Contact OXXO CEL Customer Service

Why should I report an Issue with OXXO CEL?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FreedomPopMx to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Solo dice "login failed"...por lo menos puedo usar el sitio de web en mi laptopConstantemente hay que borrarle el caché para que se actualice, y refleja datos erroneos de días restantes de ciclo y promocionesNo deja registrarseSiempre tiene problemas para hacer login.

2. ???!Works great for a bit then not at allPésimo servicio, menos de la mitad de un mega de velocidad de DATOSMalísima, funciona a veces, y a veces no muestra los datos/minutos disponibles, y no puedo creer que no te dice cuando expira tu plan, que pensaron los que desarrolaron la app ?El app No funciona.

3. Tengo o que reiniciar el teléfono o desinstalar y volver a instalar está aplicación para que a veces funcione.

4. The app doesn't tell you when your packet is going to expire.

5. Se queda cargando o simplemente se queda congelada.

1. Fix OXXO CEL Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OXXO CEL: Restarting the app will resolve most errors.
2. Update the OXXO CEL App. Here is how:
   1. On Android goto PlayStore » Search for "OXXO CEL" » Open OXXO CEL » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OXXO CEL » click "UPDATE".
3. Clear OXXO CEL app cache: Clearing cached data will force your app to retrieve the latest data directly from OXXO CEL servers.
   1. On Android, goto Settings » Apps » Select "OXXO CEL" » click Storage » click "Clear Cache".
4. Check OXXO CEL app permissions. If any of these permissions required to use your device's features are disenabled, OXXO CEL might not work.
5. Uninstall and reinstall OXXO CEL. If nothing else has worked, completely uninstall OXXO CEL then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OXXO CEL not working

2. Fix OXXO CEL Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OXXO CEL be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OXXO CEL not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OXXO CEL may not be able to connect to the Internet when running in the background.