Contact Momentum Customer Service

Why should I report an Issue with Momentum?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Apollo Tech USA Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And Momentum makes it convenient to control all your smart home products in one simple app. - See what’s going on at home, day or night, by streaming live HD video from your Momentum camera to your Android smart phone or tablet. - Get an alert when there is activity in your home. - Capture and view HD video recordings of anything you missed while you were away with our available cloud video storage. - Use the Momentum Garage Door Controller with Camera to open or close your garage door anytime, anywhere.

2. The Momentum app and Momentum cameras communicate through the internet and your home’s Wi-Fi network, and certain features require a working internet connection and Wi-Fi network.

3. Momentum cameras and services allow you to easily monitor, control and secure your home from anywhere.

4. Momentum gives you a simple and innovative way to stay connected to your home when you are miles away.

5. COMPATIBILITY: Look for the blue Momentum logo on the front of your device.

6. To learn more about our products, go to momentumcam.

7. The symbol should match this app icon’s logo.

1. What's the point of cameras when they've been out of service a whole month? Update: Three weeks later and still no update to the app for Android 10 compatibility.I really like the new app, but the home screen never shows an up-to-date picture of what is on camera, and only rarely refreshes, even after tapping the camera to view the live feed.

2. I haven't been able to view recordings or live feed for a month or so.

3. The issue I have with this product is that it's not reliable, their is issues with connectivity and a delay with notification and accessing the live feed.

4. When pulling up the live feed I can hear whats going on with a lot of other background noise (white noise is what its called I think).

5. The app keeps crashing and won't let me go back and view previous motion recordings from the night.

6. No matter how I set up the cameras and adjust the settings it records every freaking car that drives by my house, so every minute it's taking a video.

7. I've contacted support and followed their directions but if I can't get it to work the way I need it to, it's going back.I bought this because someone keeps vandalizing my car overnight.

8. It would also be really nice to be able to trigger a recording without getting an Android notification every time.

9. Need to be able to adjust what you want to record in the triggers.

10. Love the clear video from the live footage and recorded footage.

11. I have even installed an sd card in the camera app needs more tweaking and to be able to do more with the software.

1. Fix Momentum Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Momentum: Restarting the app will resolve most errors.
2. Update the Momentum App. Here is how:
   1. On Android goto PlayStore » Search for "Momentum" » Open Momentum » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Momentum » click "UPDATE".
3. Clear Momentum app cache: Clearing cached data will force your app to retrieve the latest data directly from Momentum servers.
   1. On Android, goto Settings » Apps » Select "Momentum" » click Storage » click "Clear Cache".
4. Check Momentum app permissions. If any of these permissions required to use your device's features are disenabled, Momentum might not work.
5. Uninstall and reinstall Momentum. If nothing else has worked, completely uninstall Momentum then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Momentum not working

2. Fix Momentum Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Momentum be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Momentum not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Momentum may not be able to connect to the Internet when running in the background.