Contact JXLCAM Customer Service

Why should I report an Issue with JXLCAM?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JXL to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Camera acknowledges connection with wi fi to phone with its happy tone & says OK, app should now Open or display a video feed but it simply does Nothing! Did app & manual install, Tried 3 different phones with same results.

2. Even if the camera has motion detection, the app does not record video when motion is detected and it does not send alerts to your phone when motion is detected.

3. It asks for enhanced location through your ip address to be able to pick your router ssid but you cannot choose the field to add this manually or by detecting local ap's like you can in phone settings to switch to a store router, for example.

4. I've been unable to connect my other phone but I suspect that's a phone issue and not the camera.

5. This one does offer motion sensing and 1 or 2 minute auto recording or you can manually record if you want.I like it better than the one that came on my phone.

6. There are other apps that offer more but take up spaceThe app works to move and view the camera.

7. It will not connect to because it says that my router is 5 but it's also capable of 2.4. My other cameras on a different total app have no problems connecting to my Wi-Fi.

8. If I had paid anything for the camera other than shipping cost then I too would be returning the camera for a refund.

9. TWO Thumbs Down.I think it is of poor quality and if it has night Vision I have yet to find it, unless of course you count the floodlights on the camera itself.

10. All in all, it's a great little camera for the price and I definitely recommend it.Trying to add this camera to my home Wi-Fi which is capable of 2.4 and 5.

11. Update I was finally able to connect a camera.

1. Fix JXLCAM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JXLCAM: Restarting the app will resolve most errors.
2. Update the JXLCAM App. Here is how:
   1. On Android goto PlayStore » Search for "JXLCAM" » Open JXLCAM » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JXLCAM » click "UPDATE".
3. Clear JXLCAM app cache: Clearing cached data will force your app to retrieve the latest data directly from JXLCAM servers.
   1. On Android, goto Settings » Apps » Select "JXLCAM" » click Storage » click "Clear Cache".
4. Check JXLCAM app permissions. If any of these permissions required to use your device's features are disenabled, JXLCAM might not work.
5. Uninstall and reinstall JXLCAM. If nothing else has worked, completely uninstall JXLCAM then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JXLCAM not working

2. Fix JXLCAM Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JXLCAM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JXLCAM not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JXLCAM may not be able to connect to the Internet when running in the background.