you can program it to give you an alert or an alarm when you exceed that amount?

    I currently have a Samsung Galaxy Watch5 Pro. As far as I can tell, it does not interface with the runmifit app?

    — by Daniel 1 year ago

  • I need another charger for my F1-4B14 runmefit watch, the magnetic one. Is there some retail store I can get it from?

    — by Dale Knutson 1 year ago

  • Watch does not keep proper time. How do I adjust the time?

    — by Eleanor Thornton 1 year ago

  • How can I pick my call in my watch ?
    there is only comming red button to cut the call ?

    — by Amaan 1 year ago

  • Want to return items. Need address. Would like a phone number please.

    — by Joan Dulin 1 year ago

  • My watch has stopped working. I do not know why. I charged it Sunday it was working fine yesterday and it was working last night. I got up this morning and the device was fine. Then this afternoon, a few hours ago in fact, the screen is blank and black. I have it on the charger, there is no indication that it is in fact charging. I pressed the part of the screen for three seconds that should turn the watch on. And there is simply nothing happening. Suggestions?

    — by Paul Kastuk 1 year ago

  • I cant log into runmifit. Says no acount but won't send code

    — by Mac Beaudry 1 year ago

  • 1) Can I change the time from Military time to standard time?
    2) How do I set-up/view Sleep Monitoring?
    3) Can I take off the "mountaineering" view?

    — by Wende Powell 1 year ago

  • Trying to set up my watch but I never get a code have tried a dozen times

    — by Geri 1 year ago

  • The code sent to me when registering expired and I'm not able to complete registration

    — by Janice Schiller 1 year ago

  • Can not get connected. Verification code not working.

    — by Henry Penrod 1 year ago

  • The app will not send a code to my email address. #2 the smart watch will not sync to the app. I've Uninstalled it 3 times

    — by Dawn 1 year ago

  • Blood pressure reading is extremely different that doc. Office.
    119/75 with runmefit right now
    157/92 at doctor office right now.

    — by Debra Shanahan 1 year ago

  • I purchased my runmifit in July 2022 and today the watch band broke off on the metal clasp side leaving the end in the watch itself. Is there a warranty on this or can I remove the broken part and put a new band on it?

    — by Paul Enser 1 year ago

  • i purchased the fitness tracker i just recieved it it worked for one day now it wont turn on never got a charger with it how can this be handle exchange it or refund thankyou for your time number on box gjs220303227bk

    — by susan ribbeck 1 year ago

  • Watch will not charge.

    — by Lawrence Weinberg 1 year ago

  • App won't send me notification to register.

    — by Jennifer 1 year ago

  • Can not connect watch and phone

    — by Avelino Gutierrez 1 year ago

  • Watch purchased from Amazon 5/ 2022. Watch face went black 11/2022

    — by Gloria Price 1 year ago

  • Trying to register with app.
    Hit get code but never receive an email.

    — by Justin Blake 1 year ago

  • Can’t seem to find device

    — by charlene roberts 1 year ago

  • What is phone number to contact u?

    — by Dennis Klaprod 1 year ago

  • it states that health will run every 15 minutes yet why is there no history on my android phone?

    — by Randy L Wells 1 year ago

  • My Fitbit cannot answer calls

    — by Greta 1 year ago

  • Trying to register a Fitnus device. The access code sent to my phone does not work.

    — by Lawrence Halloran 1 year ago

  • Can not reset the time on the watch

    — by David Kozin 1 year ago

  • I bought my Fitnus tracker several months ago and connected it to the app without any problems. Yesterday morning it was suddenly disconnected. Cannot get it to reconnect. HELP!

    — by Carlena Haney 1 year ago

  • I bought my Fitnus tracker several months ago and connected it to the app without any problems. Yesterday morning it was suddenly disconnected. Cannot get it to reconnect. HELP!

    — by Carlena Haney 1 year ago

  • Can not connect to your server, no verification Code, your instruction say use my email to receive code, then next sentence says Account & PW are not interoperable with email account (don't understand)

    — by Jack Sanchez 1 year ago

  • Strap is broken. Need replacement in black

    — by Jeannine Limpahan 1 year ago

  • I cannot get the device to add.

    — by Laura J Patrone 1 year ago

  • Watch face blacked out. Was purchased via Amazon this year.

    — by Gloria Price 1 year ago

  • I turned on notifications in the phone app but I am not receiving notifications on the fitness tracker/watch

    — by Muldeo Pritipaul 1 year ago

  • Not able to charge my wrist clock, try different chargers but it just quit on me please help

    — by Rigo Parada 1 year ago

  • Not able to charge my phone what can I do

    — by Rigo Parada 1 year ago

  • I keep getting an error message saying server error when I'm trying to set the unit settings I've tried turning phone and device off and back on uninstalled and reinstalled the app resetting everything nothing is fixing the problem please contact me with what needs to be done either email or text or call 636-354-8179 please and thank you so much

    — by Tina Schmidt 1 year ago

  • Watch band broke when trying to charge up. Please send replacement asap to me at 2620 Wendover rd, Parkville, MD 21234” and advise me at email address or 443-928-3389 thank you

    — by C L Schaffner 1 year ago

  • Watch band broke when trying to charge up. Please send replacement asap to me at 2620 Wendover rd, Parkville, MD 21234” and advise me at email address or 443-928-3389 thank you

    — by C L Schaffner 1 year ago

  • Cannot connect cannot charge

    — by Fran 1 year ago

  • How do I return my watch, the readings are. not accurate and now it won't reconnect to my phone, had it about a week and am not happy with it.

    — by Del Kelly 1 year ago

  • I need a new band for my watch. Where can I get one?

    — by GEORGE KOSTE 1 year ago

  • Hi, this is really not a complaint but a question. I would like to know if I can download a blood glucose app ? Have like the heart rate and blood pressure and blood oxygen.

    Donna

    — by Donna Bouchard 1 year ago

  • My app won't connect to my watch and I've turned off the watch reset the watch uninstalled the app reinstalled the app turned off my phone and back on also repaired the watch pairing it several times turned on and off the Bluetooth I'm not sure what else to do when I go to the app it starts to come up and then it gets out of the app please help me figure out what's going on thank you

    — by Tina Schmidt 1 year ago

  • Unable to update my Fitness Tracker HR on my iphon

    — by Laurence Lyons 1 year ago

  • I would like to know if I can download blood glucose app onto my runmifit tracker

    — by Donna Bouchard 1 year ago

  • I am very frustrated with getting my watch to work and I have written before. I forgot my password and can’t get anywhere so I took on a new password just to get through to you. I hope you will contact me ASAP. I have been trying to get this watch working for two weeks now! Thanks.

    — by Lisa Feldman 1 year ago

  • Just recharged my watch for the first time and now it will not come back on

    — by Walt Vanderpool 1 year ago

  • I have not been able to connect on app and stay on it, I have forgotten my password and cannot get in and when I have, I can’t get the step screen to work. I just need a lot of help in working this device and getting it started. It has been very frustrating and I have tried, multiple times.

    — by Lisa Feldman 1 year ago

  • I just received my Runmifit today, set it up with my iphone and it stopped working. When I try to get a screen, it just stays black. Help

    — by Catherine Clement 1 year ago

  • I cannot get the app to recognize my device anymore, so I cannot set me time or keep track of my walking progress.

    — by Sharon Bosley 1 year ago

  • How do I brighten the display its a tad dull

    — by John king 1 year ago

  • My runmifit not charging

    — by Mr darren motion 1 year ago

  • cannot open Runmifit

    — by Robert C Serafin 1 year ago

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