Contact Piano + Customer Service

Why should I report an Issue with Piano +?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of rubycell to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It would be better if you had more options because some of the catogires don't have much options,some only have two songs to play.Awesome! I'm using it from last 2 years & the best part of it is that it also has a songbook consisting of classical songs which rarely other apps have.

2. You can choose songs available in the Songs Library.and if you don't like the songs available, you can search songs online in the app and you can play it with the help of tutorials 😀.

3. However, there should be an update because whenever I try to play the songs downloaded online, the game hangs up and the music also freezes sometimes when I change the instrument.

4. All songs are free and we can even search our desired song from search menu & can play it in the game by downloading it.

5. I didn't find a way to disable the song learning when I wanted to play some notes independently.I am new to this type of app and it is really easy to understand and use.

6. I wish that you can search up the song you want to play instead of choosing the options.

7. I think it's more like playing guitar hero or rock band (minus the crowd cheering and boos) rather than actually learning how to play the real instrument.

8. only thing- it seems to pause often during the songs while I play along, must be some kind of glitch or something.

9. Enya- Music Artist song I was learning to play was( May it be).

10. Will this Soundfont Feature ever return?Since the new upgrade, can't play any songs previously.

11. When the the app updated to the new version I was no longer able to search Artist or Songs.At start the app displays too many important gestures.

1. Fix Piano + Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Piano +: Restarting the app will resolve most errors.
2. Update the Piano + App. Here is how:
   1. On Android goto PlayStore » Search for "Piano +" » Open Piano + » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Piano + » click "UPDATE".
3. Clear Piano + app cache: Clearing cached data will force your app to retrieve the latest data directly from Piano + servers.
   1. On Android, goto Settings » Apps » Select "Piano +" » click Storage » click "Clear Cache".
4. Check Piano + app permissions. If any of these permissions required to use your device's features are disenabled, Piano + might not work.
5. Uninstall and reinstall Piano +. If nothing else has worked, completely uninstall Piano + then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Piano + not working

2. Fix Piano + Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Piano + be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Piano + not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Piano + may not be able to connect to the Internet when running in the background.