Published by EGEDEV

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Why should I report an Issue with Pony Piano : Magical Colorful Piano Tiles Kids?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of EGEDEV to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Pony Piano Customer Insights

Steps to Troubleshoot & Fix Pony Piano Issues

1. Fix Pony Piano Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pony Piano: Restarting the app will resolve most errors.
  2. Update the Pony Piano App. Here is how:
    1. On Android goto PlayStore » Search for "Pony Piano" » Open Pony Piano : Magical Colorful Piano Tiles Kids » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pony Piano » click "UPDATE".
  3. Clear Pony Piano : Magical Colorful Piano Tiles Kids app cache: Clearing cached data will force your app to retrieve the latest data directly from Pony Piano servers.
    1. On Android, goto Settings » Apps » Select "Pony Piano : Magical Colorful Piano Tiles Kids" » click Storage » click "Clear Cache".
  4. Check Pony Piano app permissions. If any of these permissions required to use your device's features are disenabled, Pony Piano might not work.
  5. Uninstall and reinstall Pony Piano. If nothing else has worked, completely uninstall Pony Piano then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pony Piano not working


2. Fix Pony Piano Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pony Piano be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pony Piano not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pony Piano may not be able to connect to the Internet when running in the background.

Reported Issues