Contact Pokémon Pass Customer Service

Why chat with our AI Pokémon Pass Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Pokémon Pass.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. HOWEVER, the code for the USUM shiny legendary is inaccessible; when I tap on the "Reveal Code" button, the text is replaced by a colored arc that circles around for maybe a second, then reverts back to "Reveal Code".Incredibly frustrating to use.

2. As much as I hated the paper codes these were far superior to this garbage.Major issues: (1) After one code use, the app wouldn't allow or give me any option to bring up the scanner to receive any more codes no matter what I did.

3. When I scanned and got a code for the shiny Toxtricity, it wouldn't let me reveal the code, so I uninstalled the app and reinstalled.

4. App is poorly developed.Drove 40 miles to get to my local gamestop for a Toxtricity code (I live in the middle of nowhere).

5. Would not recommend even trying to get a code.Nice idea, however the execution can use a bit of work.

6. When I got home to reveal the code, it wouldnt work.

7. I go to press the 'Reveal Code' button and the app does one of two things.

8. I've stood for several minutes (20-30) with a decent internet connection or phone connection.Doesn't work.

9. Uninstalling and reinstalling causes it to fail to even load.As much as I enjoy trying to troubleshoot a single-purpose app alone in public with no time or helpful tools, and zero in-app feedback or interface cues... there's a pandemic on.

10. I'm trying to get the shiny GameStop exclusive legendaries oh, but on the occasion I do get it to work it won't access the camera.

11. It either loads for a few seconds and just says 'Reveal Code' again, or the app just completely crashes.

1. Fix Pokémon Pass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pokémon Pass: Restarting the app will resolve most errors.
2. Update the Pokémon Pass App. Here is how:
   1. On Android goto PlayStore » Search for "Pokémon Pass" » Open Pokémon Pass » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pokémon Pass » click "UPDATE".
3. Clear Pokémon Pass app cache: Clearing cached data will force your app to retrieve the latest data directly from Pokémon Pass servers.
   1. On Android, goto Settings » Apps » Select "Pokémon Pass" » click Storage » click "Clear Cache".
4. Check Pokémon Pass app permissions. If any of these permissions required to use your device's features are disenabled, Pokémon Pass might not work.
5. Uninstall and reinstall Pokémon Pass. If nothing else has worked, completely uninstall Pokémon Pass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pokémon Pass not working

2. Fix Pokémon Pass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pokémon Pass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pokémon Pass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pokémon Pass may not be able to connect to the Internet when running in the background.