Contact Sous-vide remote Customer Service

Why should I report an Issue with Sous-vide remote for ANOVA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Palagraph Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. lots of stuff doesnt work anymore, app definitely needs an update.Can connect to other devises but unable to con ect with this.

2. Well worth the two bucks.Love the app! Is there a list of commands we can send to the Anova? Specifically to disable the low water warning and the BEEPing of death.

3. None of that mess with the anova app not connecting, no stupid Bluetooth PIN roadblock, no indecipherable layout or misleading language.

4. This is a huge problem that is rendering a lot of peoples Anova's useless.

5. The way the Anova app SHOULD have been written.

6. Do you have a HACKER CMD cheat sheet?Pixel 2 XL running Android Pie.

7. Still working on solution.Old app, doesn't work with newer devices.

8. The device wont start because the humidity sensor has malfunctioned.

9. Connects for 1 second then disconnects.

10. Works immediately.

11. WORKS.

1. Fix Sous-vide remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sous-vide remote: Restarting the app will resolve most errors.
2. Update the Sous-vide remote App. Here is how:
   1. On Android goto PlayStore » Search for "Sous-vide remote" » Open Sous-vide remote for ANOVA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sous-vide remote » click "UPDATE".
3. Clear Sous-vide remote for ANOVA app cache: Clearing cached data will force your app to retrieve the latest data directly from Sous-vide remote servers.
   1. On Android, goto Settings » Apps » Select "Sous-vide remote for ANOVA" » click Storage » click "Clear Cache".
4. Check Sous-vide remote app permissions. If any of these permissions required to use your device's features are disenabled, Sous-vide remote might not work.
5. Uninstall and reinstall Sous-vide remote. If nothing else has worked, completely uninstall Sous-vide remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sous-vide remote not working

2. Fix Sous-vide remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sous-vide remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sous-vide remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sous-vide remote may not be able to connect to the Internet when running in the background.