Published by GoodNovel on Jul 4, 2023

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Why should I report an Issue with GoodNovel - Web Novel, Fiction?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GoodNovel to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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GoodNovel Customer Insights

1. However the continued request to purchase more coins and the length of chapters being so short, it makes reading 1 book way to expensive and by the time your done reading a book you would have paid nearly $100.

2. It's way to expensive and not financially convenient.It has got great books and I really love the book am reading, just don't like the fact I can't access it due to the coins.

3. Using 22 coins a chapter, you can end up spending a lot of money to read a book.

4. 😑 I feel like this app would be better if you could earn more points more easily or pay a set amount for each book instead of chapters at a time, which gets expensive.DON'T WASTE YOUR TIME.

5. If you don't buy credits, you can play 3 sets of ads to unlock 2 free chapters per book a day as well as the ads on the Earn Rewards page.

6. Forget about trying to save them, they expire! So you have no choice but to spend money if you want to read more than 2 chapters at a time.

7. It's cheaper to buy a book in hardback than read a full story on this app.Don't waste your time unless you find a REALLY good book.

8. Save your money and find an app that you do not need to spend hundreds of dollars to read the book.

9. I may just finish the book I'm reading and move on to another app.Overall, some very good books that can hook you in.

10. It barely gives you a chance to earned free credit that only allows 2 chapters of reading.

11. I wish I could just find a book and read it--FOR FREE.

Steps to Troubleshoot & Fix GoodNovel Issues

1. Fix GoodNovel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart GoodNovel: Restarting the app will resolve most errors.
  2. Update the GoodNovel App. Here is how:
    1. On Android goto PlayStore » Search for "GoodNovel" » Open GoodNovel - Web Novel, Fiction » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoodNovel » click "UPDATE".
  3. Clear GoodNovel - Web Novel, Fiction app cache: Clearing cached data will force your app to retrieve the latest data directly from GoodNovel servers.
    1. On Android, goto Settings » Apps » Select "GoodNovel - Web Novel, Fiction" » click Storage » click "Clear Cache".
  4. Check GoodNovel app permissions. If any of these permissions required to use your device's features are disenabled, GoodNovel might not work.
  5. Uninstall and reinstall GoodNovel. If nothing else has worked, completely uninstall GoodNovel then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GoodNovel not working

2. Fix GoodNovel Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make GoodNovel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GoodNovel not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GoodNovel may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My bonus points keep disappearing and it’s frustrating how can I retrieve the bonus points I claim and also paid for

    — by Maria Gardella 2 weeks ago

  • My bonus points keep disappearing and it’s frustrating how can I retrieve the bonus points I claim and also paid for

    — by Maria Gardella 2 weeks ago

  • I would like to cancel a subscription

    — by Mary Bost 1 month ago

  • I Still Have Not Received The App Credit I Paid For $4.99

    — by Ericka Pharisee 1 month ago

  • I Still Haven't Gotten What I Paid The $4.99 For Regarding The Chapters

    — by Ericka Pharisee 1 month ago

  • I Paid $4.99 And Only Got 2 Chapters And Now The App Is Asking For Another $4.99

    — by Ericka Pharisee 1 month ago

  • Hello my account was reset to August 12th. Lost coins & bonus coins and book progress. I have email Receipts from PayPal of purchases made.

    — by Angela Landry 1 month ago

  • All of a sudden while approaching chapter 600, it put me back at chapter 1, and I had just purchased 2000 coins plus bonus coins. I want to continue reading about Serenity and Zackery York. Thank you

    — by Katherine Henry 2 months ago

  • Please let me know when someone will contact me concerning my previous email. Thank you

    — by Shermika Lightfoot 2 months ago

  • Your app is cheating people out of money. After reading three pages, my daughter went from 4852 "bonus points" to 100. This is ridiculous I want my money back. she spent well over $100 for ONE book that's not even finished. I am reporting YOU

    — by Shermika Lightfoot 2 months ago

  • Following the instructions of AI, I removed and reinstalled the app and lost the page I was reading in the novel Married At First Sight with the York family. I was having a problem with the earn rewards page. I do not want to earn any rewards I just want to finish what I’m reading.

    — by Doris Smith 2 months ago

  • Hello I purchased coins and only got 1 chapter so I purchased a bigger amount and still only got 1 chapter then I watched ads and redeemed those and only got 2 pages if this is the way it goes its terrible

    — by MARTHA THOMPSON 2 months ago

  • You keep overcharging me. I will seek legal action if not refunded. $9.99 is not $19.99. You have done this several times. Why can't a reader buy the book all at once instead of your costly chapters?

    — by June Moore 2 months ago

  • I was reading books on The Good Novel. I read 90% of 2 books. However I mistakenly subscribe as a new user through Apple and I lost my books and available coins. How do I get them back.

    — by Joanna Livinston 3 months ago

  • Paid for coins, where are they?

    — by Antoinette Benton 3 months ago

  • I never seem to get to the end of the novel Married at First Sight. I’m on chapter 926. How many more times must I pay to finish the novel? I need an answer plesse

    — by Tara. Salley 4 months ago

  • I never seem to get to the end of the novel Married at First Sight. I’m on chapter 926. How many more times must I pay to finish the novel? I need an answer plesse

    — by Tara. Salley 4 months ago

  • Where are my points I purchased? How can I read the whole book ?

    — by Colette Bruccoleri 4 months ago

  • I have been reading When He Woke Up and was 63% complete. This morning I decided to read for a little while and when I opened the book I was at page 1 chapter 1. I started scrolling thru the pages trying to get back to where I was and when I got to chapter 8 it wanted more money. I have spent a fortune just trying to read the book and now can't get to where I was unless I pay for what I have already read. If I don't get to go back to where I was I will file a dispute with my credit card company and get every dime back. This is wrong.

    — by Pamela Brown 5 months ago

  • Don’t believe I got all my coins to read I spent £30 please can you check this out as it really expensive

    — by Heather wallace 5 months ago

  • Not sure how to get back to the original book I was reading. It went to another book.

    — by Kathy 5 months ago

  • Not sure how to get back to the original book I was reading. It went to another book.

    — by Kathy 5 months ago

  • I paid and it never unlocked

    — by Patrice M Lyons 5 months ago

  • I paid for 1000 coins via PayPal have not received any what is going on this is my transaction number 9YN26363KP855605C

    — by Anya Clinton 5 months ago

  • I’m being charged ! I signed up to read but this is rediculous. I do not want to be charged for reading paragraphs. Cancel this as soon as possible.! This is such a ripoff

    — by georgia perconti 5 months ago

  • I have done payment,but why still cannot unlock?

    — by Norashikin Kamaruddin 6 months ago

  • I would like to connect my IPad with my iPhone with this App and be at the same chapter as on my iPhone. Please help

    — by Laury 6 months ago

  • You advertise free books to read and I started to read the novel When His Eyes Opened and after enjoying the first free chapters I need to buy coins to keep reading continuously. This is then not a free book and it is false advertising.

    — by Deb 6 months ago

  • I can not log in I need help

    — by Mary mills 6 months ago

  • Missing 300 coins it stile my money

    — by Durity 7 months ago

  • Charging me money I didn’t agree to and when I do buy coins it gives me the higher pay ones I didn’t order

    — by Judy Blankenship 7 months ago

  • Charging me money I didn’t agree to and when I do buy coins it gives me the higher pay ones I didn’t order

    — by Judy Blankenship 7 months ago

  • Hi my name is Maron on January 31 purchase coin $119 12000 with bonus, 7400 but you guys took the money and I did not receive the coins on my account all I’m asking is if you could please refund the money or put the coin in my account. Thank you. My account is yafet24rapheal21@redacted

    — by Maron 7 months ago

  • Hi my name is Maron on January 31 purchase coin $119 12000 with bonus, 7400 but you guys took the money and I did not receive the coins on my account all I’m asking is if you could please refund the money or put the coin in my account. Thank you.

    — by Maron 7 months ago

  • I have purchased coins and dont have access to them.

    — by Gilda Boudreau 7 months ago

  • I paid for coins and they did not add to the app.

    — by Lisa Zunker 8 months ago

  • I purchased bonus points and did not get them, please help.

    — by Gonxhe Bajrami 9 months ago

  • Trying to buy book...wont take my visa#

    — by Angie Young 9 months ago

  • I recently discovered Good Novel through a Facebook ad, I clicked on a link and was brought to a website to continue reading the sample and once I got to the end of the sample there were two buttons- a small link that stated “all chapters are free” and a larger one that said “continue reading”. I clicked on the smaller link thinking that since I would be new to the app I was getting a small welcome bonus of getting this particular novel completely unlocked. That’s not the case. When you advertise something like “all chapters free” I don’t anticipate that I’m going to have to buy coins and earn bonuses to continue reading a book I’m very much interested in completing!!

    — by Salena 9 months ago

  • I’m being over charged

    — by Ricardo diaz 9 months ago

  • There's somebody who buy good novel load in the amount of 995.00 pesos from my pay maya account. Kindly refund it becauase i did not made any transaction in this amount and the time and date where the transaction was entered.

    — by Gerardo S. Acebedo Jr. 9 months ago

  • How do I access my old account? I put my email natmcbee@redacted and I lost everything. I was reading Mr Ford's jealous.

    — by Natasha McBee 10 months ago

  • I've been offered contract but I haven't received it and it's been 4days including weekends

    — by Lawani-Efosa Jessica 10 months ago

  • Another book came up and I can’t get back to the one I’m reading. I’m not paying to answer my questions

    — by Sharon Griffin 10 months ago

  • How to retrieve my old acct,. I connected my acct to my email and my old acct is gone,. 45383841 That is my old I’d acct with 1200 coins, and at page 1023 in Charlie wade book, pls help me.

    — by Claudine buhay 10 months ago

  • I paid but did not get credit please help
    Thank you for your payment
    You bought a book on Google Play.

    Order number: GPB.3122-1362-5386-13471
    Order date: Oct 22, 2022 1:18:16 PM PDT
    Item Price
    【The Amazing Son-in-Law】The Charismatic Charlie Wade $9.99
    Digital Book Purchase
    Tax: $0.00
    Total: $9.99
    Payment method:
    Additional information
    Language: English
    Features: Original pages
    Seller: Google LLC
    Author: Lord Leaf
    Publisher: Singapore New Reading Technology Pte Ltd
    Best for: web, tablet, phone, eReader
    Pages: 271
    Content protection: This content is DRM protected.
    Genres: Fiction / Romance / Billionaires
    Reading Information: The book you have purchased is now available for you to read from your books library on Google Play, via your Android, iOS or Chrome app, or downloaded onto eReader devices that support Adobe Digital Editions. May be downloaded to device for reading offline.
    Internet Connection: Internet connection is required for online reading and to download to device for offline reading.
    Questions? Contact Google Play.

    Google Play
    All your entertainment in one place, available anywhere. Learn more ›
    See your Google Play Order History.
    View the Google Play Refund Policy and the Terms of Service.

    Need help? Visit the Google Play help center.
    To learn more about Google Payments, visit the Google Payments help center.
    Please do not reply to this message.
    © 2022 Google | All Rights Reserved.
    Google LLC, 1600 Amphitheatre Pkwy, Mountain View, CA, 94043, United States

    — by Catherine Walker 11 months ago

  • Topped up but did not give me the points after I paid

    — by Adam Mock 11 months ago

  • My id no. 10552454
    My problem. Is i have a new phone
    So I need to transfer my story to my new phone.
    I open up the app but I could not get to my old part where I left off

    — by Alex 11 months ago

  • I have paid $15 for coins the first $4.99 was for 500 coins and 500 bonus coins, the secon $9.99 was for 1000 coins and 750 bonus coins, how can it possibly cost that much to read one story??? I am still not finished reading when his eyes opened and am very upset and frustrated. This is such a scam and rip off. I want my money back. I don’t pay this much for a hard copy of a book! What a scam!!! Georgianna

    — by Georgianna Dyson 11 months ago

  • I’m listening to punished by her love, I’m not able to play to listen to the story once I got to chapter 2597 it stop playing for me to listen to the story please if someone could help and fix this problem I’m greatly appreciate it.

    — by Lisa Hernandez 11 months ago

  • Hi Im reading audio punished by his love there’s no audio available to hear the story I’m on chapter 2598 when I hit the audio it said please try again if someone could fix this I would greatly appreciate it I like hearing the story on audio thank you 😊

    — by Lisa Hernandez 11 months ago

  • For the past 2 months, My stories have been signed non-exclusive, but my editor have not been responding to my messages. She have not uploaded my stories on the app. Please can I change editor?

    — by Imoh Imaikop 11 months ago

  • I have bought the coins to listen to the book The Charismatic Charlie Wade and I’m on chapter 4588 and I listen to the play instead of reading the words. And it has stop playing after chapter 4587 it keep saying not available

    — by Eric King 11 months ago

  • I have a new phone I need to movie my new book over to my new phone

    — by Alex 11 months ago

  • You are a rip off. I would have bought a couple of books with the amount I have spent on reading 1 book and it constantly lock because you want more money. I am contacting the Better Business Bureauband reporting you!!!

    — by Petra Castro 11 months ago

  • I have purchased coins 2… There is no way, I can go through on those coins in 1 sitting… And the 2nd time I purchased coins, I was told I would get extra bonus coins which I never received… There is truly no reason to get greedy and scam ppl out of their money… Everytime we log into your app/ website to read a novel you guys get some sort of compensation… (Be Fair)!!! Also, start showing the amount of coins each chapter cost… Because when I don’t have coins chapters cost 11-16 coins… The way my coins were depleted when I bought coins it seemed the chapters were costing 20-40 coins a chapter… This is not cool (I would like to have my free 200 bonus coins, I never received thank you)… I would hate to have to stop engaging in these stories… Being fair, and upright is always better…

    — by Urban Remedy 11 months ago

  • I would I purchase the novel when he opened his eyes please

    — by Julie read 11 months ago

  • Cannot buy coin

    — by Norsham binti mohd yusof 11 months ago

  • I purchased 2000 coins with the bonus of 600. My account has been charged but I did not receive the coins.

    — by Autumn Bailey 11 months ago

  • Why did my novel that I was reading suddenly go off and a new one pop up. I paid to read the one I was reading

    — by Elizabeth Lea 11 months ago

  • I have paid like 50 dollars now no recharge why

    — by Adijatu 11 months ago

  • I haven’t been onsite for awhile. I just came out of surgery and can’t remember how to buy credit. Will you email me the instructions? I’ve been trying to explore your site and I’m lost. Thank You. Angalee Shepherd

    — by Angalee 1 year ago

  • I’ve bought 2000 coins and advanced 3 times in the book at 37-47 coins each yet it says I have no coins?

    — by Cheryl Danners 1 year ago

  • How can I get back to novel I am reading. Paid for this three times and can no get back to finish reading

    — by Elizabeth Lea 1 year ago

  • I can not get back to the novel I was reading. Only shows me a new novel

    — by Elizabeth Lea 1 year ago

  • I have paid well over $38 to read one book and its asking for more money. This is obviously a scam snd I will report if you do not just open up the rest of the book I’m reading.

    — by Judith Farris 1 year ago

  • You are charging my account and I have not authorized it.y You have charged me 5 times for 10.99 and I want my money back. And cancel out my account.

    — by Marilyn Eversman 1 year ago

  • Please cancel this. I purchased 2 things of credits to read a book and then i was charged 15.81 the other day and i did not do that.

    — by Jeniifer Huff 1 year ago

  • Unable to buy coins because their is a issue retrieving information due to server please help

    — by LaToya Williams 1 year ago

  • I think I am being double charged because when I go in to read it is 20 chapters back from where I left off

    — by Marcella Shelton 1 year ago

  • I have been reading "The Charismatic Charlie Wade" using the GoodNovel App. I have spent more money reading this book than I have ever paid for a book in my life.... I have just been addicted to this story. However, my problem is that many of the chapters seem to have an error in the margins, which extend outside of the viewing area of my screen. Even when I shrink the text to as small as possible, many sentences are just incomplete and makes it nearly impossible to comprehend exactly what is happening. As an example, I am in Chapter 2471. Several of the chapters before this and after have some lines of text that extend past the right side of my viewing area. Apparently the app does not allow me to rotate the screen so I can at least pick up more of the missing words.

    If this continues, I am just going to give up reading this book which I am only about 48% finished reading, because I am beginning to feel lost. Is this an issue the author must fix or GoodNovel. Please let me know. I've easily spent over $100 so far.

    — by Tim Reeves 1 year ago

  • I have spent over $200 to read a book that is incomplete! WTH?

    — by Tina LeClerc 1 year ago

  • Paid $4.99 to read the book, but it won't let me go past chapter 65. How do I read the whole book. Can't see that I got anything for my money. Worst app I have ever used.

    — by Peggy S Smith 1 year ago

  • Please cancel my subscription the cost is ridiculous. Thank you

    — by Alexandra Textor 1 year ago

  • The app won’t let me login. Idk what to do. It keeps saying login failed

    — by Kayli Cole 1 year ago

  • This is the second time I am sending a message!!! I still haven’t got a response back from the first one. I spent $160 on a book that was supposed to be free and Ik anyone can read it free elsewhere. This company is scamming people and I want my money back. I never gave permission to take money from me

    — by Jen 1 year ago

  • I have purchased thousands of coins! Each time I have to “unlock” a chapter it’s saying I don’t have the right amount of coins when I had JUST bought some yesterday. The math ain’t mathin. I want either a full refund or the right amount of coins that I have purchased! I refuse to give you loads of money over and over. FIX THIS

    — by Graci 1 year ago

  • I purchased the plan for $14.99 and could not even finish reading the book. Is there a problem? I’m very disappointed.

    — by Ivellisse Perez 1 year ago

  • Says my email is not registered but it's not, it's how I'm signed in through the app.

    — by Courtney Doublin 1 year ago

  • I am trying to finish the book ‘When his eyes opened’ . I have already paid $5.99 twice and I still can’t finish it. Can you please help and explain

    — by Melissa Tucker 1 year ago

  • I got a new phone and when I downloaded the app to the new phone, all of my books that I had purchased are gone.

    — by Amy 1 year ago

  • I have over 4000 coins on my vistor account but I had to get a new phone so how can I get the coins transferred

    — by Devin Brown 1 year ago

  • I have been reading and paying for several books on your website.

    The following list are books that abruptly ended in the middle of the story/book, saying I have completed the book, when I haven't.







    I have spent money and time reading these unfinished novels.

    How do I get the rest of the stories so I can finish the books? It's not OK to leave your readers hanging like that.

    Karen Alejandre
    (916) 904-2953

    — by Karen Alejandre 1 year ago

  • I cant log-in in the app thru google, but on the website I can. My problem is I cannot continue reading in the website because it keeps on saying continue reading thru app

    — by Mary Maureen Susarno 1 year ago

  • It says read for free on the app but when I go there they still want coins. What’s the deal???

    — by Bickye Hargesheimer Barkley 1 year ago

  • I have paid for several thousands of points/coins. I have to use the audio version because of my sight. Why am I not able to continue my listening if I have already purchased hundreds of dollars in coins so that I can continue the book. How long will it be before the book that I am reading be ready for me to continue?

    — by Belinda Clark 1 year ago

  • I purchase a subscription today for 9.99 but got locked out after 2 or 3 chapters

    — by Mona Adam 1 year ago


    — by Tracy Worden 1 year ago

  • I started reading novel When His Eyes Opened for free and now I have been charged almost $45 and I am only half way through the book. Not only that, every time I go to the App another book starts that I did not order but feel quite sure that I am being charged for it. There are now 6 books sitting in my library that I did not order. How can you just start putting them in my account and charging me for them when I didn't request them. I could have bought several books for the $45 charge (which is BS I might just add) just to try to finish one. This should not ever be allowed to happen. I want to finish the one book I started but I will definitely not be ordering any more and for the frustration you have caused me I believe that you should let me finish the novel When His Eyes Opened and refund my money since you charged $30.26 in 2 days! What a rip off!!

    — by Patty Gilstrap 1 year ago

  • Hi,

    I keep having the same issues. A lot of the times I read for over an hour and it doesn't register with completing the 15 min read and the 30 min read so I can't collect my coins and 1 jewel.

    — by Irene Baker 1 year ago

  • Bonjour, j'espère que vous allez bien. Je suis de retour avec de nouvelles histoires et j'ai consulté le plan, pour les avantages d'un contrat exclusif. À ma grande déception j'ai remarqué que ce plan s'applique uniquement aux livres écrits en Anglais.

    — by Blandine FADEGNON 1 year ago

  • How do I unlock locked chapters

    — by Sharon Martin 1 year ago

  • I want a refund asap! I’ve spent over a hundred dollars, probably closer to two hundred by now, the book has repeated chapters and it hasn’t ended. It has over 1500 chapters and now I’m stuck on waiting for it to end after I spent that much money. It’s a scam!! You maybe able to get away with it for awhile but more and more people know what’s going on and will not continue paying those ridiculous prices for a book

    — by Jen 1 year ago

  • Hello. my name is Timi & I am from Nigeria, I have being trying to pay for coin with my master cards to enable continue reading the story I was reading but all my cards have failed to process so I want to find out which other way can I use to pay.

    — by Timi 1 year ago

  • I am on chapter 263 on my phone of a book. How can I get to my current chapter when changing devices?

    — by Jean Basa 1 year ago

  • You double charged me for reading your book. You charged my bank account and my credit card. I have written you several times. Please respond

    — by Betty Jean Moss 1 year ago

  • Please cancel my subscription. Was not aware that I would be charged 19.99 twice already for reading a book. Thank You

    — by Lisa Rogers 1 year ago

  • Here is what ur website says

    Read the novel on our website for free.

    That is what it says but u want money every time I turn a page.

    That is not right.

    Is there I can just purchase the whole novel or novels from u.

    — by Bickye Hargesheimer Barkley 1 year ago

  • I have paid buy its not unlocking and this is the first time it's happening like this

    — by Kangwa 1 year ago

  • I can’t get my free bonus points. They are not loaded. I have spent a ton of money. If this isn’t resolved I will cancel and tell everyone on every social media that this is a scam site. I already sent a message and no one responded.

    — by Mildred Drake 1 year ago

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