Contact Ox Customer Service

Why should I report an Issue with Oxford Learner’s Thesaurus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Oxford University Press ELT. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When I look for a particular word in a group of words on the thesaurus page, I get an error message "Webpage not available".Soon after opening the app and attempting to use it, I discovered that the app only gives you a handful of words you can look up.

2. I give the full 5 stars for this thesaurus, however, you need to update it because it does not properly support the latest android version.

3. Why do you need all these creepy permissions?You have to purchase the "premium version" to access the words.

4. What a waste of time!!Why don't you guys update this app? Even if you don't update thesaurus data, at least update the app.

5. The rest of the thesaurus is locked in a premium version.

6. Don't waste time getting thisMake no mistake, It is a learners thesaurus.

7. When you press Orange words(synonyms), you can see the error text.Lol no offense but I'm not paying for an app that has a thesaurus on it.

8. For complete thesaurus one should refer to Oxford Concise Thesaurus.Absolute rubbish.

9. I think it was meant for lower android version.

10. Also, this app wanted access to my contacts and to make and manage phone calls.

11. I wanted an offline thesaurus.

1. Fix Ox Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ox: Restarting the app will resolve most errors.
2. Update the Ox App. Here is how:
   1. On Android goto PlayStore » Search for "Ox" » Open Oxford Learner’s Thesaurus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ox » click "UPDATE".
3. Clear Oxford Learner’s Thesaurus app cache: Clearing cached data will force your app to retrieve the latest data directly from Ox servers.
   1. On Android, goto Settings » Apps » Select "Oxford Learner’s Thesaurus" » click Storage » click "Clear Cache".
4. Check Ox app permissions. If any of these permissions required to use your device's features are disenabled, Ox might not work.
5. Uninstall and reinstall Ox. If nothing else has worked, completely uninstall Ox then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ox not working

2. Fix Ox Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ox not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ox may not be able to connect to the Internet when running in the background.