Published by Starmax on Nov 29, 2022

Report an issue with Runmifit.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Runmifit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Starmax to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Runmifit image 1 contact Runmifit image 2

About Runmifit

1. The mobile phone monitors incoming calls and pushes the call notification to the smart watch to let you know who is calling. 4.

2. The mobile phone reads the SMS and pushes the SMS notification to the smart watch.

3. The core functions of the application are: SMS content, call forwarding. 3.

4. You can read the text and details of the SMS on the wearable device. 5.

5. Display the steps, heart rate, sleep, exercise history tracked by the smart watch.

Runmifit Customer Insights

1. I've never gone into this thinking it's going to be 100% accurate but would give me a very good representation of the correct numbers but when you've been tracking you heart rate and BP for months to get a better grasp of some problems and all the data dissappear with an update its pretty upsetting.The app continually will not sync with my fitness tracker.

2. Messages and calls never show and have never shown, takes a while to connect, sleep tracking doesn't always work and isn't very accurate.

3. I've tried just about everything to get it to work properly but am having no luck.It seems ok at first, but any update and you lose all data.

4. After about a week of using the watch, I can no longer get the app to sync 100% , it stops anywhere from 52% - 76% and then closes and reopens the app several times until I closes it completely.

5. This app definitely needs some fixes!It's really a 3.5 but that's not an option.. my 1 and only complaint really is every time there is an update to the app I loose all the previous days I've tracked.

6. Whenever I play an audio message in WhatsApp, the Runmifit app splash screen takes over the whole screen, vanishes after a second, then repeats until the audio message is complete.

7. very disappointed that I wasted my money on this product! Also I have an Android which is not an option to link your phone and the instructions given are too vague and unhelpful.

8. It does not connect to Google fit and will not share data.

9. Why is it doing that? How are these two activities related?Device keeps disconnecting from the app on my phone, but it shows on the band that it is connected to a device.

10. I can only track my steps, sleep patterns don't get recorded when it doesn't connect.

11. Every time the app updates it won't sync and even when there isn't an update at times it won't sync.

Steps to Troubleshoot & Fix Runmifit Issues

1. Fix Runmifit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Runmifit: Restarting the app will resolve most errors.
  2. Update the Runmifit App. Here is how:
    1. On Android goto PlayStore » Search for "Runmifit" » Open Runmifit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Runmifit » click "UPDATE".
  3. Clear Runmifit app cache: Clearing cached data will force your app to retrieve the latest data directly from Runmifit servers.
    1. On Android, goto Settings » Apps » Select "Runmifit" » click Storage » click "Clear Cache".
  4. Check Runmifit app permissions. If any of these permissions required to use your device's features are disenabled, Runmifit might not work.
  5. Uninstall and reinstall Runmifit. If nothing else has worked, completely uninstall Runmifit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Runmifit not working

2. Fix Runmifit Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Runmifit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Runmifit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Runmifit may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am trying to activate my account in the runmifit app. It asks for email and password, but doesn't allow any characters in password and does send me the verification code to activate the app.

    — by Alicia Frank 1 month ago

  • My room fit is not working anymore. It won’t connect to the phone

    — by Sammy 2 months ago

  • I can not reset my watch...can you help me please...I have tried the factory reset several times and the AI service said to do a manual reset with a pin near the charging port, but there is no place to reset it?

    — by Sue Johnson 2 months ago

  • My smart watch keeping ringing the last person who called me and it won't shut off.

    — by Kimberly Lewis 2 months ago

  • How do I change my Runmefit phone

    — by Elaine Warden 3 months ago

  • I have one of your F58 units. The blood sugar measurement is off and I can't figure out whether it is a defect in the product or it just needs adjusting to center around the real numbers. Can you advise?

    — by Don Hartwick 3 months ago

  • Cannot change date or time on the runmifit tracker

    — by Jim 3 months ago

  • when I log in you are supposed to send me a verification code to my email and I never receive any code. Therefore I cannot pair my phone and watch

    — by Jack Bell 3 months ago

  • How do I file a claim for my watch. The wristband is broken. I have owned this watch for less than 90 days. Peace

    — by Delrico Gibson 3 months ago

  • I am getting a message that says device disconnected. Please send me instructions how to connect the device. 🙏

    — by William chapman 3 months ago

  • I have 2 watches, bought in February neither one will charge.

    — by donald kyle 4 months ago

  • We have just purchased two watched Gts2 Foc1 and cannot get either working
    call me 705-888-2691

    — by Bob Riches 4 months ago

  • We have just purchased two watched Gts2 Foc1 and cannot get either working

    — by Bob Riches 4 months ago

  • My watch has disconnected and I am not able to charge it

    — by William chapman 4 months ago

  • How do you adjust the walking stride on my new fitness tracker HR Runmefit

    — by Nancy 4 months ago

  • My watch won't turn on and I don't see a power button. I did see it was fully charged.

    — by Cynthia Nitzken 4 months ago

  • Do you have a telephone number to call and speak with you ?
    Does this watch require an apple cell phone.
    If so, how stupid.
    Please let me know.
    If so I guess I will have to return it.
    Should have mentioned that before I bought it.

    — by Stan Thielker 4 months ago

  • Account deletion request

    — by Jacquelyn A 4 months ago

  • I have had my RunMifit for several months. However, both parts of my strap have cracked, and I require a replacement.

    Would you please advise where I can purchase a replacement strap and the cost.

    I'm UK based.


    Kelvin Lewis

    — by Kelvin Lewis 4 months ago

  • My watch stopped giving me my steps and my calories and I don’t know why can you please help me

    — by JERYL BOYCE 4 months ago

  • My watch stopped giving me my steps and my calories and I don’t know why can you please help me

    — by JERYL BOYCE 4 months ago

  • Watch just Stopped working ???
    Can’t get screen on it had a full charge it won’t turn on
    It was working fine it vibrated and shut itself off
    Doesn’t show green light at all
    What’s up with this????

    — by Vicki Payne 5 months ago

  • I cannot log in I'm not receiving a verification code through my email

    — by Sandra Bungard 5 months ago

  • I'm not receiving a verification

    — by Sandra Bungard 5 months ago

  • my app no longer shows any past readings, only shows current readings on that are on the watch, past readings are gone, Id like this back as it keeps me in track with my health, how to fix??

    — by Jeanette Locher 5 months ago

  • My watch doesn't change time zones while traveling?

    — by Wayne Roadifer 6 months ago

  • How can I buy replacement wrist bands and from what company? Please advise.
    By the way, I really like this fitness tracker!!! So glad I bought it

    — by Sophia Gerlach 6 months ago

  • The time is incorrect on my run merit, how do I change it?

    — by Paul Olson 6 months ago

  • Hi I have an Android Phone and I purchased the runmewELL WHfit Bracelet I would like it to help me find my phone but it will only ring the phone if the phone is open. When I set the phone down it goes into sleep mode and when it is in sleep mode it doesn't ring the phone ? How can I fix this? Thank you

    — by Paul Richard McAdams 6 months ago

  • I have tried to sign up through the app. It says that I will recieve a verification code but that code is not coming to my email.

    — by Karen Markovic 6 months ago

  • To whom it may concern,

    I have been looking at the Fitnus watch & understand it interfaces with the runmifit app. Considering buying. Need to know what the maximum bpm alert heart rate is -- in other words what is the maximum beats per minute you can program it to give you an alert or an alarm when you exceed that amount?

    I currently have a Samsung Galaxy Watch5 Pro. As far as I can tell, it does not interface with the runmifit app?

    — by Daniel 6 months ago

  • I need another charger for my F1-4B14 runmefit watch, the magnetic one. Is there some retail store I can get it from?

    — by Dale Knutson 7 months ago

  • Watch does not keep proper time. How do I adjust the time?

    — by Eleanor Thornton 7 months ago

  • How can I pick my call in my watch ?
    there is only comming red button to cut the call ?

    — by Amaan 7 months ago

  • Want to return items. Need address. Would like a phone number please.

    — by Joan Dulin 7 months ago

  • My watch has stopped working. I do not know why. I charged it Sunday it was working fine yesterday and it was working last night. I got up this morning and the device was fine. Then this afternoon, a few hours ago in fact, the screen is blank and black. I have it on the charger, there is no indication that it is in fact charging. I pressed the part of the screen for three seconds that should turn the watch on. And there is simply nothing happening. Suggestions?

    — by Paul Kastuk 7 months ago

  • I cant log into runmifit. Says no acount but won't send code

    — by Mac Beaudry 7 months ago

  • 1) Can I change the time from Military time to standard time?
    2) How do I set-up/view Sleep Monitoring?
    3) Can I take off the "mountaineering" view?

    — by Wende Powell 7 months ago

  • Trying to set up my watch but I never get a code have tried a dozen times

    — by Geri 8 months ago

  • The code sent to me when registering expired and I'm not able to complete registration

    — by Janice Schiller 8 months ago

  • Can not get connected. Verification code not working.

    — by Henry Penrod 8 months ago

  • The app will not send a code to my email address. #2 the smart watch will not sync to the app. I've Uninstalled it 3 times

    — by Dawn 8 months ago

  • Blood pressure reading is extremely different that doc. Office.
    119/75 with runmefit right now
    157/92 at doctor office right now.

    — by Debra Shanahan 8 months ago

  • I purchased my runmifit in July 2022 and today the watch band broke off on the metal clasp side leaving the end in the watch itself. Is there a warranty on this or can I remove the broken part and put a new band on it?

    — by Paul Enser 8 months ago

  • i purchased the fitness tracker i just recieved it it worked for one day now it wont turn on never got a charger with it how can this be handle exchange it or refund thankyou for your time number on box gjs220303227bk

    — by susan ribbeck 8 months ago

  • Watch will not charge.

    — by Lawrence Weinberg 8 months ago

  • App won't send me notification to register.

    — by Jennifer 8 months ago

  • Can not connect watch and phone

    — by Avelino Gutierrez 8 months ago

  • Watch purchased from Amazon 5/ 2022. Watch face went black 11/2022

    — by Gloria Price 8 months ago

  • Trying to register with app.
    Hit get code but never receive an email.

    — by Justin Blake 8 months ago

  • Can’t seem to find device

    — by charlene roberts 8 months ago

  • What is phone number to contact u?

    — by Dennis Klaprod 9 months ago

  • it states that health will run every 15 minutes yet why is there no history on my android phone?

    — by Randy L Wells 9 months ago

  • My Fitbit cannot answer calls

    — by Greta 9 months ago

  • Trying to register a Fitnus device. The access code sent to my phone does not work.

    — by Lawrence Halloran 9 months ago

  • Can not reset the time on the watch

    — by David Kozin 9 months ago

  • I bought my Fitnus tracker several months ago and connected it to the app without any problems. Yesterday morning it was suddenly disconnected. Cannot get it to reconnect. HELP!

    — by Carlena Haney 9 months ago

  • I bought my Fitnus tracker several months ago and connected it to the app without any problems. Yesterday morning it was suddenly disconnected. Cannot get it to reconnect. HELP!

    — by Carlena Haney 9 months ago

  • Can not connect to your server, no verification Code, your instruction say use my email to receive code, then next sentence says Account & PW are not interoperable with email account (don't understand)

    — by Jack Sanchez 9 months ago

  • Strap is broken. Need replacement in black

    — by Jeannine Limpahan 9 months ago

  • I cannot get the device to add.

    — by Laura J Patrone 9 months ago

  • Watch face blacked out. Was purchased via Amazon this year.

    — by Gloria Price 9 months ago

  • I turned on notifications in the phone app but I am not receiving notifications on the fitness tracker/watch

    — by Muldeo Pritipaul 9 months ago

  • Not able to charge my wrist clock, try different chargers but it just quit on me please help

    — by Rigo Parada 10 months ago

  • Not able to charge my phone what can I do

    — by Rigo Parada 10 months ago

  • I keep getting an error message saying server error when I'm trying to set the unit settings I've tried turning phone and device off and back on uninstalled and reinstalled the app resetting everything nothing is fixing the problem please contact me with what needs to be done either email or text or call 636-354-8179 please and thank you so much

    — by Tina Schmidt 10 months ago

  • Watch band broke when trying to charge up. Please send replacement asap to me at 2620 Wendover rd, Parkville, MD 21234” and advise me at email address or 443-928-3389 thank you

    — by C L Schaffner 10 months ago

  • Watch band broke when trying to charge up. Please send replacement asap to me at 2620 Wendover rd, Parkville, MD 21234” and advise me at email address or 443-928-3389 thank you

    — by C L Schaffner 10 months ago

  • Cannot connect cannot charge

    — by Fran 10 months ago

  • How do I return my watch, the readings are. not accurate and now it won't reconnect to my phone, had it about a week and am not happy with it.

    — by Del Kelly 10 months ago

  • I need a new band for my watch. Where can I get one?

    — by GEORGE KOSTE 10 months ago

  • Hi, this is really not a complaint but a question. I would like to know if I can download a blood glucose app ? Have like the heart rate and blood pressure and blood oxygen.


    — by Donna Bouchard 10 months ago

  • My app won't connect to my watch and I've turned off the watch reset the watch uninstalled the app reinstalled the app turned off my phone and back on also repaired the watch pairing it several times turned on and off the Bluetooth I'm not sure what else to do when I go to the app it starts to come up and then it gets out of the app please help me figure out what's going on thank you

    — by Tina Schmidt 10 months ago

  • Unable to update my Fitness Tracker HR on my iphon

    — by Laurence Lyons 10 months ago

  • I would like to know if I can download blood glucose app onto my runmifit tracker

    — by Donna Bouchard 10 months ago

  • I am very frustrated with getting my watch to work and I have written before. I forgot my password and can’t get anywhere so I took on a new password just to get through to you. I hope you will contact me ASAP. I have been trying to get this watch working for two weeks now! Thanks.

    — by Lisa Feldman 10 months ago

  • Just recharged my watch for the first time and now it will not come back on

    — by Walt Vanderpool 10 months ago

  • I have not been able to connect on app and stay on it, I have forgotten my password and cannot get in and when I have, I can’t get the step screen to work. I just need a lot of help in working this device and getting it started. It has been very frustrating and I have tried, multiple times.

    — by Lisa Feldman 10 months ago

  • I just received my Runmifit today, set it up with my iphone and it stopped working. When I try to get a screen, it just stays black. Help

    — by Catherine Clement 11 months ago

  • I cannot get the app to recognize my device anymore, so I cannot set me time or keep track of my walking progress.

    — by Sharon Bosley 11 months ago

  • How do I brighten the display its a tad dull

    — by John king 11 months ago

  • My runmifit not charging

    — by Mr darren motion 11 months ago

  • cannot open Runmifit

    — by Robert C Serafin 11 months ago

  • Runmifit on my phone no longer recognizes my watch. I can't get it to add my bracelet. What can I do?

    — by April Doherty 11 months ago

  • I can't add my device to my runmifit app on my phone. It gives me a device to add but the circle turns and nothing happens. It used to be connected, but it became disconnected and I can't reconnect it.

    — by April Doherty 11 months ago

  • I am confused by app. It seems as if I should login to my email account initially, but it doesn't allow special characters in password. If I just use the password I created for the app, it says reacquire for 59 seconds, then just dies. What do I do?

    — by Lindsay L Robertson 11 months ago

  • Can’t get phone and message notifications on watch

    — by Fred J Grimaldi 11 months ago

  • My watch does not show temperature. How do I fix this?

    — by John Finch 11 months ago

  • I can not get my tracker to connect to my phone. I have done everything on the trouble shooting section but still not connecting. The time is all out of sequence.
    I have restarted the watch, app & Bluetooth. My phone is picking up the tracker but the app will not accept it. Please can you help?

    — by Christine Graham 11 months ago

  • I can’t get my watch to charge. It has only two bars showing and just stays at that number.

    — by Lorraine Steffen 11 months ago

  • I stink at tech stuff. If someone could call me for help 214-862-8860

    — by William DiMaria 1 year ago

  • The oxygen, blood pressure, and heart rate start testing then screen goes blank and no reading happens. Ironically, in the few months that I've had it, just twice it actually did randomly capture my blood pressure in the middle of the night but only 2 times. Everything else works even temperature.

    — by Sara 1 year ago

  • I seem to have lost the strap that covers to battery charge side of my Runmifit watch. How do I order a new one?

    — by Nancy Spencer 1 year ago

  • Heart and blood pressure monitors say testing but no results in the app. What shall I do?

    — by Viktória 1 year ago

  • My time is 10 minutes off and stuck in military style. I have charged it and reset it but it's still ten minutes behind and in military style.

    — by Emma Marks 1 year ago

  • Trying to create an account, followed instructions to set up (through this site) but am not receiving a verification code

    — by Jan LaBreche 1 year ago

  • I need a code for my mobile runmifit app

    — by Christina Reagan 1 year ago

  • My runmifit watch gives me false readings on blood pressure based on the readings of my own blood pressure machine. Can this be fixed? Watch shows 120/74 but at same time my Omron bo machine showed 158/108

    — by Greg Brownell 1 year ago

  • Hi, my watch is unable to connect to the app, also, the time is 5 minutes off. How can I reset it? I only bought it about 2-3 months ago. Other than that, its a great watch! But I do need it to tell correct time :(

    — by Lori Ellen Hendrickson 1 year ago

  • Watch stopped working 3rd request for contact

    — by Richard Rummell 1 year ago

More from the developer