Contact Fing Customer Service

Why should I report an Issue with Fing - Network Tools?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fing Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Scanning local WiFi networks only works if connected to an access point.Unfortunately, fing has turned into another "Credit Karma", where so many unnecessary features trying to upsell you or get you to use the app are crammed into it that the original point of the app (scanning the network for local devices) has become almost impossible to use.

2. Constant pop-ups confirming if an access point is safe, wanting me to sign up for 24/7 monitoring, asking me to approve every single device on my network... Just let me scan my network and get out of my way! Gosh.I loved this so when i subscribed in June 2022.

3. Unfortunately over the last few years, the addition of ads and feature creep (why would I want social features on a network analyzer) and a convoluted interface has made the app frustrating to use.

4. This last update has stripped out the ability to assign "personal" network devices to people, and thus see a quick list of who is currently attached to the network.

5. So sad.I bought a fingbox back when they were just getting started, and it has been an amazingly useful device, with a wonderful, intuitive app to control it.

6. Sad to see a good tool spoiled.This was once one of the most useful network scanners available.

7. Focus is now on charging for extra features (even though I signed up for the premium service) rather than maintaining a useful tool.

8. The app has been dumbified (I know it is not a word) so non-technical users can click shiny buttons, making it pretty useless for it's original user base.

9. Paired with the Fing Box, you could easily scan your network, identify all of the nodes, and track down issues.

10. So it's stealing contact information? Why would a program basically design for pinging the network need contacts.

11. It did a great job in notifying me of new devices to the network.

1. Fix Fing Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fing: Restarting the app will resolve most errors.
2. Update the Fing App. Here is how:
   1. On Android goto PlayStore » Search for "Fing" » Open Fing - Network Tools » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fing » click "UPDATE".
3. Clear Fing - Network Tools app cache: Clearing cached data will force your app to retrieve the latest data directly from Fing servers.
   1. On Android, goto Settings » Apps » Select "Fing - Network Tools" » click Storage » click "Clear Cache".
4. Check Fing app permissions. If any of these permissions required to use your device's features are disenabled, Fing might not work.
5. Uninstall and reinstall Fing. If nothing else has worked, completely uninstall Fing then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fing not working

2. Fix Fing Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fing be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fing not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fing may not be able to connect to the Internet when running in the background.