Contact Cinnabon Customer Service

Why should I report an Issue with Cinnabon?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cinnabon Franchisor SPV LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Cinnabon app lets you place mobile orders for contactless delivery or pickup, earn points toward sweet rewards with every purchase, receive exclusive offers and more.

2. Because Life Needs Frosting®.

3. Rewards and online ordering only available at participating U. S. locations.

1. Terrible service!Won't let me order delivery ! I tried multiple locations and for every single one it says something went wrong and can't order delivery at this moment.

2. Having to go back and edit, and resubmit tender again ultimately may lead to a double-charge issue with your financial institution.I first clicked on the promotion for 4 free bon bites if you sign up for the e-club.

3. Reward wasn't added to my account either way, I just wasn't as upset when I realized I wasn't missing out on trying the cookie bon bites for free.

4. Signs of system integrity compromise, such as rooting." None of the other apps installed on my (Android) phone have this problem, so the cause must be the app itself.

5. The prices on their menu items are 3x the price in store! I decided to order anyway... and MY ORDER WAS WRONG.

6. I'm very disappointed and probably won't buy from this company again, might as well trash the app cause it's not even worth having it on my phone when I can't use it.

7. It was frustrating until I realized the reward is for 4 free Bon Bites, not COOKIE Bon Bites.

8. 🙂I love coming to this location, they have the best service ever!!!DO NOT USE THIS APP! My order was never delivered.

9. App is a total waste of time , it doesn't work properlyThey removed support for rooted phones recently.

10. I think it's a problem with Cinnabon, will not be ordering ever again!!!I can't speak to any of the problems the aforementioned are having here, the process was seamless, for the most part.

11. Not only is the location near me not found but that the branch has a hard time giving or honoring the coupons or rewards on the app.

1. Fix Cinnabon Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cinnabon: Restarting the app will resolve most errors.
2. Update the Cinnabon App. Here is how:
   1. On Android goto PlayStore » Search for "Cinnabon" » Open Cinnabon » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cinnabon » click "UPDATE".
3. Clear Cinnabon app cache: Clearing cached data will force your app to retrieve the latest data directly from Cinnabon servers.
   1. On Android, goto Settings » Apps » Select "Cinnabon" » click Storage » click "Clear Cache".
4. Check Cinnabon app permissions. If any of these permissions required to use your device's features are disenabled, Cinnabon might not work.
5. Uninstall and reinstall Cinnabon. If nothing else has worked, completely uninstall Cinnabon then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cinnabon not working

2. Fix Cinnabon Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cinnabon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cinnabon not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cinnabon may not be able to connect to the Internet when running in the background.