Contact Cold Stone Customer Service

Why should I report an Issue with Cold Stone®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kahala to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It doesn't recognize the inputs as valid so there are big red warnings that options weren't selected even when they are and it asks when you want the pickup to occur at the beginning of the order then doesn't transfer that information through to checkout so it shows up wrong and has to be resubmitted.

2. 🙄 Regularly gives me "free delivery weekend" notifications, but I cannot order delivery through the app; once an address is entered, the only option that works is "back" and it defaults back to pick-up.

3. Since I order the same thing every time, the app saves me time.Update 4/28: got an email about the app being re-launched, but same issues.

4. I really only wanted the app in order to track my rewards points and after a month of use still don't understand how to track my rewards or see IF I'm even earning points.

5. Super agitating!Tried to order a custom cake and the interface is terrible.

6. The website and app use the same method for building an order and its not the MOST user friendly approach.

7. Instead of being on the actual payment page, it's on the order page before.

8. I would've accidentally ordered without my promo code or applying a tip tonight if I had my credit card info correct when I entered it the first time.

9. When I called inside and told them of the issue, they were hesitant about taking our order over the phone.

10. We were standing outside of an open location and the app said it could not process our order because the location was closed.

11. It doesn't display all the items available for order.

1. Fix Cold Stone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cold Stone: Restarting the app will resolve most errors.
2. Update the Cold Stone App. Here is how:
   1. On Android goto PlayStore » Search for "Cold Stone" » Open Cold Stone® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cold Stone » click "UPDATE".
3. Clear Cold Stone® app cache: Clearing cached data will force your app to retrieve the latest data directly from Cold Stone servers.
   1. On Android, goto Settings » Apps » Select "Cold Stone®" » click Storage » click "Clear Cache".
4. Check Cold Stone app permissions. If any of these permissions required to use your device's features are disenabled, Cold Stone might not work.
5. Uninstall and reinstall Cold Stone. If nothing else has worked, completely uninstall Cold Stone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cold Stone not working

2. Fix Cold Stone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cold Stone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cold Stone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cold Stone may not be able to connect to the Internet when running in the background.