Published by New York Lottery

Report an issue with NYL Extended Play.
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Why should I report an Issue with NYL Extended Play?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of New York Lottery to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

NYL Extended Play Customer Insights

1. Like letting me increase my multiplier, giving an option to enter drawings without tickets (tickets can be extra entries), handing out more prizes to encourge people to play, give me my wins that I deserve (it's not consistent on what's a win and what's not).

2. However, I have ran one annoying bug: If you have a lot of spins for the slots saved up, I've noticed every time after 30-40 spins it simply stops winning.

3. It was really painful to register! And I agree w/some of us out there that unless u scan tickets it really is a waste of time.

4. meanwhile I have points built up and a bunch of free scratch off game cards I won and I will lose themThis app is good when it works.

5. Tried that twice and both time nothing but a white page loaded.This app used to be good.

6. It makes wanting to play a last resort!!!Wow! This use to be a great app because you would win real cash prizes after collecting a certain number of stars.

7. People spend time on the app or use it to scan tickets.

8. Now it appears you just keep spinning the slot machine to win more spins and that's it.

9. But when I reach that amount of auto spins it just stops winning.

10. no reason to scroll every time, and it scrolls so slow.it was good when I started using it.

11. I went back to the home page and tried doing what the message said [try logging in with the credentials that you've just created].

Steps to Troubleshoot & Fix NYL Extended Play Issues

1. Fix NYL Extended Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NYL Extended Play: Restarting the app will resolve most errors.
  2. Update the NYL Extended Play App. Here is how:
    1. On Android goto PlayStore » Search for "NYL Extended Play" » Open NYL Extended Play » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NYL Extended Play » click "UPDATE".
  3. Clear NYL Extended Play app cache: Clearing cached data will force your app to retrieve the latest data directly from NYL Extended Play servers.
    1. On Android, goto Settings » Apps » Select "NYL Extended Play" » click Storage » click "Clear Cache".
  4. Check NYL Extended Play app permissions. If any of these permissions required to use your device's features are disenabled, NYL Extended Play might not work.
  5. Uninstall and reinstall NYL Extended Play. If nothing else has worked, completely uninstall NYL Extended Play then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NYL Extended Play not working


2. Fix NYL Extended Play Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NYL Extended Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NYL Extended Play not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NYL Extended Play may not be able to connect to the Internet when running in the background.

Reported Issues

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