Contact GoodNovel Customer Service

I purchase a subscription today for 9.99 but got locked out after 2 or 3 chapters

i HAVE THE APP AND i PURCHASED 1000 COINS TWO DIFFERENT TIMES AND NOE OF THEM SHOWED UP ON MY ACCOUNT HOWEVER MY BANK CARD WAS CHARGED. I NEED TO BE REIMBURSED OR CREDITED THE COINS MY id# IS : 47894924

I started reading novel When His Eyes Opened for free and now I have been charged almost $45 and I am only half way through the book. Not only that, every time I go to the App another book starts that I did not order but feel quite sure that I am being charged for it. There are now 6 books sitting in my library that I did not order. How can you just start putting them in my account and charging me for them when I didn't request them. I could have bought several books for the $45 charge (which is BS I might just add) just to try to finish one. This should not ever be allowed to happen. I want to finish the one book I started but I will definitely not be ordering any more and for the frustration you have caused me I believe that you should let me finish the novel When His Eyes Opened and refund my money since you charged $30.26 in 2 days! What a rip off!!

Hi,

I keep having the same issues. A lot of the times I read for over an hour and it doesn't register with completing the 15 min read and the 30 min read so I can't collect my coins and 1 jewel.

Bonjour, j'espère que vous allez bien. Je suis de retour avec de nouvelles histoires et j'ai consulté le plan, pour les avantages d'un contrat exclusif. À ma grande déception j'ai remarqué que ce plan s'applique uniquement aux livres écrits en Anglais.

How do I unlock locked chapters

I want a refund asap! I’ve spent over a hundred dollars, probably closer to two hundred by now, the book has repeated chapters and it hasn’t ended. It has over 1500 chapters and now I’m stuck on waiting for it to end after I spent that much money. It’s a scam!! You maybe able to get away with it for awhile but more and more people know what’s going on and will not continue paying those ridiculous prices for a book

Hello. my name is Timi & I am from Nigeria, I have being trying to pay for coin with my master cards to enable continue reading the story I was reading but all my cards have failed to process so I want to find out which other way can I use to pay.

I am on chapter 263 on my phone of a book. How can I get to my current chapter when changing devices?

You double charged me for reading your book. You charged my bank account and my credit card. I have written you several times. Please respond

Please cancel my subscription. Was not aware that I would be charged 19.99 twice already for reading a book. Thank You

Here is what ur website says

Read the novel on our website for free.

That is what it says but u want money every time I turn a page.

That is not right.

Is there I can just purchase the whole novel or novels from u.

I have paid buy its not unlocking and this is the first time it's happening like this

I can’t get my free bonus points. They are not loaded. I have spent a ton of money. If this isn’t resolved I will cancel and tell everyone on every social media that this is a scam site. I already sent a message and no one responded.

Hi, I have been reading a story called when his eyes opened on the Goodnovel app. I have already spent ten euro to try to continue to read it. Now it is saying I have only read 8 percent, however, it is not letting me read any more unless I pay more money. My question is, how much is it going to cost to read 100percent of the book? And how do I find out this please as it seems to me like it could cost more than a hundred euro at this rate. ??
Thanks.
Bróna

Please cancel my subscription and any further purchases

Hey I have both online and app as I like to pay for coins through the web rather then app the first time I did this it was fine and they went on both but the secound time it only shows on site and therefore can’t read on which is very annoying

When checking out on PayPal it duplicated my transaction. I want to return 12,000 coins and 12,000 bonus coins plus the additional bonus percentage.

I have paid so much money for a book that is updated very little. I would like a refund.

This is still regarding my book "Enigma". I had submitted a complaint regarding the book not been reviewed yet and I was promised that it will be reviewed soon. It's been over two weeks now and I have gotten no reply. I have been on edge waiting for your reply. Is there a problem with my book? I would just like to know if you have accepted my book or not so I can stop being anxious. Please speed up this review process. Thank you.

I have been read a book for years and I keep having trouble for my rewards for reading I have spent alot of money like the book but am really frustrated for example I read alot several times yesterday and it says I only read 2 minutes and I don't understand why every chapter cost a different price

I have purchased quite a number of 500 coin pack. I use around 14 at the most but the remainder always disappear. I want either credit for all coins purchased or want a full refund. I want an answer within 24 hours

Every time I try to top up it says there is an error. I can not utilize any of the payment options. Can I process through Ayden or something? It's the only thing that works on my other app and I really want to read these books available only on goodnovel. Help, please!!!

Hello.
I paid for the offer of 2500 coins with a bonus of 1500 coins to get a total of 4000/-. Money has been removed from my account but I have not received the coins.

What is happening? And how do I get the coins or the money back?

My book in goodnovel is not yet signed.
At first it was showing 'in review ' now it's not showing in review but it's not yet signed. Why?

I brought 1150 credits for GoodNovel yesterday evening, Each chapter has automatically unlocked as I’ve gone without giving me an option to unlock. I have read 30 chapters which I believe were 15 credits each, this would mean I have used 450 credits however it is saying I have used them all including my 15 daily free credits. If you could rectify this issue it would be appreciated many thanks

I left off at Chapter 110 in the novel When His Eyes Opened around 3am. I just purchased 2900 coins less than an hour ago to continue reading from Chapter 110 and beyond. It won't let me, and shows I have no coins. I need to get the 2900 point I just purchased so I can continue from there.

I have been reading Alpha's Regret, My Luna has a son. I have spent a fortune to read this book. I was at 98% as of today. Chapters were updated this am, I clicked on it to read the new chapters and it took me back to Chapter 1. I would like to know the ending of this book, but I don't want to scroll through over a hundred chapters and pay for it all again.
How do I get back to where I was without going through all that.

I got a new phone. I downloaded the app. When I went to library my books was there. I've purchased all chapters on them. Yet now the chapters are locked. I went on my Tablet and checked my library and they are there and unlocked. My user name and ID # are different. So I tried logging out of the phone app and log in with the Email from the Tablet app and it says can't find Email.
So my question is, how to get my Account from my Tablet To my Phone? Please help. I've spent a lot of money.

I had submitted some chapters of my book "Enigma" for review- to be one of your authors- for over three weeks now and I haven't gotten any replies. Please I would appreciate it if this is looked into. Thanks for your cooperation

I had submitted some chapters of my book "Enigma" for review for over three weeks and I haven't gotten any replies. Please I would appreciate it if this is checked. Thanks for your cooperation

On June 15, 2022, i was reading He Opened His Eyes and i bought coins three times. But my bank account was changed 5 times at $4.49, $5.49 ,$5.49,$5.49. i want a refund. My bank account overdrew also later. I did not like the was the novel was dragging on. And costing so much. And getting stupid and ridiculous. Give me my money back you stile from me!!!

I just purchased 1000
Coins. It is asking for 14 coins to unlock Chapter 117. It says I have no coins remaining. This is not correct. Fix it please.

Have been trying to contact with the head of the departments in order to submit a job application, but no reply.

Hello Goodnovel,
I bought 2 sets each of 1000 coins with bonuses but none has been credited to my account. It keeps on saying I have 12 coins when I am supposed to have 2000 coins plus bonuses after making the purchases. My account has been debited and on the statement it confirms that your account has been credited. Thank you

I was charged incorrectly and need this correct. I have filed a paypal dispute.

Saya sudah tambah nilai coin tapi coin masih belum dimasukkan Id: 42955529. Tolong cepatkan sikit ya. Terima kasih.

I bought coin 15 th and 16 th of June and coins didn’t show up

I have an app it said go the web to check in for more coins I did that I also paid for more coins but when it takes me back to my app apparently you gave me a different account ID so I have no coins on my app but have it on my web account which both are connected how do I get my coins and can you give me the same ID for both accounts!!
Deanna
App ID 43823058

Web ID 45749426 both are connected to my account I just want one ID AND MY COINS THAT I PAID FOR

I purchased 5.99 worth of coins today, 600 coins. I used 10 of them and now it’s telling me I don’t have anymore and telling me I have to purchase more. Where are the coins I purchased today and never used ? Please apply the coins to my account before I contact apple. Thank you.

I have paid twice for bonuses but still chapter cant be unlocked.

I’ve already spent $65.04 on one book , I don’t think it is on the up an up the money you took money off my car before I purchased anything . At this rate it would be impossible for anyone to finish the book . It would coast a $150 or more . You’re cheating innocent people out of their money . You should put it where people can keep up there money .

I never subscribed to this. Please cancel and refund my money. Thank you.

My coins disappeared twice. While I was reading. I’ve spent over a hundred dollars reading and I enjoy the books but the quality of the app is not good. I was charged twice for coins I didn’t order nor received. And now the coins I purchased wer removed.

I bought 1000 coins with the extra 170 using my PayPal account and when I try to read my books it’s telling me I don’t have coins but I can see the money taken out my account I also can see the transaction under the app

I loved into my account and found out my contract review had been accepted and I have been signed. Problem is I don't know under which contract and no editor has even contacted me

I bought coins and am still unable to read the chapters
Can I have a refund please

I paid for monthly charge of 14.99 and it keep asking me to buy more coins and I only buy a 1000 coins at a time and I was charged 27.and change and I do not know why? Please explain to me how monthly charges work and I need a refund of the current charges

I am not a user of these apps 1 is good novel and the other one is start pte ltd and there are charges on my bank account and they are not from me. I don't read at all. The first one from start pte ltd is on may 24th for 3.26 and on june 8 and 9th for 4.99 then there are charge from good novel June 8th 3.26 and 9th 4.99 I am not sure if someone hack me acct but like I said before I don't read could you please refund these charges I am being charged 30$ for each charge and they put me in the negative cause there was no money in my acct at the time of the charges . please let me know what you can do if there are any questions please call me at 207.699 8763
Thank you
Maryrowena Winters

Kenapa koin masih belum dimasukkan setelah pembayaran dibuat

please delete all data on the account, because I don't want to use it anymore

Saya sudah tambah nilai coin tapi coin masih belum dimasukkan
Id: 42955529

Bought coins twice by accident never received. Says you can read book for free only got 5 chapters

I don't like the fact that you have pay for chapters...
please cancel my subscription.

Karla Ybarra
ID#45848865

I have spent over $60 reading a novel for almost a week only to get to a chapter that says the book has been serialized. This is fraud. The book was “when he opened his eyes”. I demand either my money back or the rest of the novel. ASAP!

Help me fix my good novel app please

Connection problem and no books is appearing even if my connection is stable

I paid for credit and didn’t get it I was charged for it

My ID is 45323307. I purchased coins $49.99 on May 28,2022 and my account had not been credited. I purchased a smaller amount $4.99 on May 30, 2022 and they were credited.Thank you for your help.

I have automatic pay on my phone and my grand daughter accidentally pushed pay for the 49.99 coins I need a refund I didn't want 49.99 in coins

Dah bayar tetapi kredit tak masuk
Id 42955529

Hi there is a $49.99 fee that I did not authorize. I need to know how to get it refunded.

My ID 44322490 I bought coins and my account has not been credited

Pembayaran sudah dibuat tetapi kredit tidak dapat

My ID is 21668393 when I recharged my account my recharge went to 45236174 how can I get this fixed

I want to change my ID number

I have changed my phone and trying to shift my account from old phone to new as I have spent ALOT of money on those books and I can't seem to find any such option on the app that's theift. Give me an option to shift my account on my phone

I have paid $50 for the book I have been reading. That can't be right. I was signed is as a guest so not sure if that was an issue. It doesn't have trouble charging my apple account. Please call me 214-334-1143

Please I am having difficulty subscribing to Goodnovel

Im really frustrated snd upset. I have 2 novels on the go as one came to a halt as it wasn’t completed. Was being fed chapters bit by little bit once hopefully a week a 4min read at best. So i saw another one of her novels. Started reading this book, thinking that it was finished as she is writing the one i was in the midst of reading. Get part way through that book, and guess what, NOT FINISHED EITHER! This is more than ridiculous! She keeps giving excuses about her other writing job being to to demanding we are paying fees, how does she think this going to go over with readers?? Im so upset and angry! I am going yo make sure my book group, and my friends on facebook and anybody else that i can too know what a scam and how much money it costs to not even get s full book in because the author is writing multiple at the same time! Your obviously ok with it! So many, many others agree they are writing negative comments. It can be spread over tik tok and instagram! This is taking advantage of people! Not cool! Please fix this!!!

I have already paid $17.00 to read The Charismatic Charlie Wade but you are asking fir more coins- please unlock the rest of the novel so I can finish it

Saya mau tanya berapa lama peninjauan novel yang saya ajukan?

I have paid for several packets of coins. I use a few and the rest disappear. I either want my missing coins or a full refund.

I was charged 106.00 for a purchase I didn’t make how do I get my refund

Yes I have a complain it’s ridiculous that a novel cost so much to read. I keep having to unlock the same novel after paying so much. What is going on with this app. If I pay like $100 already why do I keep having to pay more. At this point how can I buy the novel I already paid for please answer

I was wondering what I need to do to transfer my account from my old phone to a new phone.

How can I purchase books from GoodNovel and what are the prices?

I had recently purchased coins that disappeared out of my account over night

I purchased 2000 coins and only received credit for 59. Where are the remaining coins I paid for?

I upgraded to a new device, how would I transfer the book I’m reading to the new device without losing my place in the book? I tried downloading the app, but it starts me from the beginning.Please advise. Thanks

For about a week now, i have not been able to unlock pages for the book, "Amazing son in-law?

I sent an email but nobody replied, I am not very happy with your website right now I started reading a block and I’ve been reading it for the last three days, and on Sunday I purchased coins costing $9.99 so that I could finish reading the book. I assumed they were there because it let me continue for a few more chapters but now it has locked me again and it does not even show any coins as being in my Account. I certainly can’t believe that it cost 1250 coins to get only 20 chapters read in a book. I would’ve assume that I should’ve been able to finish that book and read several more for the amount of coins I purchased. Why are those coins not showing up in my account I’m really upset right now because I hate getting into a book and now I am at the best part and cannot finish it, extremely, extremely, annoying please fix this and issue my credits I already sent you a screenshot of the purchase that shows I paid for it . I can be contacted via email or call me at 989-493-2800 I would like this resolved today

I need to change my method of payment. How can I do that?

I have been charged over 141.00 for a novel not even at the end yet. Just saw my bank statement. This is a ripoff and I am a retired senior and will not be able to pay bills because of this. Why are these charges so high. I didn’t approve charges of 54.36 and 48.87. I would get 600 coins at a time. Please help me resolve this as I will suffer greatly for just wanting to read a novel

I have not completed the current book (Charlie Wade) now I another book popped up and I can’t get back to Charlie Wade. Please tell me how to get back to the book I am reading.

I paid 99.00 on book and I finish reading the book. Can I get my money back that is left on my account

Good morning since yesterday afternoon I have not been able to use the Good novel app, I can’t login because it keep telling me failed I have uninstalled and reinstall the app I have subscription but still i can’t use the app please help me fix it thanks

I have been double charged for rereading books I already paid for.I have emailed contact GoodNovel but was told to delete and redownload the books but that doesn’t replace the money your app double charged me for. I have lost 1900 coins and want them returns to my account. My id is 10886050.

2nd email. I have bought 1000 coins several times and paid like 13 coins but the remainder of the coins are always gone and I have to purchase. I would like u too fix this and give me credit for the missing coins please

I was not able to open any novel even the one am reading is not opening it keep saying no data and I have more than 3g on my phone kindly help me
Tnx am enjoying the novel kip it up

I have bought 1000 coins several times and paid like 13 coins but the remainder of the coins are always gone and I have to purchase. I would like u too fix this and give me credit for the missing coins please

My book has not been reviewed for some weeks now and i have already applied for a contract. The name of the book is my switch. Thank you very much.

I had to change phones i was on chapter 1460 i lost my coins and i am not able to purchase more or add my debit card back into to add coins

I have changed to a new device. How do I transfer my credits from my old GoodNovel account and carry on reading where I left off?

1 am on chapters 1400 but change phone service how can I pick back up where I left off at on a next device without having to pay for chapters I have already read

On the 19th November 2021 I purchased some reads for ZAR92.99 and it went off on my banking app only to receive a message of another deduction for the same date same amount on the 7th of December. Would you please rectify that please because I feel I'm now double charged. Thanks

Good day. I received a comment on one of my chapters from an editor on goodnovel who said his name's KP, on webnovel offering me a contract for my book on there.
I wanted to confirm if this was real because when I clicked on the comment/message, it didn't appear on the chapter page.

Tife Okuwobi,
ID number; 40515176,
email; lamefacebook72@redacted.



GoodNovel company.

Dear GoodNovel Application Company,

Request to remove my novel from your application.

My name is Tife Okuwobi with the ID number; 40515176. I have a novel entitled "One Thousand Years" on your application.

I am writing this letter to implore you to please help pull down my book from your app as I am not happy.

First of, I had wanted and requested for an exclusive contract believing it will be more effective for my book and more fruitful for the company. This was through one of your recruiting editors, Samuel Tinubu, but I got a non exclusive contract. Eager to get my book in front, I signed it and now I am not happy with the way the agreement is turning out.
At any rate, I regret any and every inconvenience this whole ordeal must have brought upon your company, in addition to the fact that my book isn't bringing the company any earnings.
We can call this the early termination of contract, the cooling off stage. However, I believe it's to the happiness of the company once my book gets pulled down because it is a realistic psychological thriller where as GoodNovel thrive on fantasy and romance; lighter mood stories. That is probably why I was given the non exclusive contract.
My book isn't thriving on your app as over six weeks has passed and it hasn't had any increase in readers nor has it ever earned any income.
This removal of my book will be at no cost to your company as I have never been paid nor is it earning for your company.
I will truly be grateful when my book is removed and the request for termination of contract is granted. This will better help me to set my book for it's fitting opportunities.
Please, kindly, thank you.

Yours Faithfully,
ID number; 40515176.
Tife Okuwobi.

How can I pay for your bonus coins?

How do I retrieve my current chapter after changing phones?