Contact Buenovela Customer Service

Why should I report an Issue with Buenovela - Webnovel & Stories?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GoodNovel to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So if I choose to not want to buy anymore coins I'll have to wait 3 days to read one chapter and I was reading 5 books under the free ad format.

2. Wasteful! UNINSTALLING and recommend GoodNovel... The same books I was reading here are there, and I ACTUALLY get to read them.Unbelievable! Downloaded the app so I could finish reading the book.

3. Then I have to read a different book to get the 30 min time to collect a way too small coin amount and the ONLY other way to get coins is to do the daily check in.

4. It would be great if the "cost" (amount of coins) per chapter were set per book or at least more easily known.It's a good app but some of the stories are very very long and strung out.

5. Purchased 500 coins for $4.99. After reading a few chapters before going to sleep, I go back to read it tonight and it's locked.

6. I had downloaded several reading apps and the stories on this app is by far some of the best I've read.Most expensive app ever! They charge per paragraph even though they make it look like a chapter.

7. I am not even halfway through my first book on chapter 74! It has had multiple good stopping points, to finish this book and make sequels.

8. It takes way too long to be able to advance in the stories, I end up having to go back to the beginning and re-read before I can continue my book that I'm reading.

9. The coins I bought finish really fast it's unfair I can't go back to the ad format.I have uploaded several book apps, but so far this is my "go to".

10. However not over $20 on a run-on epic novel.The books start off being good & able to capture your attention for several chapters.

11. Luckily the chapters unlock is not that many coins so you can enjoy a few chapters daily.3*s ONLY because it has a few good stories.

1. Fix Buenovela Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Buenovela: Restarting the app will resolve most errors.
2. Update the Buenovela App. Here is how:
   1. On Android goto PlayStore » Search for "Buenovela" » Open Buenovela - Webnovel & Stories » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Buenovela » click "UPDATE".
3. Clear Buenovela - Webnovel & Stories app cache: Clearing cached data will force your app to retrieve the latest data directly from Buenovela servers.
   1. On Android, goto Settings » Apps » Select "Buenovela - Webnovel & Stories" » click Storage » click "Clear Cache".
4. Check Buenovela app permissions. If any of these permissions required to use your device's features are disenabled, Buenovela might not work.
5. Uninstall and reinstall Buenovela. If nothing else has worked, completely uninstall Buenovela then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Buenovela not working

2. Fix Buenovela Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Buenovela be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Buenovela not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Buenovela may not be able to connect to the Internet when running in the background.