Contact Postmates Customer Service

Why should I report an Issue with Postmates - Food Delivery?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Postmates Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice!

2. You can order food ahead for Pickup instead of just ordering delivery.

3. Or, choose the new no-contact delivery option and go non-contact and have deliveries left at the door. $10 off your next order terms and conditions: Up to $10 off your next order.

4. Offer only valid for 14 days from log in to the new Postmates app. Exclusions may apply.

5. Choose from a variety of selections to order: Pizza. Burritos. Burgers. Sushi. Chinese food.

6. Offer valid when you download and log in the new Postmates app only. Tax & fees still apply.

7. Order your food from any menu and add it to your cart with a few taps.

8. Track your food order on a map as it heads your way.

9. "Delivery from your favorite restaurants, grocery stores, and more! 24/7, 365 days a year.

10. Select Pickup, add food items to your cart and go to the restaurant to get your food.

11. Store and offer availability based on user location.

1. $40 orders, and then after an hour and 40 minutes after the driver is picked app my order, They canceled the order saying the driver couldn't complete The delivery.

2. But fix the tipping change button like for example: If the order is being out of delivery, you as the customer has the option to change it.

3. But they've been screwing me over even before the pandemic.I think a $4.00 service fee per order is excessive if placing multiple orders at the same time.

4. I also find less driver availability in my area during promotions so I don't get to take advantage of them often and curiously, a restaurant I frequent is "too far"? Others are further away.Promotions are good when they work.

5. Maybe because of the area I live in now and those around, usually the delivery is nice but it's because those setting up the orders (including the wait times) it got worse.

6. Other than that delivery is on time if not sooner and food remains hot as well as no issues with them finding my location.It's been rough.

7. I understand the need to inflate the prices of individual items, so there are cons, but overall, a nice service with a good app.

8. Also, it would be nice if it kept your transaction history even when the item you ordered is removed from the menu or highlight places with a similar menu item.Frankly I am really tired of postmates.

9. I worry that the restaurants and drivers aren't being paid fairly so I feel more pressure to tip generously when using the app but then again for that reason I tend not to use it too much.

10. Only 4 stars cuz I had a promo code from FB ad that gave $25 off any order of $35 or more but while it was active it was limited and never found a restaurant I could order from that it would be applied to.

11. I like seeing just one or two fees: operating costs, maybe delivery (shown as line-items, not buried behind "taxes & fees").

1. Fix Postmates Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Postmates: Restarting the app will resolve most errors.
2. Update the Postmates App. Here is how:
   1. On Android goto PlayStore » Search for "Postmates" » Open Postmates - Food Delivery » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Postmates » click "UPDATE".
3. Clear Postmates - Food Delivery app cache: Clearing cached data will force your app to retrieve the latest data directly from Postmates servers.
   1. On Android, goto Settings » Apps » Select "Postmates - Food Delivery" » click Storage » click "Clear Cache".
4. Check Postmates app permissions. If any of these permissions required to use your device's features are disenabled, Postmates might not work.
5. Uninstall and reinstall Postmates. If nothing else has worked, completely uninstall Postmates then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Postmates not working

2. Fix Postmates Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Postmates be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Postmates not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Postmates may not be able to connect to the Internet when running in the background.