Published by The Pokémon Company International

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Why should I report an Issue with Pokémon Playhouse?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Pokémon Company International to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Pokémon Playhouse

1. A friendly human character will host and narrate all the activities so your child can enjoy every aspect of the Pokémon Playhouse regardless of their learning level.

2. Every location within Pokémon Playhouse features activities created just for younger Pokémon fans, such as taking care of Pokémon in the Pokémon Grooming activity, or identifying Pokémon in the night sky in the Search the Stars activity.

3. In Pokémon Playhouse, your child can interact with all kinds of cute Pokémon as they explore various locations, including a tower, lounge, and outdoor playground.

4. As your child explores the Pokémon Playhouse and completes activities, the Pokémon Egg will begin to hatch, and eventually reveal a new Pokémon!

5. To accompany the unique look of the Pokémon in Pokémon Playhouse, your child can watch them at play in new picture stories.

6. At the beginning of their time in the Pokémon Playhouse, your child will be given a Pokémon Egg to keep track of.

7. The Pokémon Playhouse app does not collect any personal information and does not include any in-app purchases.

8. Head to the Playroom to listen to a story and see the adorable Pokémon go on exciting new adventures!

9. Designed for children ages 3–5, no reading or math skills are necessary to complete activities.

10. Download the app for free and let your child start exploring the wonderful Pokémon Playhouse today!

Pokémon Playhouse Customer Insights

1. Leaving the 2 stars and not a 1 star because of all the memories it gives me.The design is very great but after 1 day my daughter is complaining to me that the game is kicking her out back to the home screen and it stops loading, it's a very bad problem because I keep having to restart the game all the way back to the start to fix it and it's getting on my nerves, please fix this problem or my daughter can't play this game because of issues with it 😡😤My daughter has played this app before and loved it.

2. I would deeply appreciate if you could fix this bug/glitch, thanks.I remember playing this game as a kid and my sister suddenly brought it up and I remembered everything, all 3 of us downloaded and for me it crashed on the 'tutorial' when I tapped on the screen and now it can't get past the loading screen.

3. But today when I tried to open up the game, it kept me at the loading screen.

4. Since I'm currently running Android 10 on my phone, while these new tablets have 11, I wonder if this app needs an update to function on newer versions of the Android OS.Very cute and fun game, no ads and no microtransactions, but that is only if you are lucky enough to get it to work.

5. And clearing the cache for the game and force stopping it doesn't work either.I know I'm not the target audience for this app; HOWEVER as an autistic adult this app helps me a lot when I'm dealing with sensory overload.

6. But when the screen of one of them died and I replaced them with new A7 Lites, this game will not run on either one.

7. The "Pokemon" loading screen will appear, but never changes, and if the screen is touched, the app crashes.

8. I don't know how I was able to get it to work, it just gets stuck on the logo screen, and tapping on it makes the app close.

9. It's not that I don't want to play this game.

10. I don't like that problem.Never got past the loading screen.

11. It loads a black then white screen on the tablet... then nothing.

Steps to Troubleshoot & Fix Pokémon Playhouse Issues

1. Fix Pokémon Playhouse Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pokémon Playhouse: Restarting the app will resolve most errors.
  2. Update the Pokémon Playhouse App. Here is how:
    1. On Android goto PlayStore » Search for "Pokémon Playhouse" » Open Pokémon Playhouse » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pokémon Playhouse » click "UPDATE".
  3. Clear Pokémon Playhouse app cache: Clearing cached data will force your app to retrieve the latest data directly from Pokémon Playhouse servers.
    1. On Android, goto Settings » Apps » Select "Pokémon Playhouse" » click Storage » click "Clear Cache".
  4. Check Pokémon Playhouse app permissions. If any of these permissions required to use your device's features are disenabled, Pokémon Playhouse might not work.
  5. Uninstall and reinstall Pokémon Playhouse. If nothing else has worked, completely uninstall Pokémon Playhouse then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pokémon Playhouse not working


2. Fix Pokémon Playhouse Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pokémon Playhouse be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pokémon Playhouse not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pokémon Playhouse may not be able to connect to the Internet when running in the background.

Reported Issues