Contact PictoScanner Customer Service

Why should I report an Issue with PictoScanner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PictoScanner to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please add auto save option under settings or the option panel.the app is tricky to get a good scan regarding the color and crashes every time you attempt to use the editing toolsIs not this app and Kodak Mobile Film Scanner same including all features and version number.

2. This solution is simple and quick but the quality is not very good.Works as advertised, the scans seem to be good quality.

3. Crop is missing the 35 mm film native 3:2 / 2:3 preset as an option.Really impressed and simple to use.

4. Is that means Kodak has copied your app, coz' yours was released in 2016, while Kodak in 2019.Works well, easy to use.

5. My negatives are more than 30 years old but considering this the quality is much better than I expected and there are editing facilities.

6. The hardware is simple and the app is even simpler, lacking allmost all features.

7. I would welcome to be able to set some presets to make scanning a series of pictures faster.

8. Can't recommend itSolid, free negative photos processor.

9. There is limited adjustment so I can't even increase contrast enough for it to be usable.

10. I bought the PictoScanner hardware and used it together with this app.

11. NB I am not a professional."Scan" is all washed out.

1. Fix PictoScanner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PictoScanner: Restarting the app will resolve most errors.
2. Update the PictoScanner App. Here is how:
   1. On Android goto PlayStore » Search for "PictoScanner" » Open PictoScanner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PictoScanner » click "UPDATE".
3. Clear PictoScanner app cache: Clearing cached data will force your app to retrieve the latest data directly from PictoScanner servers.
   1. On Android, goto Settings » Apps » Select "PictoScanner" » click Storage » click "Clear Cache".
4. Check PictoScanner app permissions. If any of these permissions required to use your device's features are disenabled, PictoScanner might not work.
5. Uninstall and reinstall PictoScanner. If nothing else has worked, completely uninstall PictoScanner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PictoScanner not working

2. Fix PictoScanner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PictoScanner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PictoScanner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PictoScanner may not be able to connect to the Internet when running in the background.