Contact Pokémon Playhouse Customer Service

Why chat with our AI Pokémon Playhouse Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Pokémon Playhouse.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Leaving the 2 stars and not a 1 star because of all the memories it gives me.The design is very great but after 1 day my daughter is complaining to me that the game is kicking her out back to the home screen and it stops loading, it's a very bad problem because I keep having to restart the game all the way back to the start to fix it and it's getting on my nerves, please fix this problem or my daughter can't play this game because of issues with it 😡😤My daughter has played this app before and loved it.

2. I would deeply appreciate if you could fix this bug/glitch, thanks.I remember playing this game as a kid and my sister suddenly brought it up and I remembered everything, all 3 of us downloaded and for me it crashed on the 'tutorial' when I tapped on the screen and now it can't get past the loading screen.

3. But today when I tried to open up the game, it kept me at the loading screen.

4. Since I'm currently running Android 10 on my phone, while these new tablets have 11, I wonder if this app needs an update to function on newer versions of the Android OS.Very cute and fun game, no ads and no microtransactions, but that is only if you are lucky enough to get it to work.

5. And clearing the cache for the game and force stopping it doesn't work either.I know I'm not the target audience for this app; HOWEVER as an autistic adult this app helps me a lot when I'm dealing with sensory overload.

6. But when the screen of one of them died and I replaced them with new A7 Lites, this game will not run on either one.

7. The "Pokemon" loading screen will appear, but never changes, and if the screen is touched, the app crashes.

8. I don't know how I was able to get it to work, it just gets stuck on the logo screen, and tapping on it makes the app close.

9. It's not that I don't want to play this game.

10. I don't like that problem.Never got past the loading screen.

11. It loads a black then white screen on the tablet... then nothing.

1. Fix Pokémon Playhouse Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pokémon Playhouse: Restarting the app will resolve most errors.
2. Update the Pokémon Playhouse App. Here is how:
   1. On Android goto PlayStore » Search for "Pokémon Playhouse" » Open Pokémon Playhouse » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pokémon Playhouse » click "UPDATE".
3. Clear Pokémon Playhouse app cache: Clearing cached data will force your app to retrieve the latest data directly from Pokémon Playhouse servers.
   1. On Android, goto Settings » Apps » Select "Pokémon Playhouse" » click Storage » click "Clear Cache".
4. Check Pokémon Playhouse app permissions. If any of these permissions required to use your device's features are disenabled, Pokémon Playhouse might not work.
5. Uninstall and reinstall Pokémon Playhouse. If nothing else has worked, completely uninstall Pokémon Playhouse then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pokémon Playhouse not working

2. Fix Pokémon Playhouse Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pokémon Playhouse be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pokémon Playhouse not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pokémon Playhouse may not be able to connect to the Internet when running in the background.