Contact Ox Customer Service

Why should I report an Issue with Oxford Advanced Learner's Dict?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Oxford University Press ELT. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I propose to the developers to either add an entry to Android's text selection menu to look up the selected word (most convenient approach) or from a sticky notification with a text input field (less convenient, as it requires manual input of the word, also visually annoying)Dear OALD team! Oxford dictionaries are so good and I love them, but wouldn't say this is a good application as it can't fulfil my necessities for a dictionary app and I would pay for it if it could.

2. Kindly resolve this issue as my internet signals are quite good.I had purchased the previous version, the 9th edition, but to my great disappointment, OUP removed it from Play Store.

3. Please help solve the issue! No response yet! Kindly resolve the issue! Though I've purchased this app yet I'm facing the same problem second time! I am still facing the same problem of the preview page again and again! Please sort out the issue!I have redeemed my code.

4. It lacks features like a "text selection pop-up menu" option and "appear on top" to search words on the go and a reviewing option for the learner based on "spaced repetition" techniques to help them memorize their "newly learnt" words they added, are several to name.

5. Not impressed at all.Hello! This is second time that I'm facing issues with opening the dictionary though I purchased it few months before.

6. Initially, there was that issue of the OALD app returning to 'preview only' unexpectedly, but that has been fixed by the last apdate.

7. Great dictionary but the app lacks a convenient way to look up words on the go thus I'm uninstalling.

8. When you looked up another word in an entry and another one in the 2nd one, and for example, a 3rd one in the 2nd one, and so on, those arrows would allow you to navigate all the words you looked up.

9. So it is not a true offline-capable app in the end, which is too bad!It's good application to use but I'm facing one issue.

10. Thank you OALD developers.Same problem like with many of the other reviewers: Suddenly the app is reduced to the preview stage as if I had not subscribed at all.

11. It's like I go to the book store and buy a paperback dictionary, I don't pay a monthly or yearly fee to the store just to gain access to the book.

1. Fix Ox Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ox: Restarting the app will resolve most errors.
2. Update the Ox App. Here is how:
   1. On Android goto PlayStore » Search for "Ox" » Open Oxford Advanced Learner's Dict » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ox » click "UPDATE".
3. Clear Oxford Advanced Learner's Dict app cache: Clearing cached data will force your app to retrieve the latest data directly from Ox servers.
   1. On Android, goto Settings » Apps » Select "Oxford Advanced Learner's Dict" » click Storage » click "Clear Cache".
4. Check Ox app permissions. If any of these permissions required to use your device's features are disenabled, Ox might not work.
5. Uninstall and reinstall Ox. If nothing else has worked, completely uninstall Ox then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ox not working

2. Fix Ox Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ox not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ox may not be able to connect to the Internet when running in the background.